Hôtels avec petit déjeuner à Warwickshire, Royaume-Uni

Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!

What went well - competitive room price king size bed new renovation Be aware of mattress too soft, need to be firm room has no air conditioning Shower fountain is “water saving style”, not strong

Il est un bâtiment impressionnant, donc j'avais quelques attentes. La chambre était un peu datée dans la partie la plus récente. Pas beaucoup d'attractions comme vous pouvez l'attendre de ce type d'hôtel. La zone du bar est vraiment agréable à regarder un magnifique jardin et donc le restaurant. Sur cette note, la nourriture était laissée à terre. J'ai commandé un poulet de curry vert thaïlandais. J'attendais aussi longtemps, mais quand il arrivait, c'était une déception totale. Le poulet était probablement un reste d'un autre repas, très sec. La sauce n'était pas comme le courrois vert et le riz qu'elle était micro-ondes. Les serveuses étaient très belles et excusées et la la retiraient de mon compte. Ils ont dit qu'ils avaient un chef d'agence !

It's all a bit random really. Awkward to find (signage from the road is terrible). Staff are friendly but limited in what they can do, rooms vary from the fabulous to the downright tatty. Very popular with coach parties, so breakfast can be heaving (no seats, plates or knives when I tried on this stay). Good if you can get the right price for the room, but not the best example of the Mercure brand by some distance

arrived around 3pm and checked in at the bar as instructed I received a warm welcome and even had my case carried up the stairs (no lift). I was given room 3, a single which was more than adequate with large single bed (very comfy) separate bath tub and wc plus t & coffee- I was pleasantly surprised. The wall mounted tv worked efficiently, there was sufficient storage and hanging space for my two night needs & the t and milks were topped up as requested. brekky was adequate and I enjoyed my stay. The ten am check out was a bit of a problem on the second morning as my train wasn’t until noon (less than 5 minutes walk to the station). the bus to Stratford, Warwick and Coventry goes from round the corner and the town is 7 - 10 minutes walk across the river bridge and past the pump room. plenty of dining options. good value for money but more a boarding house than hotel. I would return

very friendly efficient staff, great location and selection of beer

I got to the hotel around 5 pm and there was no one at the reception. I went to the restaurant and a young gentleman said he can help me check in. At first he couldn't find my booking as I had done it through TRIPS.COM. He eventually found it I went to my room. The room had AC which worked fine. I had a good night sleep. In the morning I went to the restaurant for my breakfast and asked for vegetarian option. He asked if I would like vegetarian sausage and how many if so. I ordered two and also asked for oat milk which he kindly brought for me. I then went to the counter to get other vegetarian food (mushroom, tomato, baked beans, hash browns) and toast. I had a good breakfast with coffee and orange juice. There was no credit card blocks and check out was just a drop of the card into a box on my exit. Will recommend this hotel to anyone. Clean and functional.

2日間滞在しました。ヒースロー空港近くのレンタカー会社から車で1時間ちょっとで着きます。駐車場は1日￡5でした。コッツウォルズを巡るのにちょうど良い場所でした。 スタッフの方々は、4人程見かけましたが皆さん優しく迎えてくれました。 室内は清潔で、ちょうど良い広さです。水回りが清潔で良かったです。コンセントの場所も多く、便利だと思います。タオル、ドライヤーがついています。ハウスキーピングは、カウンターで事前にお願いするようです。お願いし忘れており、後からタオルのみ交換をお願いしましたがすぐに換えてくれました。 ボディーソープ、シャンプー、リンス、歯磨きセット等は事前に用意した方が良いと思います。 すぐそばにガソリンスタンドや飲食店(KFC、スターバックスコーヒー等)、スーパーがあるのでとても便利です。 丁寧な対応ありがとうございました。機会があればまた行きたいです。

La chambre était noire mais spacieuse. Nous avons une chambre familiale avec un double et deux seules. Le petit déjeuner était inclus. Le petit déjeuner est très bon, mais le serveur a dit que le petit déjeuner était très bon. J'avais deux œufs à coucher. Le seul problème était le manque de communication sur la route habituelle pour trouver l'hôtel fermé en raison de travaux routiers. Naviguer dans un système d'une seule voie dans une ville inconnue sans courrier ou appel pour nous dire comment nous allions à l'hôtel était extrêmement stressant et nous mettre 1.5 heures derrière le calendrier d'arrivée. Cela aurait pu être trié si l'hôtel avait contacté trip.com avec la ligne de terrain fournie lors de la réservation et expliquée sur les travaux de route, de sorte que j'aurais pu être averti.

La chambre était surprenantment confortable plein d'espace pour se détacher et il était sans doute propre du lit à la salle de bain. Le petit déjeuner était si joli, avec des options fraîches qui font que chaque matin se sentent super.