Publiée le5 mars 2026
Invité
J'ai eu une expérience très décevante et inconfortable avec le personnel du bureau frontal.
Le 1er mars, à 12 h 30, j'ai été à l'hôtel et j'ai demandé si le check-in était possible. Les deux femmes travaillant à la réception m'ont dit qu'il n'y avait pas de chambres avant 4 h. Je disais que c'était bien et que je m'attendrais au lobby.
Le centre-ville est situé dans une zone de 2 km de la ville, où le centre-ville est situé dans une zone de 2 km de la ville.
Le bureau a été réservé pour le moment, mais il a été très inquiet.
Lors de l'enregistrement, elle a essayé de charger ma carte pour la réservation, même si ma réservation avait déjà été entièrement payée en ligne. Je devais lui dire encore une fois que la réservation avait déjà été payée.
Les deux récepteurs ont ensuite commencé à vérifier le système et se sont avérés irrités et nerveux devant d'autres clients.
Ils ont toutefois essayé de recouvrer le montant incorrect, et j'ai dû le remettre en question une fois de plus avant de corriger le montant de la taxe au montant de dépôt approprié.
La situation était très inconfortable et inprofessionnelle.
Les chambres sont très confortables, les chambres sont très confortables et les chambres sont très confortables.
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Prix par nuit à partir de :2 412 462 IDR
Publiée le21 janv. 2026
Invité
This hotel is aging, but the location is amazing! We traveled to Cleveland for my son's birthday trip to a Cavs game. Upon arrival, the valet was extremely congested. No one came out to welcome us or anything so I thought all the valet were out parking cars. Instead, three of them were inside, laughing and talking. There was no mention of cost anywhere, so I was very surprised at the $50/day charge upon checkout. Considering it took them an hour to bring my car back to me upon check out, I would say that charge is VERY exaggerated. When we went to check in, I was surprised that they needed a credit card to hold $200 on. I prepaid and expected they would need a card on file, not to hold funds. Anyway, our first room seemed nice. It had an amazing view of Rocket Arena. But, I decided to rest a minute and when I looked at the ceiling, it was falling apart!! This was something I decided to give a pass on, considering the age of the building. However, when I got up to shower and there was a huge clump of long brown hair on the wall, that was too much for me. I went to the front desk and they were very nice about the issue and quickly moved us to another room. The rooms are basic. There is an armoire with an iron, two bottles of water, a coffee maker and coffee and a mini fridge. The televisions in the rooms are very large, that was nice. Check out was easy, just a lobby full of people all waiting for their cars to show up! The only other thing I can say is that I paid for a supreme room through Trip and was only given a standard room. So, there must be a miscommunication between Trip and the hotels. Be wary...
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Prix par nuit à partir de :2 569 565 IDR
Publiée le20 juill. 2025
Invité
The hotel was centrally located to all the attractions we wanted to visit. Although the parking was not right on the property it was in a covered parking lot within a short walk to the hotel and the cost was included in our stay ! The front lobby looked rather new and was clean and shiny. Front desk staff was welcoming, friendly and helpful. Hotel room was very clean and accommodating for 2 of us and came with the amenities you would generally expect. We had a king bed and it was comfortable, although the pillows were rather soft and despite both of us having 2 pillows each we could have used 1 or 2 more to be more comfortable.
The included breakfast buffet was well done with a good variety of choices for us as we eat a carnivore diet. The coffee was a good as you would get at Starbucks. I don't know her name but the staff member who kept the buffet full was definitely one of the hardest working individuals I have seen. She was friendly, accommodating and exceptional and the hotel should award her appropriately.
The only negative to our stay was that on the 2nd day of being there we returned later in the day after sightseeing and our room had not been serviced by housekeeping. I called the front desk and the staff person who had checked us in informed me that they had forgotten to tell us that housekeeping is only every other day. Staff member did provide us with additional towels however it would have been nice to have the bed turned down and used towels taken away.
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Prix par nuit à partir de :2 415 124 IDR
Publiée le27 mai 2025|Chambre double à deux lits double standard
InvitéOverall was a good experience! Only issue was there is no microwave in your hotel room so when you and your family come back from a nice dinner or just have leftovers in general you have to go to the main lobby where there is only one microwave inside a cabinet for everyone in the hotel to use! Now here’s my real issue….inside that cabinet…not microwave just to be clear…. was a dead roach….we immediately alerted the staff and they were shocked just as we were! Staff said they would handle it so with good faith the next morning my kids were hungry went back down to that same microwave and the roach was still there‼️‼️‼️
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Prix par nuit à partir de :2 476 368 IDR
Publiée le15 janv. 2021
HAIHUA
A part l'emplacement, rien d'autre ne mérite le mot Renaissance.
Hygiène : sale et médiocre
Chambre : petite
Frais : cher
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Prix par nuit à partir de :4 553 322 IDR
Publiée le1 juill. 2025
Jose
My favorite hotel and the wings from Vinny's are the best! The beds are comfortable like sleeping in a cloud.
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Prix par nuit à partir de :1 099 720 IDR
Publiée le14 mai 2025|Chambre standard (lit king size)
Sinead McdonnellEasy check in, very friendly, helpful check in staff. Lovely room, large comfy bed, good bathroom, great shower.
Somewhat disappointed by very limited on site Mexican restaurant food & it was quite poor in terms of portion and lacked any real flavour.
We had issue with getting bed made up and asked on 3 different occasions over our 3 night day. Jen on reception promised it would be done for out return to hotel in afternoon but sadly it was not and in spite of her further requests it was never done.
On check out when I told her it still hadn’t been done she agreed this was not good enough as she had been assured by housekeeping it would be done previous day.
Jen said she was sending 30,000 points to my Marriott account to compensate for our disappointment and they would show up within 48 hrs. That was 28 April , it’s now 14May and still nothing………
I really expected much better from a hotel of this standard. Westin you have let the Marriott group and us down. You really need to deliver on your promises.
So disappointed ☹️☹️☹️☹️
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Prix par nuit à partir de :2 542 937 IDR
Publiée le18 sept. 2023
Invité
L'hôtel est en fait plus ancien, les installations sont complètes, mais l'environnement général est généralement normal, en tant que logement de voyage, la localisation est pratique, les vacances ne sont pas recommandées, le rapport coût-efficacité est faible.
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Prix par nuit à partir de :2 228 731 IDR
Publiée le29 mai 2025
Sextantis
Good location with quiet surroundings despite near major road. Very close to many outlets at Rookwood commons and pavilion. Very comfortable beds. Strong internet connection. Large TV with many channels.
Large and clean bathroom.
Thoroughly enjoyed staying here.
Special mention must be made of one outstanding young staff called Mike.
Initially he could not find my reservation despite me having a confirmed reservation number. It was later he decided to allow me to see the list of guests arriving that day. I realised my COLLEAGUES name was in the list of guests and later realised that I made the booking under my colleague's name accidentally without realising it. Thanks to this being resolved we were able to check in without having to make a new booking and incur the loss of the trip.com booking. He also helped me to change the booking name to my name instead. A big kudos to mike for saving our business trip from being a disaster!!
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Prix par nuit à partir de :2 708 028 IDR
Publiée le23 mai 2025
Franc1s
The staff was incredibly kind and helpful — when I arrived soaking wet from the rain, they immediately gave me a towel and offered me free water, which was such a thoughtful gesture. My room was spacious and the bed was comfortable, making it easy to relax after a long day. I truly appreciated the warm and attentive service.
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Prix par nuit à partir de :2 561 576 IDR