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Avis vérifiés
Emplacement8.7
Commodités8.2
Service8.7
Propreté8.5
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Toutes les évaluations(316)
Évaluations positives(292)
Évaluations avec photos/ vidéo(44)
Idéal pour les voyages d'affaires(15)
Grandes chambres(12)
Nourriture de qualité(8)
Déplacements aisés(6)
Piscine remarquable(5)
Odeur étrange dans la chambre(5)
À proximité de la zone commerçante(5)
Idéal pour le shopping(5)
Évaluations négatives(24)
chin hooi
Chambre lit king de luxe
Séjour au mars 2025
Voyageur d'affaires
2 évaluation
7.0/10
Publiée le 3 mai 2025
The hotel can do better in housekeeping, i requested for bedsheet change 3 times, yet they did not change it until i have to stay in the room to ensure they replaced it. Also repeated missed out on towel, toilet paper etc
Traduire
6/7
Réponse de l'établissement: Thank you for your feedback. We’re truly sorry to hear about the inconvenience you experienced with housekeeping, and we sincerely apologize for the repeated oversight. This is not the standard we aim to uphold and your comments have been shared with our team to ensure immediate improvements.We appreciate you bringing this to our attention and hope to have the chance to provide you with a better experience in the future.Best regards,Grand Phoenix Team.
Christianvera1983
Chambre lit king de luxe
Séjour au mars 2025
Voyageur d'affaires
2 évaluation
5.5/10
Publiée le 8 avr. 2025
Not very clean hotel in general, low water pressure further I feel that the rooms and public areas are outdated..
Traduire
Réponse de l'établissement: We’re so sorry to hear about your incomplete experience. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again.Best regards,Grand Phoenix Team
meow_littlecat
Chambre lit king de luxe
Séjour au fév. 2025
Voyageur d'affaires
26 évaluation
10.0/10
Exceptionnel
Publiée le 12 mars 2025
I recently stayed at this hotel for one night during a business trip and had a very pleasant experience. The room was clean, comfortable, and well-equipped with all the necessary amenities. The staff were professional and courteous, ensuring a smooth check-in and check-out process. The hotel’s location was convenient, making it easy to get to my meetings. Overall, it was a great stay, and I would recommend this hotel for business travelers. Highly recommended, thank you.
Traduire
Réponse de l'établissement: Thank you for giving us a perfect rating. We hope to welcome you again soon.Best regards, Grand Phoenix Team..
LEE
Chambre lit king de luxe
Séjour au juin 2024
Voyageur d'affaires
35 évaluation
6.0/10
Publiée le 8 juill. 2024
I checked in the hotel at 21:30 and found some broken in the bathroom. I noticed this issue but this hotel did not change my room. So, I should be waited for a long time (over 30 minutes) in the room. I cannot understand why they did not repair in advance. Someone can see the broken everyday.
Traduire
Réponse de l'établissement: Thank you for bringing this to our attention. We look forward to welcoming you again.Best regards, Grand Phoenix Team.
Utilisateur anonyme
Chambre lit king de luxe
Séjour au déc. 2024
En couple
6 évaluation
5.5/10
Publiée le 27 janv. 2025
Nornal
Traduire
Réponse de l'établissement: Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, Grand Phoenix Team
Tommylo1999
Chambre lit king de luxe
Séjour au août 2024
En couple
2 évaluation
10.0/10
Exceptionnel
Publiée le 1 oct. 2024
very good
Traduire
Réponse de l'établissement: Thank you for giving us a perfect rating. We hope to welcome you again soon.Best regards,Grand Phoenix Team
Ho Bock Wee
Chambre lit king de luxe
Séjour au oct. 2022
Voyageur d'affaires
13 évaluation
9.0/10
Excellent
Publiée le 14 nov. 2022
This is one of the best hotels in Bac Ninh... highly recommended for business traveller.
Traduire
Réponse de l'établissement: Thank you for choosing Grand Phoenix hotel Bac Ninh for your stay. The hotel is very happy to have brought you a good experience and looks forward to welcoming you to visit in the future. The Grand Phoenix
Shangaorenzhiyuan
Chambre lit king de luxe
Séjour au sept. 2022
Voyageur d'affaires
11 évaluation
8.0/10
Très bien
Publiée le 17 oct. 2022
More or less ok.
Because in Bac Ninh,not too many choice for a good hotel.
This hotel marked 5 star but it is not value that.
If in China it will be a 3 star.
Traduire
Réponse de l'établissement: 我們對酒店的經歷不佳感到遺憾。酒店我們將修復,並努力為客户提供最好的服務。感謝您的分享。鳳凰團隊 .
Daisyly
Chambre lit king de luxe
Séjour au avr. 2023
Voyageur d'affaires
10 évaluation
8.5/10
Très bien
Publiée le 15 mai 2023
Wwell done
Traduire
Réponse de l'établissement: Thank you for choosing Grand Phoenix hotel Bac Ninh for your stay. The hotel is very happy to have brought you a good experience and looks forward to welcoming you to visit in the future. The Grand Phoenix
Réponse de l'établissement: Thank you so much for taking the time to rate our services. We hope to have you back with us soon.Best regards,Grand Phoenix Team!
Réponse de l'établissement: Thank you for your feedback. We're glad you found the room and amenities satisfactory and appreciate your comments on areas for improvement. We’re continuously working to enhance our facilities and services, and we hope to welcome you again for a better experience.Best regards,Grand Phoenix Team.
Réponse de l'établissement: Thank you for taking the time to review your stay with us. We are very pleased to hear that. Looking forward to seeing you again soon. Best regards Grand Phoenix Team