Hôtels proches de Literary and Memorial Museum Complex, Almaty

Excellent location de l'hôtel! Une vue chic sur le balcon et la nuit et le jour! Le matin d'avril, les saumons chantent. La salle et le groupe d'entrée sont magnifiquement modernes. Les chambres ne sont pas très. Petit espace, vieux mais plein meuble, tapis de bain, cuffon inmoderne, serviettes vieux, avec chips. Il n'y a pas de plateau dans le garde-robe - les choses à mettre nulle part, seulement 2 hangers. Le lit est normalement propre. Il y a un pot de thé, des tasses, du thé et du sucre. L'eau 0.5 est apportée quotidiennement. Mini bar - j'avais tout le réfrigérateur, mes collègues - vide. Sur demande, je pense, il y aura. Chambres réglables seulement 2. Sur 6 et 7 étages. Sur 7 étages très sombre lumière - vous êtes presque douce sur un touche. Pour un tel hôtel, il semblerait peu. Mais pour 7 jours de séjour - je n'ai pas été en ligne dans la manche. Trainers, saunas, piscine ne sont pas disponibles. Et c'est un grand moins hôtel. Les petits-déjeuners au restaurant Zina sont très divers et délicieux. Kashi, la crepe est charmante. Il y a des légumes frais, des salades, des tarpaulins, etc. Il y a aussi des plats sérieux: mantes, viande, pommes de terre cuites. Le cuisson est principalement délicieux. Mais parfois, il serve des gâtes, trois ou quatre jours de sucres. Ils sont déjà oignons. Il est possible de les mettre en plus pour la visibilité.

Kazakhstan Hotel located in a very strategic place where you can get plenty of food, restaurant and supermarkets. Overall experience is good and the room service need to improve. No complementary coffee and tea bags for the 1st 2 days and only requested then only they provide. Daily breakfast is excellent with local dishes, variety of fruits and desserts.

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

The breakfast was good, but not fantastic. The room was good and clean, there were some supplies in the toilette. Parks and places around the hotel are nice, and you can have a good walk around, if you wish. There were always noise (I'd assume cleaners did some work) quite early in the morning. Another issue is that the breakfast time in the morning is until 10am sharp, which is not convenient for people travelling from Europe for leisure. As I understood, there're no alternatives available. We asked a bottle of water and an additional blanked to the room, and it was challenging to get them. Particularly, with the bottle of water, as they refused to put the cost of it on the hotel room, but requested a cash payment. It was a surprise for us.

Hotel is really good, centrally located and opposite to dostyk mall. We have been there in the month of October on the 9th floor. Rooms was very good neat and clean with city & mountain 🏔️ view'. Confrance hall Swimming pool facility Spa facilities Secret club on the 9th floor They also have some smoking 🚬 rooms Over all this hotel is really good and value for money. Thanks Mildom hotel team

Le service est très mauvais dans cet hôtel. Nous avons passé 2 nuits et les normes de service sont vraiment mauvaises. 5 fois nous avons dû appeler de la chambre et l'eau n'a pas encore été envoyée par la garde de la maison, nous avons plaint au gestionnaire de service mais pas fermé de la part de elle. Dans le cadre de la pizza, Dana a commandé la pizza et le chef extrêmement rude n'a même pas commencé à préparer la pizza pendant 45 minutes. , quand je lui ai parlé, il a dit rudement que j'étais occupé. Merci pour cette attitude terrible, nous pouvons toujours prendre nos affaires ailleurs. La tour réservée a une voiture sans climatisation quand vous payez deux fois. Le prix de marché pour une tour, vous voulez qualité et luxe. Dana et Nazira sont utiles, mais tous les autres doivent être rétraités. Je ne recommanderai pas cet endroit à d'autres.

Les photos fournies représentent une chambre double au sol et une chambre familiale de haut de gamme avec une mezzanine. Le prix payé, qui était très raisonnable, me semble très précieux. Le personnel était très aimable et professionnel tout au long de la journée, y compris la sécurité. Le petit déjeuner de 7-10 était confortable et fourni toutes les choses nécessaires, mais je recommande des œufs frits pour l'avenir. La piscine, bien que je n'en ai pas utilisé, semble fantastique, et le restaurant est bon prix et délicieux (je recommande la soupe de lentille, avec Chicken-Spinach et un côté de riz). Bien qu'il y ait eu des travaux de construction qui auraient pu être un peu plus tôt étant donné que certains clients doivent passer par elle, je précierais toujours cet hôtel à 5/5 pour la valeur de la réservation. 👍

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo