Avis : The Artini Dijiwa Ubud

Réponse de l'établissement: Dear Lovely Guest,Thank you for sharing your feedback with us. We are delighted to hear that you had an enjoyable stay at The Artini Dijiwa Ubud. It’s always our goal to ensure that our guests experience comfort, tranquility, and relaxation, and we are pleased to know that we were able to meet your expectations.Your satisfaction is incredibly important to us, and we appreciate your kind words. We will continue to work hard to maintain the high standards of service and hospitality that make The Artini Dijiwa Ubud a special place for our guests.We would love to welcome you back in the future. Should you have any specific requests or needs for your next visit, please do not hesitate to let us know. We look forward to hosting you again soon.Best Regards,Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Réponse de l'établissement: Chère Veronika94, Merci beaucoup pour votre retour ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour à l'Artini Dijiwa Ubud. Nous mettons tout en œuvre pour vous offrir un environnement paisible et magnifique, et nous sommes ravis que notre emplacement, avec ses deux piscines paisibles et ses chambres bien entretenues, ait répondu à vos attentes. Nous sommes ravis de savoir que vous avez apprécié la variété du petit-déjeuner. Nous sommes très fiers de proposer une sélection adaptée aux préférences de nos clients, leur permettant de bien commencer la journée. Vos commentaires positifs sur la propreté des chambres sont très appréciés ! Nous vous remercions particulièrement pour vos aimables paroles à l'égard de notre personnel. Leur gentillesse et leur disponibilité sont des éléments clés de l'expérience que nous souhaitons vous offrir à l'Artini Dijiwa Ubud, et nous sommes ravis qu'ils aient contribué à votre satisfaction. Nous espérons vous accueillir à nouveau prochainement pour un séjour mémorable ! ❤️ Cordialement, Dina Novita, Directrice du complexe, Artini Dijiwa Ubud

Réponse de l'établissement: Cher client, Merci d'avoir pris le temps de partager votre précieux avis suite à votre séjour à l'Artini Dijiwa Ubud. Nous sommes ravis d'apprendre que vous avez trouvé notre emplacement idéal et que vous avez apprécié le magnifique environnement et la nature environnante. Nous sommes également ravis que notre personnel ait pu vous aider et que vous ayez apprécié notre petit-déjeuner. Nous vous présentons nos plus sincères excuses pour le problème de moustiques que vous avez rencontré pendant votre séjour. Ubud, avec sa végétation luxuriante et son climat tropical, peut parfois présenter des difficultés à cet égard, mais nous comprenons l'impact que cela peut avoir sur votre expérience. Soyez assuré que nous travaillons continuellement à trouver des solutions pour minimiser ce problème, comme l'utilisation de répulsifs naturels et le traitement régulier des chambres contre les nuisibles. Vos commentaires sont importants pour nous et nous vous remercions de votre compréhension. Nous espérons avoir l'occasion de vous accueillir à nouveau à l'Artini Dijiwa Ubud et nous continuerons à travailler pour améliorer l'expérience de nos clients. Cordialement, Dina Novita, Directrice du complexe, Artini Dijiwa Ubud

Réponse de l'établissement: Chère VeneraS,Merci beaucoup d'avoir partagé vos aimables commentaires avec nous. Nous sommes ravis d'apprendre que vous avez vécu une expérience incroyable à l'Artini Dijiwa Ubud. Notre priorité est toujours de fournir un excellent service et nous sommes ravis que vous ayez trouvé notre équipe, en particulier Nuel, si attentionnée et arrangeante. Votre satisfaction est vraiment notre plus belle récompense.Nous sommes également ravis que vous ayez été satisfait de la qualité de notre WiFi et que nous ayons pu répondre à toutes vos demandes pendant votre séjour. Nous comprenons l'importance d'une connectivité transparente et d'un service personnalisé, et nous sommes heureux de savoir que nous avons répondu à vos attentes dans ces domaines.Merci encore pour votre avis réfléchi. Nous avons hâte de vous accueillir à nouveau à l'Artini Dijiwa Ubud à l'avenir, où nous continuerons à vous fournir un service exceptionnel et une expérience mémorable.Cordialement,Dina NovitaDirectrice du complexe hôtelierThe Artini Dijiwa Ubud

Réponse de l'établissement: Dear Lovely Guest,Thank you for taking the time to share your wonderful feedback about your recent stay at The Artini Dijiwa Ubud. We are thrilled to hear that our property exceeded your expectations. It is always our goal to provide a welcoming and clean environment, and we are delighted that you appreciated the spaciousness and cleanliness of your room, as well as the quick and thorough housekeeping service.We are also pleased to know that you enjoyed our breakfast offerings, as well as the two restaurants on-site. Our team is always happy to accommodate special requests, and we’re glad you found the food delicious. It’s wonderful to hear that you felt well taken care of, and we will be sure to pass along your kind words to Miguel, who will be pleased to know that his friendly and efficient service made a positive impact on your stay.Thank you again for your recommendation. We are honored to have had the opportunity to host you, and we look forward to welcoming you back to The Artini Dijiwa Ubud in the future for another memorable experience.Best Regards,Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Réponse de l'établissement: Dear Pei Qi Karin, Thank you very much for your kind feedback about your recent stay at The Artini Dijiwa Ubud. We’re truly delighted to hear that you enjoyed the beautiful surroundings, especially the scenic views of the rice fields that make Ubud so unique and calming. The natural setting is indeed one of our highlights, and we're glad it added to the peaceful atmosphere of your stay.It’s also wonderful to know that you appreciated the nearby eateries and found the location convenient for exploring local culinary spots. We’re very pleased that our breakfast met your expectations—our kitchen team takes great pride in preparing fresh and flavorful dishes each morning to start your day right.Your compliments about our staff mean a lot to us. We strive to deliver warm, genuine service to every guest, and knowing that you felt welcomed and well cared for truly encourages us. Thank you once again for your lovely review, and we look forward to welcoming you back for another memorable experience at The Artini Dijiwa Ubud.Best Regards, Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Réponse de l'établissement: Dear Karen,Thank you so much for sharing your colleague’s feedback regarding their recent stay at The Artini Dijiwa Ubud. We're delighted to hear that they were satisfied with the experience. Guest satisfaction is our top priority, and it’s always rewarding to know our efforts are appreciated.Our central location in Ubud is one of the key aspects guests love, as it offers easy access to cultural attractions, local restaurants, and vibrant markets while still providing a peaceful retreat. We're glad your colleague found the location convenient and enjoyable during their stay.We truly appreciate you taking the time to pass along this positive review. Should you or your colleague plan another trip to Ubud, we would be honored to welcome you again to The Artini Dijiwa. Please don’t hesitate to reach out for any assistance or special requests.Best Regards, Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Réponse de l'établissement: Dear PINAR,Thank you for taking the time to share your valuable feedback following your stay at The Artini Dijiwa Ubud. We are delighted to hear that you found our location ideal, and that you enjoyed the beautiful environment and nature surrounding the hotel. We are also pleased that our staff was able to assist you and that you enjoyed our breakfast offerings.We sincerely apologize for the issue you encountered with mosquitoes during your stay. Ubud, with its lush greenery and tropical climate, can occasionally present challenges in this regard, but we understand how this can impact your experience. Please be assured that we are continuously working on solutions to minimize this, such as using natural repellents and ensuring that the rooms are treated for pests regularly.Your feedback is important to us, and we are grateful for your understanding. We hope to have the opportunity to welcome you back to The Artini Dijiwa Ubud in the future, and we will continue to work towards improving our guest experience.Best Regards,Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Réponse de l'établissement: Dear kjlee,Thank you for taking the time to share your positive feedback about your recent stay at The Artini Dijiwa Ubud. We are delighted to hear that you found our property to be great and lovely. Our team works hard to create a serene and welcoming atmosphere for all our guests, and it is rewarding to know that we were able to meet your expectations.It is always a pleasure to hear that our guests had a memorable and enjoyable experience. We strive to provide exceptional service and maintain the beautiful surroundings that make The Artini Dijiwa Ubud a special place to visit. Your kind words serve as a great encouragement to our team.We truly appreciate your feedback and hope to welcome you back to our property soon. It would be a pleasure to have you stay with us again and ensure another wonderful experience.Best Regards,Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Réponse de l'établissement: Dear Sukarno, Thank you very much for your feedback. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Guest satisfaction and comfort are our top priorities, and we take your comments seriously as part of our continuous improvement efforts. We regret that the condition of the room and its facilities did not meet your expectations, and we are currently reviewing the issues you mentioned—such as the cleanliness of the linens, the condition of the toilet and shower, and the breakfast service—to ensure they are addressed promptly and thoroughly.Please be assured that we treat all our guests equally, regardless of their nationality or background. Providing respectful and consistent service to every guest is our service standard, and we deeply regret if you felt otherwise. We are investigating the situation with our team to ensure that no guest ever feels overlooked or treated unfairly. Clear communication and proper training for our staff are being reinforced to uphold the level of hospitality that every guest deserves.While we understand your disappointment, we truly appreciate your honest feedback as it helps us do better. We hope to have the opportunity to restore your trust in the future, and should you choose to stay with us again, we will do our utmost to provide a more pleasant and satisfactory experience.Best Regards,Dina NovitaResort Manager The Artini Dijiwa Ubud