Dreams Acapulco Resort & Spa - All Inclusive

We had an amazing time. We loved our room and the service throughout the hotel was phenomenal!!!! Best we ever had. In particular, we would like to recognize Jorge Quezada from The Pescador restaurant, and Ernesto from the Pescador bar, for their hard work in providing amazing service. However, we stayed for a week and got tired of our food options. Changing the menus up more would be helpful. Also, a little more adult entertainment in the evening please. We loved the ****** night.

I am UVC member and wanted to visit the Dreams resort in Acapulco because of the location, despite having read some unfavorable reviews. It is actually not a resort but a normal sized hotel with all-inclusive. It is a bit old, but with good materials and well kept, similar to the Emporio hotel which is close. There are limited dining options which are not open all days (and were not open even the days it said they were to be open on the Hyatt app). The swimming pools are good (for a hotel, not a resort), but there was no reserved area for adults (like they have at hotel Emporio, which makes a huge difference) and some people bring their own music speakers (there was no mention of this being prohibited). The best is to walk and swim on the beach. The last day of my 3 nights stay I got food poisoned, probably at the seafood restaurant, so I spent the remaking time of my stay close to the toilet and barely managed to get back to CDMX. I have never had any such problems at any other resort or even simple hotels in Mexico, even eating seafood. I noted that some service personnel insisted on using their hands even with a spoon next to them, perhaps it has to do with this, or bad raw materials. I would not recommend anyone visiting this hotel before the hotel has completely revised the hygienic procedures.

DO NOT go to this hotel, we got here early and they made us leave until 1:30, horrible guest services , they should let us in at least to use the pool whole we wait, they said we had to $30 a person if we want to use the pool

The staff are the only good thing about this resort. We won't go back to Dreams in Acapulco. We've gone to Princess Mundo 3 times and will be going back. I did like that the ocean was calm, but as a beach walker, the beach is more difficult to walk on. Food and drinks, terrible. Stupid rules regarding walking around with a drink and no towels in lobby. The towels aren't in great shape, so not sure why they can't be re-used. No one would steal them. Wasteful in my opinion, to wash a fairly clean towel. Use the nice plastic cups they use at Secrets Huatulco instead of glass. Most restaurants were closed, so you get stuck eating the same thing over and over. I ordered a salad because I wanted one with blue cheese, they did not bother to tell me there was no blue cheese available, but brought it to me anyway. Why not tell me before bringing it, so I can decide if I still want it? No one that we met from Canada said they would go back. Too expensive for such a crappy resort. If Princess Mundo can have great food, why can't Dreams? Step it up Dreams. I wouldn't waste my money. Go elsewhwere.