Hôtels avec salle de sport à Préfecture de Nagano, Japon

Emplacement : Proche de la gare de Karuizawa (environ 15 min à pied de l'hôtel ouest) et à 10 min à pied du centre commercial. Navette de 5 min pour rejoindre le domaine skiable. Chambre : Propre et confortable. Cependant, le produit pour le bain a une odeur similaire à celle du détergent pour toilettes. Commodités : Un Family Mart est ouvert jusqu'à 23h00 dans l'hôtel ouest. Service : La réceptionniste ne parle pas bien anglais et la communication est difficile. Le personnel du vestiaire est peu aimable. Service de navette : Un service de navette est assuré dans la zone commerciale, entre les hôtels est et ouest. Cependant, les instructions étaient peu claires. Lorsque nous faisions la queue pour la navette vers la gare, le personnel de l'hôtel ne nous a pas informés de son arrivée ni de la manière de nous positionner, mais a simplement modifié l'horaire du prochain bus. Résultat : toute la file d'attente a raté la navette. Nous avons dû marcher jusqu'à la gare avec nos bagages volumineux. Parc à neige : Aucune indication claire ni signalisation pour se rendre au parc à neige depuis l'hôtel est. Le parc à neige est assez petit et convient aux jeunes enfants (moins de 7 ans). C'est ennuyeux pour un enfant de plus de 7 ans.

This was our second time staying here. The hotel is conveniently situated close to JR Line, restaurant and shops. Check-in was quick, and the staff were polite and helpful. I really appreciate how consistent the service has been on both visits. Overall, this hotel remains my go-to in the area because of its convenience, cleanliness, and reliable quality. I’ll definitely stay here again on my next trip in Nagano.

At first, I didn’t expect much from this hotel, but everything changed when I arrived. We traveled to Karuizawa via Shinkansen, and just a five-minute walk from the JR Station, there’s a shuttle bus stop inside the shopping plaza. The hotel staff were very friendly, and check-in was smooth. Although the carpet in the room has seen many winters, it added to the cozy atmosphere. The food was excellent, and the lobby offered free coffee and soft drinks, along with a large, charming stove to keep you warm on snowy days. The ski resort is just around the corner, with rental shops, a ski academy, and ski lifts all in the same area, making it very convenient. If you’re looking to recharge your energy surrounded by nature, this is the perfect place.

This is our first time to ski Japan.  This hotel was located perfectly with great access to some super beginning facilities.  Good enough about skiing, the hotel is perfect and the staff is amazing. The food and amenities are excellent. We had a private hot spring every evening really added to the enjoyment.  My wife and I and eight year-old daughter had a great time  you so much for the great experience and all the hospitality  Perfect Stay. 100%!!!

這是一篇為你撰寫的酒店評論，採用了客觀且條理清晰的語氣，適合發佈在 TripAdvisor、Google Maps 或酒店預訂平台（如 Agoda/***********）。 標題：餐膳與雪景一流，但管理與交通配套令人失望 評分：⭐⭐ / 5 這次入住這間鄰近滑雪場的酒店，體驗可謂「毀譽參半」。雖然在自然環境與餐飲上感到滿意，但在服務管理與交通配套上卻有很大的改進空間。 🟢 優點 • 環境與設施： 酒店地理位置優越，鄰近滑雪場，非常適合滑雪愛好者。特別推薦其戶外溫泉，可以一邊泡湯一邊瞭望壯麗的雪山美景，視野極佳。浴場內的基本設施也算齊全。 • 高品質餐膳： 這是此行最大的驚喜。無論是早餐還是晚餐，食材的水準與烹調技術都非常出色，味道令人滿意。 🔴 缺點 • 房間與周邊機能： 房間空間明顯偏小，且室內配套設備略顯不足，居住感較為侷促。此外，酒店地理位置較為偏僻，周邊完全沒有便利店，建議入住前先買好所需物品。 • 服務管理混亂（最大痛點）： 職員的專業培訓嚴重不足。我的預訂套餐明明已包含早晚餐，但餐廳職員卻反覆要求我支付晚餐費用。雖然第一天已向員工澄清並獲得確認，沒想到第二天竟然故態復萌，再次被要求付款。最後我親自前往前台核實，才發現內部根本沒有記錄和跟進昨天的問題。這種混亂的管理讓人感到心累，入住體驗大打折扣。 • 接駁車服務匱乏： 酒店提供的接駁服務完全無法配合旅客需求。我們退房後發現接駁車竟然要等到下午兩點才有，時間安排極不合理。最終我們被迫自費召喚計程車離開，增加了不必要的開支。 總結 如果你是為了滑雪和美食而來，這裡或許尚可接受；但如果你重視服務品質、管理效率以及交通便利性，這間酒店可能會讓你感到失望。希望校方能加強職員培訓並優化接駁車班次，否則難以匹配其環境優勢

Dear Mr. Nakamura, I would like to take a moment to commend your front desk staff member, AWO, for her excellent service during our stay at Courtyard Marriott Hakuba. From check-in to check-out, she was consistently helpful and professional. In particular, she assisted us with booking a bus and later arranging a taxi, always handling our requests with efficiency and a warm attitude. Her support made our stay smooth and enjoyable. Please kindly pass on my appreciation to AWO. Thank you and your team for the wonderful hospitality.

Nice and cozy hotel, the service was very good thought not excellent, and the limousine service is very convenient and friendly to use. However, the room deco was kind of outdated and show some wear and tear. It’s time for renovation.

Very decent hotel with good services from the hotel staff. Come with onsen & spa facilities as well as large size rooms and bathrooms. Less than 10 minutes car ride from the Karuizawa station, ski centre and the Prince Shopping Plaza. Hotel also provides free shuttle bus services through and forth to the Karuizawa station which conveniently accessible to the ski centre (free shuttle bus services outside the South exit of the Karuizawa station) and the Prince Shopping Plaza (stone throw from Karuizawa station).

Le feu de nuit est très bon, je suis allé personnellement, je sens que je n'ai pas vu autant, la route n'est pas bonne, je me sens très dangereuse. Le guide est plus gentil, répond aux questions, très agréablement passé. (Même si elle était seule) Je suis très bien consciente de l'engagement de la ville de la faune et de la flore pour les incendies et de la préservation des ressources précieuses à l'avenir, et je suis très reconnaissant. Je pense que le repas est standard, mais le prix n'est pas si élevé et la chambre est très belle. La qualité chaude est très bonne. Le paysage est le meilleur. En outre, nous envoyer à la gare d'Iana, qui est l'un des meilleurs souvenirs du voyage. Le temps de départ est de 10 heures, une heure plus tôt que d'autres, et penser à ralentir au moins 11 heures.

The staff tried their best but their English proficiency was a problem. Having to catch shuttle buses to the ski fields every day was frustrating - they were usually very crowded and infrequent (even though we travelled there out of peak season). The hotel was out of the ski boot size that one of our group needed. There was very limited (hardly any) vegetarian food available even though we had requested it before departure (some of our group were vegetarians). There were no English speaking television stations. The hotel was beautifully presented with great housecleaning and the onsen was much appreciated.