Publiée le3 août 2026|King de luxe
Utilisateur anonymeI stayed here for 3 nights, and this is my honest review.
The hotel has recently reopened after a complete renovation and rebranding. The staff were excellent. Everyone was friendly and welcoming. Check-in took about five minutes because the staff member assisting me seemed new and was carefully following the procedures. I didn’t mind at all, and I was served a delicious welcome drink while waiting. After check-in, a staff member escorted me to my room.
Pros:
1. The rooms have been fully renovated and feel modern.
2. The bed was comfortable, the air conditioning worked perfectly, even at 26°C.
3. Breakfast exceeded my expectations. Everything I tried was delicious, especially the Indonesian dishes. What impressed me the most was that, even though the hotel was still very quiet and there were only a handful of guests during my stay, they still offered a full breakfast buffet with a wide variety of options. Many hotels would simply serve a limited set menu or deliver breakfast to the room when occupancy is this low, but this hotel maintained a complete buffet from end to end. I really have to give them credit for that.
4. The location is convenient, with Superindo and Indomaret within a 3-minute walk and Pakuwon Mall only about a 9-minute drive away.
5. The lobby is spacious and looks luxurious.
Cons:
1. The TV was by far my biggest disappointment. I stayed in a Deluxe Room, and the TV appeared to be left over from the previous hotel rather than replaced during the renovation. It was very small, around 32 inches, and wasn’t a Smart TV, which feels completely out of place for a hotel that claims to be five-star. The selection of TV channels was also very limited, and the picture quality was poor with noticeable static, making it quite unpleasant during my 3-night stay. The Executive Rooms have larger TVs, but based on the information I received, they are not Smart TVs either because I was told that only the Suite Rooms will have Smart TVs, and those rooms will only become available after the hotel’s grand opening. You can even notice that the hotel doesn’t include any photos of the TV in the Deluxe Room images on its booking page, which almost makes it seem like they’re avoiding showing it. Nowadays, it’s hard to imagine a genuine five-star hotel still using a 32-inch non-Smart TV in its standard guest rooms.
2. Soundproofing isn’t great. I could hear noise from the next room and the nearby mosque.
3. The Wi-Fi was very slow, and mobile signal inside the hotel was also weak.
4. The shower area had no shelf or storage space for personal toiletries, and the floor was extremely slippery. I almost slipped several times while showering. This is something the hotel should address, as it could become a safety hazard.
5. The power outlet next to the bed was already occupied by the bedside lamp, so I had to unplug it every time I wanted to charge my phone.
6. Although there were plenty of power outlets in the room, about half of them didn’t work, which was frustrating.
7. I wasn’t a fan of the pillow and bed linens. While the bed itself was comfortable, the bedsheets felt rough rather than soft. I even noticed that the underside of my arms became itchy whenever they rubbed against the fabric.
8. The hotel was very quiet during my stay. It seems many people still don’t know it has reopened, and I haven’t seen much promotion or any soft opening offers on its website and Instagram account.
Overall:
I enjoyed my stay thanks to the friendly staff, comfortable room, excellent breakfast, and convenient location. However, the TV and Wi-Fi were major drawbacks, and there are still several details that don’t quite meet the standard of a true five-star hotel. At the moment, I would personally rate this hotel as 4.5 stars rather than a full 5-star property. It has great potential, and with improvements to the TVs, internet, room details, and overall quality control, I believe it could truly live up to its five-star positioning.
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Prix par nuit à partir de :3 524 RUB
Publiée le13 oct. 2023
SANGUN
Je viens directement de Bromo.
Rester assis dans la voiture pendant environ sept heures était pire que la mort.
L'emplacement est effectivement très éloigné, mais pas loin d'Ijen.
Le prix est également bon et les installations de soutien sont complètes.
Il n'y a pas de dépanneurs à proximité.
Mais vous pouvez commander des plats à emporter chez KFC et Mixue Ice City.
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Prix par nuit à partir de :1 913 RUB
Publiée le29 nov. 2025|Chambre Westin Club King Size Non-fumeur
jetlaggerWestin Surabaya is a beautiful property with gorgeous views and amenities and impeccable service to match. The pool and surrounds are pleasant for swimming.
The Club room is very comfortable, quiet and feels fresh all round. The heavenly bed is such a delight to sleep in. The Club lounge is one of the most outstanding hotel lounges I have frequented. The views from the 39th floor are divine whether day or night. Service levels in the Club lounge are impeccable from each and every staff member.. so welcoming, professional with beautiful hospitality. Food selection, drinks and comfort all round. Nila and all of her lovely colleagues are truly at an inspiring level of excellence.
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Prix par nuit à partir de :10 686 RUB
Publiée le24 août 2023|Chambre Supérieure (lits jumeaux)
InvitéSitué au centre de la ville, ce devrait être le meilleur hôtel de la ville. Le rapport qualité/prix est super élevé et l'hôtel est très propre, vous pouvez séjourner ici pour vous reposer lorsque vous allez au Mont Bromo.
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Prix par nuit à partir de :2 404 RUB
Publiée le9 mai 2026|Chambre Lit King-Size de Luxe(safari)
InvitéPro
- excellent service from the staff!
- We have a baby (< 1 yr old), they provided us with baby cot, baby bath tub and water scoop (gayung)
- View of the animals from the room is breathtaking
- Can throw carrots (3 pieces were provided by the hotel) from the room to the animals
- Breakfast is yummy. They have a selection of local and international buffet spread
- Can take photo with giraffes if you missed the breakfast with giraffe slot
- Can feed the fishes at the lobby for free
- Souvenir shopping at the hotel for convenience
- there was a bird (cockatoo?) available for photo taking for free too
Cons
- stinks of animal poops at the lobby
- Giraffe, rhino and meerkat feeding are extra charge
- Only rain shower head (ie, not moveable)
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Prix par nuit à partir de :3 763 RUB
Publiée le12 fév. 2026
Hadi_Mulyono
C'est ma deuxième fois ici. Le personnel est vraiment gentil et vous serez accueillis chaque fois. J'ai eu un problème avec l'aircondition ne pas être assez froid. Le technicien, le bureau frontal sont tous très patient et attentif à ma demande. La chambre est très spacieuse avec une vue magnifique sur la ville. L'ampleur des équipements et vous répondrez à vos besoins. J'ai eu un bon repos de trois nuits et un séjour merveilleux ici. Je recommanderais certainement cet hôtel.
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Prix par nuit à partir de :2 719 RUB
Publiée le8 mai 2026
Aimaaaan
We stayed at Grand Mercure Malang Mirama for our honeymoon for 3 nights and 4 days, and honestly, it was one of the best hotel experiences we’ve ever had. My wife absolutely loved everything about this hotel, and so did I.
From the moment we arrived, the hospitality was exceptional. We were welcomed by Wike from the front office, and she truly made our stay extra special. She was always smiling, respectful, kind, and very helpful throughout our stay. She even offered us free activities and vouchers, which was such a nice touch. The biggest surprise was that we got upgraded to the Executive Suite, the highest room category in the hotel. Huge thanks to Wike for making our honeymoon unforgettable!
The room itself was unbelievable. Beautiful views, a huge living room, separate bedroom, and an amazing bathroom with a bathtub overlooking the view. Everything felt luxurious and very comfortable. Since it was our honeymoon, the room was also beautifully decorated and we were welcomed with a fruit basket, which made us feel really special.
Breakfast was another highlight. The variety was insane so many options that we honestly didn’t know what to choose. Everything we tried was delicious.
One thing that really stood out was the staff. I’ve traveled quite a lot, but the service here felt different. Every single staff member we met smiled, greeted us warmly, checked if everything was okay, and helped immediately whenever needed. You can really feel the genuine hospitality here.
We also received a complimentary photoshoot from the hotel, which was such a lovely experience. The photographer was great, and we even got a printed photo in a frame to take home as a memory.
The only disappointing part during our stay was the Teppanyaki experience at the Japanese restaurant. Unfortunately, it did not meet our expectations at all. The chef only cooked in front of us without any interaction or entertainment, and when I tried making conversation, she seemed annoyed. Considering how expensive it was, it honestly felt very underwhelming. I personally wouldn’t recommend the Teppanyaki experience there.
Other than that, everything was truly amazing. Even though I don’t remember everyone’s names, thank you to every single staff member who made our honeymoon so memorable. We absolutely loved our stay and will definitely come back again.
And once again, special thanks to Wike you are a star ⭐
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Prix par nuit à partir de :4 556 RUB
Publiée le20 sept. 2023|Chambre double ou lits jumeaux de luxe
ChaoyangqudiyixiongÉquipements : Les équipements publics sont très bons et on dit que c'est un hôtel quatre étoiles.
Santé : L'environnement est très bon
Environnement : La piscine est assez grande mais un peu sale
Service : Le service est très bon et les serveurs du restaurant sont également très bons
Le petit déjeuner est bon et le restaurant peut également commander des plats à la carte.
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Prix par nuit à partir de :2 039 RUB
Publiée le14 mai 2026
InvitéHad an amazing stay during our Mount Bromo trip! The hotel offered stunning views, clean and comfortable rooms, and very friendly staff who made us feel welcome from the start. Highly recommended for anyone visiting Mount Bromo
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Prix par nuit à partir de :6 545 RUB
Publiée le30 mai 2026
AngelaGrace16Le service de l'hôtel est très bien situé, mais il est très bon de se rendre à l'hôtel. Le petit déjeuner est très bon, mais il est très bon, mais il est très bon, et il est très bon, très bon, très bon.
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Prix par nuit à partir de :2 152 RUB