Stayed here while visiting family in Warwick, perfect location for us and whilst it’s not 5 star it certainly offered everything we needed, expected. Additional £5 per night parking is something introduced this year which obviously not a fan of but hey ho. Will be staying again. £20 per dog per stay charge if anyone is wanting to know the fee
C'est un petit hôtel de maisons de bois très spécial! Bien qu'il soit de petites maisons de bois, les installations intérieures sont complètes (mais pas de boue), les décorations sont pleines d'esprit médiéval et l'atmosphère dans son ensemble est très antique. L'environnement est vert et magnifique, vous pouvez voir des bêtes sauter et nourrir à côté des boues. Il y a des jeux pour enfants dans le parc  installations et des programmes d'attraction périodiques tous les jours, les enfants aiment beaucoup.
Le prix global est bon, j'ai passé une belle vacance avec ma famille ici!
1. The hotel location is fine. Near the town and nearby cafe. Nice.
2. The room have USB C charging port. Good for my Apple Iphone 16 power up. The lighting control of the room is simple and easy to manage.
3. Breakfast: Good, Much Choices.
4. Staff service: On June 1, I requested the duty staff at the lobby at 7:30 AM to arrange for my room cleaning, including towel replacement. Unfortunately, upon my return at 10:00 PM, the room had not been cleaned. As it was very late, I chose not to call for staff assistance and cleaned the room myself. This is an area where the hotel can improve its service reliability.
The room itself was generally fine, and the heating worked perfectly. However, we experienced a significant issue with the bathroom: the water would not drain properly, leaving the floor flooded. We had to use a wiper to push the water toward the sink and drain (images attached), which was very inconvenient.
Another surprising and disappointing detail was that no towels or soap were provided. These are basic essentials in any hotel, and since we did not bring our own, we were charged extra for them. This felt completely unreasonable.
Finally, the location is far from ideal. The hotel is quite a distance from the town centre, and public transport is infrequent, making it difficult to get around. Would not recommend!!!
Overall our experience was about average, if not below. When we arrived to check-in about late afternoon, the English female staff at reception was either tired or just didn't like us, or probablyjustme as I'm Not English. She basically just checked us in and told us the basic information about where our room was, where the restaurant was and the meal times. No information was mentioned about the spa/pool amenities nor about the hotel wifi. We assumed that those information would be in our room but we didn't see it straight away. We had to come back down to ask for the password and had to inquire about booking our evening dinner as it wasn't provided upon check in. I felt discriminated because I wasn't ”white” but my partner was.
Next is about the staff at the bar. Again I felt discriminated because I stood in front of the bar to order some drinks. The English female staff already saw me but was too preoccupied texting on her mobile and instead of saying ”I will be with you in a moment” she just walked away and got another member of staff, a male one, to attend to me and my partner. My partner and I have never experienced this kind of treatment from all of the hotels that we've been in. I wouldn't be surprised if the English staff in your hotel treats their non-English colleagues the same way.
The staff were so friendly and welcoming, we arrived and rooms were spotless, everything we needed. Did have a little musty smell but it's an older building didn't spoil they stay. We ate in the lounge bar food was lovely staff again were great. We requested a quiet room and it was didn't hear a noise peaceful stay. There's a nature walk on the grounds it was nice of an evening to take a little stroll lovely surroundings I'd stay there again
L'hôtel est proche de la gare, à une dizaine de minutes à pied, et en centre-ville, avec des commerces et des restaurants tout en bas, ce qui est très pratique. La chambre et la salle de bain sont très grandes et calmes, et le lit est très confortable.
Les chambres étaient sans place, les chambres étaient des machines à café, des robes de bain, des pantalons, des sèche-cheveux. Il y avait des toilettes de base et vous pourriez aussi demander des kits de vanité ou des kits de rasage.
Le menu de la salle est très bien prix, mais il n'est pas tout le jour, alors vérifiez avec la réception.
Il y a tellement à faire autour de la propriété et il y a aussi un grand parking disponible.
La piscine intérieure est chauffée et peut être utilisée jusqu'à 8PM. Le petit déjeuner est de 7-10AM et est une belle diffusion.
108 évaluations
7.2/10
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8.8/10
Très bien
IInvitéCouple with dog.
For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did.
On checking out the receptionist had no idea about our complaint, and therefore couldn't help us.
We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did!
I have a video of the water pressure.
On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!
IInvitéOverall our experience was about average, if not below. When we arrived to check-in about late afternoon, the English female staff at reception was either tired or just didn't like us, or probablyjustme as I'm Not English. She basically just checked us in and told us the basic information about where our room was, where the restaurant was and the meal times. No information was mentioned about the spa/pool amenities nor about the hotel wifi. We assumed that those information would be in our room but we didn't see it straight away. We had to come back down to ask for the password and had to inquire about booking our evening dinner as it wasn't provided upon check in. I felt discriminated because I wasn't ”white” but my partner was.
Next is about the staff at the bar. Again I felt discriminated because I stood in front of the bar to order some drinks. The English female staff already saw me but was too preoccupied texting on her mobile and instead of saying ”I will be with you in a moment” she just walked away and got another member of staff, a male one, to attend to me and my partner. My partner and I have never experienced this kind of treatment from all of the hotels that we've been in. I wouldn't be surprised if the English staff in your hotel treats their non-English colleagues the same way.
IInvitéLovely friendly hotel, room was a good size, warm, they accommodate pets which was why we chose it, free tea and coffee all day, buffet breakfast was a highlight, very much recommend! Staff are incredibly friendly and helpful, nice area, hallway carpets could use a refresh, there is no gym room as advertised as it recently closed, overall excellent place to stay
YYuanLe petit déjeuner est très bon, mais il est très bon. Je ne serai pas contre rester là encore, mais il n'y a rien de spécial à me faire revenir.
Plus : James m'attendait quand je suis arrivé et m'a montré la clé et la chambre. Il m'a également pris l'ordre pour le matin suivant. La chambre était de taille décente. Il y a beaucoup de lumières dans la chambre. Le lit était bon. Il y a un parking sur le site. Le petit déjeuner était prêt quand je suis descendu à la salle de repas.
Les chambres sont très confortables et sont très confortables. La salle de bain est juste à peu près de taille adéquate pour une personne.
La chambre était au 2e étage, avec des escaliers étroits.
UUtilisateur anonymeI spent two nights here for the Shakespeare celebrations and absolutely loved it. The house has such a perfect ambience — cozy and welcoming.
The room was perfect, too: spacious, clean, and comfortable. I also liked that they had a TV in the room — it was nice to have it on for some white noise since I was travelling alone. Plus, they provided an electric kettle with instant coffee, milk, and tea, which was a nice touch.
The bathroom was spotless, and the amenities (soap, towels, etc.) were complete.
They offered several options for breakfast, but I always went with the English breakfast—and it was so good! Not to forget, cereals, fruit, jam, and milk were also available in the dining room.
It's too bad I didn’t have the chance to enjoy the separate kitchen, but the street view from its window gave it such good vibes.
I would definitely come back here if I revisit this city!
IInvitéLovely room and bathroom was really nice with walk in shower and bath, under bed lighting which came on when going to the loo in the night which is helpful in strange places. Breakfast included
The balcony was private with amazing views. Took duck and swan food and the ducks and fish came from everywhere lovely to watch Deb
DDawnieIn the countryside in Stratford in a beautiful timber beamed building. The room was dark but spacious. We had the family room with a double and two single. Breakfast was included. No menus but the waiter said any English breakfast combination which was great. I had two poached eggs. The only problem was a lack of communication regarding the usual route to find the hotel being closed due to road works. Navigating a one way system in an unfamiliar town with no email or call to let us know how we were to get to the hotel was extremely stressful and put us 1.5 hours behind the schedule to arrive. This could have been sorted if the hotel had contacted trip.com with the landline provided at booking and explained about road works so I could have been forwarned.
SShowkat GanieThe room itself was generally fine, and the heating worked perfectly. However, we experienced a significant issue with the bathroom: the water would not drain properly, leaving the floor flooded. We had to use a wiper to push the water toward the sink and drain (images attached), which was very inconvenient.
Another surprising and disappointing detail was that no towels or soap were provided. These are basic essentials in any hotel, and since we did not bring our own, we were charged extra for them. This felt completely unreasonable.
Finally, the location is far from ideal. The hotel is quite a distance from the town centre, and public transport is infrequent, making it difficult to get around. Would not recommend!!!
CCheung1. The hotel location is fine. Near the town and nearby cafe. Nice.
2. The room have USB C charging port. Good for my Apple Iphone 16 power up. The lighting control of the room is simple and easy to manage.
3. Breakfast: Good, Much Choices.
4. Staff service: On June 1, I requested the duty staff at the lobby at 7:30 AM to arrange for my room cleaning, including towel replacement. Unfortunately, upon my return at 10:00 PM, the room had not been cleaned. As it was very late, I chose not to call for staff assistance and cleaned the room myself. This is an area where the hotel can improve its service reliability.
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