Eco Hotel Casa Corazon Bacalar

Terrible customer service, unsafe and out of date facilities. This place survives on the fact that it’s right on the lagoon. We arrived and were greeted warmly. They reserved a taxi for us for the next day, and when we asked for towels for the lagoon they said they could provide extra with no problem, never mentioned a fee. The lady was very eager to get us to buy kayak service but we kindly declined it. Late that evening when I showered I slipped and fell hard on my right glute. The shower is all slick tile with nothing to keep you from slipping, not grips, not a Mat, nothing, it also on a very steep grade. I complained to the staff and informed my brothers to put a towel on the floor and on the shower floor as they are bigger guys. I let them know that I would probably give them a low rating as I had to take pain meds and my glute was inflamed. I was very angry but nonetheless kept my cool. The manager said I was in my right and understood. Hadn’t paid yet and decided to eat next door. I told them to take the situation into account and they said they would talk to upper management. I let them know that if this was serious they would have to pay for any medical expenses related to the accident (I was in a lot of pain and really trying to keep my composure). When I got back they informed me that I would get a 10% discount. I thought this was an insult and got a bad attitude from the front desk staff. That night I only slept 3 hours.I found that they have a lot of terrible reviews and regretted it because the room only had a fan and was super hot.In the morning I heard the manager say “man I don’t know if the taxi charge was per person or per cab” at this point I was tired of their lack of professionalism and just walked outside and hailed my own cab for less. I asked her to cancel the taxi (it was still 22 minutes to the time and it’s a small town). She became upset and immediately asked about our towels. I grabbed them from the room(we were checked out) and she wanted to charge us for them. I reminded her that no one informed us they had a charge and that those types of things need to be said up front. She gave me attitude and said that the cancellation of the taxi should have been said up front as well. I told her that it felt like she was trying to get her “discount” back. She then told me that the floor had not been wet and front staff heard nothing regarding my fall, at this point I reminded her that I fell INSIDE the shower and wasn’t going to play these bait and switch games and got in my taxi. I’ll never return, terrible experience

Reserve de la noche a la mañana el hotel y en las fotos se veia super agradable…pero no lo es. Las fotos no son reales y estan muy editadas. Primero de todo y para mi mas importante: pone que es pet friendly pero al parecer aceptan solo mascotas pequeñas (como excepcion por error de la administracion, me dejaron que mi perro de raza grande se quedara) y no es un hotel muy pet friendly que digamos. No tiene bebederos de agua ni te dan una camita de perro o algo. No cuentan con restaurante para almenos un desayuno… solo tienen en el area comun una nevera por si quieres guardar tus refigerios. Las habitaciones…muy muy muy mejorables. Yo solo estuve una noche pero no es nada comodo. La puerta del baño no la puedes no abrir del todo y te tienes que meter en la ducha para cerrar la puerta y pasar al WC. La ducha no tenia accesorio de regadera y el agua sali de un agujero de la pared. En las esquinas de la cama habia telarañas pequeñas y arañitas chuiquititas. Y los accesorios de colgar toallas y ppel higienico super oxidados. La verdad que no está bien acondicionado para hospedar huéspedes… Tienen que renovar sus instalaciones y adaptarlas para la comodidad. Lo unico bonito fue el muelle con acceso directo a la laguna y el servicio del check in que la chica fue simpatica. Pero desafortunadamente no volveré.

La gran estrella se la lleva que esté en la Laguna, wifi y la vegetación que tienen. Son habitaciones pequeñas no tan proporcionales, en un edificio evidentemente ya cansado, con amenidades de motel, camas algo duras e instalaciones básicas. No encontramos a quien pedirle desayuno (de pago) aunque estaba publicitado en el lobby.

Esta horrible ni agua caliente tiene, el area de la palapa de la laguna tiene camastros podridos no te puedes ni sentar con confianza, el personal se va y deja todo cerrado si quieres salir no puedes porque cierran la entrada, y el dueño es una persona despota que contesta de mala manera y solo

El hotel no cuenta con personal de noche. El personal llegó pasado las 10:50 a.m, previo ya había huéspedes buscando como hacer para rentar los Kayacs, y nadie que les pudiera dar información. Las sábanas apestaban a humedad, no estaban limpias y las almohadas apestaban aún más, la vdd iba por qué me gusta su ubicación de la laguna, pero al menos antes las habitaciones estaban limpias, aún que no se parecieran a las que hoy publican. Por lo que experimente está vez, no recomiendo. Al menos hasta que hayan hecho algo por mejorar la limpieza y su atención.

Mi pregunta es ¿porqué una plataforma como esta y todas las que lo promocionan, siguen promocionando este pésimo hotel sucio, con una calidad en el servicio deporable y con tan pésimas malas opiniones?