It has potential, but there were a few kinks. Like when we entered the first room we were assigned, the tv was on, the hand towel had lipstick stains and there was a shopping cart next to the bed - my conclusion is the room may have alrwdy been assigned or the oreviosu occupants have not checked out yet. Also, the next room we got didn't close properly and we jus realized that it was still open when we got back. The good news is, nothing was lost so I am left with faith on the honesty of Bicolanos. The safe was locked though so we weren't able to use it. When we went for dinner, almost all the items we wanted to try weren't available. Otherwise, it was still a pleasant stay, value for money for it's convenience, room type and comfort.
The hotel itself is located close to the city and the mall. It’s clean and the most of the staff were accomodating. The rooms were clean and smelled good. Food served in the two restaurants in the lobby and on the roofdeck were great! Things I didn’t really like:
Power outages: I understand that there was a 12-hour blackout happening in the city and that the power supplier is a total mess. But a hotel of this caliber should have automatic backup generators that need to fire up as soon as there are power outages from the grid which should make the power outage unnoticeable. All throughout the night, there were at least 8 or 9 times that the power went on and off in quick succession in a span of an hour. I needed to get up several times to turn on the air conditioning system every time that there was a power outage.
Pillows: It was a little too firm for me. Laying on it positioned my head in an uncomfortable way unlike softer pillows or memory foam pillows which are more comfortable. The pillows also retained heat, which also added to the discomfort. I suggest investing in better quality ones considering the cost of the hotel (memory foam pillows and/or cooling pillow). I ended up sleeping with no pillow under my head, which was ok since the mattress has a good balance of firm and soft.
Shower: This may be a maintenance issue. The shower drain in my room (257) weren’t draining water well. It was probably clogged with hair or other foreign objects. The water filled the floor quickly which made it overflow into the room. Needed to use the towel to wipe off the puddle. Also, the hotel maintenance staff needs to fix the water pressure. It was too low and the shower head need maintenance since some of the holes are already probably clogged with mineral deposits.
One of the staff members in the Le Sans Cafe: I didn’t remember her name but she had this vibe that didn’t sit right with me. She was smiling to other customers but when I tried interacting with her to order food or ask for water, her mood seemed to change from welcoming to unwelcoming. It seemed like she didn’t want me in the restaurant to the point that I felt uncomfortable and felt afraid to get her attention. I had to wait for the other waitress/waiters to come by my table to ask for something. The other staff members were okay. They were smiling as they took my order and seemed genuine that they wanted me to be there.
Check out process: it took a little too long for the room check to finish upon my check out. Needed to wait 20 minutes in the lobby until they called my attention to tell me I’m free to go. Other hotels I’ve booked took less than 5 minutes and some didn’t even have to do a room check.
One staff member that had a RBF and the slow check out process are the reasons for my 3 star rating on service.
The clogged drain and faulty shower heads and low water pressure plus the constant power outage are the reasons for my 3 star on ammenities.
Hoping that the management or owner sees this so they can improve on an otherwise really nice hotel.
La salle de bains est très confortable, la salle de bains est très confortable et la salle de bains est très confortable. Le tube de bains de douche n'est pas sûr. Il était trop haut et dangereux. Il n'y a pas d'anti-slip et cela le rend même dangereux. Un autre, il n'y a pas d'électricité sur le côté gauche du lit qui le rende difficile à charger le téléphone. De plus, j'ai demandé une boîte de papier tissu et j'ai reçu 2 papiers toilettes. Je suis informé qu'ils ne fournissent pas de papier tissu. De tous les hôtels que nous avons séjourné, c'est le plus cher, mais ne peuvent pas fournir de papier tissu. Nous essayerons UMA la prochaine fois.
Good location. Disappointed for the service, a manager told us that it would not be possible to have a late check out without making efforts to find an alternative solution and barely looking at the PC.
We're excited that it finally re-opened. Here's our review:
ROOM
Our first room was okay, but the filter of aircon is dirty so we had the staff cleaned it. next, we would like to go out to swim but their SDB was not fixed in the cabinet so we dont think how was that ”SAFE” knowing that it can be removed. so we just let it pass. then going back after our dip in the pool, we took a shower, but voila! the drainage doesnt drain at all 😂 so we decided to request to transfer to another room. so on the next room, as you enter, you will smell that it was not used for a period of time. the carpet was dusty, you can feel it on your feet. in this room, aircon and bathroom are now okay.
RESTAURANT
Volcanic Grill - before it was so nice to lounge here because of the food, but during our stay, the food was limited and there is no meat to grill 😅 how was that called volcanic grill? we ordered other food, and tbh, it's delicious and big serving.
Breakfast - Since it is a weekday, we expect that it is not buffet, the food are not the same as before but it is still sumptious. we enjoyed our breakfast.
POOL
Of course, the hotel has the best view of Mayon. Nothing else to say, just look at the photo.
SERVICE
The staff are all respectful.
PRICE
It is a bit pricey given, they should have lower the price first to gain clients.
En choisissant LOTUS BLU HOTEL NAGA à Naga, vous profiterez d'un agréable séjour à 4 min à pied de Robinsons Place Naga et à 13 minutes de marche de SM City Naga (centre commercial). Cet hôtel se trouve à 1,2 km de Bicol Medical Center (BMC) et à 2,8 km de Basílica de Nuestra Señora de Penafrancia.
Cet hôtel offre des espaces fumeurs prévus.
LOTUS BLU HOTEL NAGA vous invite à découvrir son restaurant. Un petit déjeuner composé de spécialités régionales gratuit est servi tous les jours de 06 h 00 à 10 h 00.
Les équipements et services proposés incluent une réception ouverte 24 h/24, une consigne à bagages et un ascenseur. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Les 82 chambres de l'hébergement vous invitent à la détente. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également un sèche-cheveux et des chaussons. Les équipements et services offerts par l'hébergement comprennent un coffre-fort et un bureau. Le service d'entretien est assuré sur demande.
Nous avons réservé cet hôtel pour 1 nuit de séjour à Legaspi City. Oun vérifier dans la réception demander 300 pesos par protocole d'hôtel Je ne sais pas pour quoi mais pas indiqué dans la réservation et nous réservons deux chambres, nous avons payé 600 cent pesos. La chambre est si propre que le seul problème est qu'il n'y a pas de verrouillage sur la toilette, le bidet n'est pas fonctionnant correctement, même le chauffage.
5 évaluations
4.9/10
Prix à partir de
12 €
par nuit
Voir les disponibilités
Voir tous les hôtels avec salle de sport à Bicol
Derniers avis sur des hôtels à Bicol
Tout afficher
9.2/10
Très bien
JJuillardThe hotel itself is located close to the city and the mall. It’s clean and the most of the staff were accomodating. The rooms were clean and smelled good. Food served in the two restaurants in the lobby and on the roofdeck were great! Things I didn’t really like:
Power outages: I understand that there was a 12-hour blackout happening in the city and that the power supplier is a total mess. But a hotel of this caliber should have automatic backup generators that need to fire up as soon as there are power outages from the grid which should make the power outage unnoticeable. All throughout the night, there were at least 8 or 9 times that the power went on and off in quick succession in a span of an hour. I needed to get up several times to turn on the air conditioning system every time that there was a power outage.
Pillows: It was a little too firm for me. Laying on it positioned my head in an uncomfortable way unlike softer pillows or memory foam pillows which are more comfortable. The pillows also retained heat, which also added to the discomfort. I suggest investing in better quality ones considering the cost of the hotel (memory foam pillows and/or cooling pillow). I ended up sleeping with no pillow under my head, which was ok since the mattress has a good balance of firm and soft.
Shower: This may be a maintenance issue. The shower drain in my room (257) weren’t draining water well. It was probably clogged with hair or other foreign objects. The water filled the floor quickly which made it overflow into the room. Needed to use the towel to wipe off the puddle. Also, the hotel maintenance staff needs to fix the water pressure. It was too low and the shower head need maintenance since some of the holes are already probably clogged with mineral deposits.
One of the staff members in the Le Sans Cafe: I didn’t remember her name but she had this vibe that didn’t sit right with me. She was smiling to other customers but when I tried interacting with her to order food or ask for water, her mood seemed to change from welcoming to unwelcoming. It seemed like she didn’t want me in the restaurant to the point that I felt uncomfortable and felt afraid to get her attention. I had to wait for the other waitress/waiters to come by my table to ask for something. The other staff members were okay. They were smiling as they took my order and seemed genuine that they wanted me to be there.
Check out process: it took a little too long for the room check to finish upon my check out. Needed to wait 20 minutes in the lobby until they called my attention to tell me I’m free to go. Other hotels I’ve booked took less than 5 minutes and some didn’t even have to do a room check.
One staff member that had a RBF and the slow check out process are the reasons for my 3 star rating on service.
The clogged drain and faulty shower heads and low water pressure plus the constant power outage are the reasons for my 3 star on ammenities.
Hoping that the management or owner sees this so they can improve on an otherwise really nice hotel.
UUtilisateur anonymeGood location. Disappointed for the service, a manager told us that it would not be possible to have a late check out without making efforts to find an alternative solution and barely looking at the PC.
UUtilisateur anonymeWe're excited that it finally re-opened. Here's our review:
ROOM
Our first room was okay, but the filter of aircon is dirty so we had the staff cleaned it. next, we would like to go out to swim but their SDB was not fixed in the cabinet so we dont think how was that ”SAFE” knowing that it can be removed. so we just let it pass. then going back after our dip in the pool, we took a shower, but voila! the drainage doesnt drain at all 😂 so we decided to request to transfer to another room. so on the next room, as you enter, you will smell that it was not used for a period of time. the carpet was dusty, you can feel it on your feet. in this room, aircon and bathroom are now okay.
RESTAURANT
Volcanic Grill - before it was so nice to lounge here because of the food, but during our stay, the food was limited and there is no meat to grill 😅 how was that called volcanic grill? we ordered other food, and tbh, it's delicious and big serving.
Breakfast - Since it is a weekday, we expect that it is not buffet, the food are not the same as before but it is still sumptious. we enjoyed our breakfast.
POOL
Of course, the hotel has the best view of Mayon. Nothing else to say, just look at the photo.
SERVICE
The staff are all respectful.
PRICE
It is a bit pricey given, they should have lower the price first to gain clients.
AAbe D.La salle de bains est très confortable, la salle de bains est très confortable et la salle de bains est très confortable. Le tube de bains de douche n'est pas sûr. Il était trop haut et dangereux. Il n'y a pas d'anti-slip et cela le rend même dangereux. Un autre, il n'y a pas d'électricité sur le côté gauche du lit qui le rende difficile à charger le téléphone. De plus, j'ai demandé une boîte de papier tissu et j'ai reçu 2 papiers toilettes. Je suis informé qu'ils ne fournissent pas de papier tissu. De tous les hôtels que nous avons séjourné, c'est le plus cher, mais ne peuvent pas fournir de papier tissu. Nous essayerons UMA la prochaine fois.
MM.a.s.It has potential, but there were a few kinks. Like when we entered the first room we were assigned, the tv was on, the hand towel had lipstick stains and there was a shopping cart next to the bed - my conclusion is the room may have alrwdy been assigned or the oreviosu occupants have not checked out yet. Also, the next room we got didn't close properly and we jus realized that it was still open when we got back. The good news is, nothing was lost so I am left with faith on the honesty of Bicolanos. The safe was locked though so we weren't able to use it. When we went for dinner, almost all the items we wanted to try weren't available. Otherwise, it was still a pleasant stay, value for money for it's convenience, room type and comfort.
JJay TravelNous avons réservé cet hôtel pour 1 nuit de séjour à Legaspi City. Oun vérifier dans la réception demander 300 pesos par protocole d'hôtel Je ne sais pas pour quoi mais pas indiqué dans la réservation et nous réservons deux chambres, nous avons payé 600 cent pesos. La chambre est si propre que le seul problème est qu'il n'y a pas de verrouillage sur la toilette, le bidet n'est pas fonctionnant correctement, même le chauffage.
Pour réserver un hôtel sur Trip.com, il vous suffit d'indiquer votre destination, vos dates de voyage et le nombre de personnes sur la page. Parcourez ensuite les hôtels disponibles et sélectionnez celui que vous souhaitez réserver. Suivez les instructions pour entrer vos informations de paiement et effectuer la réservation.
Comment trouver des offres d'hôtels sur Trip.com ?
Il y a plusieurs façons de découvrir des hôtels abordables sur Trip.com. Vous pouvez réduire les résultats de votre recherche en filtrant les hôtels en fonction de votre fourchette de prix préférée, ou vous pouvez trier les résultats par prix pour afficher les options les moins chères en premier.
Où puis-je trouver des offres d'hôtels sur Trip.com ?
Trip.com propose une sélection variée d'offres et de promotions sur les hôtels, disponibles tout au long de l'année. Vous pouvez facilement trouver ces promotions spéciales sur notre page d'offres . De plus, si vous êtes membre de notre programme de fidélité, vous pouvez vous connecter à votre compte et découvrir des tarifs réduits exclusifs sur les pages de la liste des hôtels.
Comment obtenir des prix plus bas sur les hôtels ?
Il est parfois plus avantageux de réserver un hôtel en milieu de semaine, mais cela dépend aussi de la saison.
Combien d'hôtels sont répertoriés sur Trip.com ?
Trip.com propose plus de 5 000 000 d'hôtels dans plus de 230 pays ou régions. Vous n'avez pas encore décidé quel hôtel réserver ? Parcourez notre site pour trouver des idées !
Puis-je annuler ou modifier mes réservations d'hôtel sur Trip.com ?
Cela dépend de la politique de l'hôtel et de la date d'annulation. Veuillez consulter la section des politiques de l'hôtel concerné. Pour annuler ou modifier vos réservations, connectez-vous à votre compte Trip.com, allez dans « Mes réservations » et suivez les instructions.
Comment puis-je contacter le service clients de Trip.com ?
Vous pouvez contacter le service clients de Trip.com 24h/24 et 7j/7 en visitant le Centre d'aide sur Trip.com et en soumettant une demande. Vous pouvez également nous contacter par téléphone ou par chat, en fonction de l'endroit où vous êtes.