Avis : Kokotel Bangkok Surawong

Réponse de l'établissement: Cher(e) Client(e),Merci d'avoir pris le temps de partager votre expérience dans notre établissement à Bangkok. Nous sommes ravis d'apprendre que vous avez trouvé notre personnel accueillant et que vous avez apprécié notre emplacement. Nous prenons cependant note de votre commentaire concernant la vue de votre chambre. Nous comprenons combien une vue agréable peut améliorer l'expérience globale d'un séjour. Ainsi, lors de votre prochaine visite, n'hésitez pas à demander une chambre avec une meilleure vue, nous ferons de notre mieux pour satisfaire vos demandes selon disponibilité.En espérant avoir le plaisir de vous accueillir à nouveau pour une autre expérience à Bangkok. Nous nous engageons à toujours améliorer la qualité de nos services pour garantir la satisfaction de nos hôtes.Cordialement,Responsable résident de Kokotel Bangkok Surawong

Réponse de l'établissement: Dear Rexel,Thank you for your wonderful feedback and the high rating. We're delighted to hear that you enjoyed the cleanliness, our compact solo traveler rooms, and the attentive service from our team. It's great to know that the soft towels, good breakfast, and convenient water dispenser added to your comfort, along with our safe location near massage spas. We're also pleased you liked the free photo booth. We look forward to welcoming you back to explore more of what we offer, including our Japanese-American inspired cafe and unique interactive spaces.Sincerely yours,FAHSucheeraphat Chuasanit (Ms.)Super Resident Master

Réponse de l'établissement: Dear Angela,Thank you for taking the time to share your detailed feedback. We're glad to hear that you found our hotel to be a convenient and comfortable choice for a short stay, with easy access to nearby attractions via Grab.It’s wonderful to know that our team’s helpful service and the overall quality met your expectations, and that the hotel matched the descriptions provided. We’re happy the kids enjoyed the slide and had fun in the playroom, and that the room and bed size offered a pleasant stay for your family.We appreciate your comments about the breakfast variety and will take them into consideration as we continue working to enhance the guest experience. We're also pleased you enjoyed the complimentary Photo Booth experience, it’s our small way of helping guests create fun memories.Thank you once again for your recommendation. We look forward to welcoming you and your family back in the future for another enjoyable stay!Sincerely yours,FAHSucheeraphat Chuasanit (Ms.)Super Resident Master

Réponse de l'établissement: Dear Valued Guest,Thank you for sharing your positive experience at our hotel. It's wonderful to hear that you enjoyed our breakfast options and service from the start of your day. Your appreciation for our diverse menu and convenient coffee service is truly motivating for our culinary team. We are glad you found the provision of the water filler on your floor useful.We value your feedback and appreciate you highlighting the efforts of our staff. We will pass on your kind words to them which will certainly make their day.Do visit again and allow us to provide an even better experience. Thank you once more for your review and we look forward to welcoming you back soon.Sincerely yours,FAHSucheeraphat Chuasanit (Ms.)Super Resident Master

Réponse de l'établissement: Dear Valued Guest,Thank you for the valuable feedback and for taking the time to share your experience. We are glad to hear that our staff was able to address your concerns promptly. We look forward to welcoming you back in the near future.Best Regards,Resident Master of Kokotel Bangkok Surawong

Réponse de l'établissement: Dear Valued Guest,Thank you for your thoughtful feedback. We're thrilled to hear you appreciated the cleanliness of our rooms and the excellent service from our staff. Your comments about the lighting and shower amenities are duly noted, and we'll look into enhancing these aspects for a better experience. We're glad you enjoyed your stay with us and rated us highly. We hope to welcome you back soon for another pleasant stay at Kokotel Bangkok Surawong.Sincerely yours,FAHSucheeraphat Chuasanit (Ms.)Super Resident Master

Réponse de l'établissement: Dear Peiqi,Thank you for taking the time to share your experiences at our hotel. We are thrilled to hear that your children enjoyed their time and that the slide added to the fun. It's also wonderful to know that you appreciated the rustic night view of Bangkok from our establishment, an aspect that we are proud of and believe adds to the charm of our hotel. We noticed a 3/5 rating and would appreciate any further feedback you have so we can continually improve our service. We strive to provide an exceptional experience to all our guests, and your review is vital for us to achieve this goal. We look forward to the opportunity of welcoming you and your family back for another stay. We want to ensure your next visit surpasses your previous one. Thank you again for your review.Best Regards,Resident Master of Kokotel Bangkok Surawong

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to provide us with your valuable feedback. It's great to hear that you find our beds comfortable and that you're one of our regular guests. We are concerned, however, about your recent experience with cleanliness and ventilation.Please rest assured that cleanliness and comfort are two of our top priorities and we apologize for any inconvenience you've experienced. We have shared your insightful suggestions with our housekeeping team and are taking immediate steps to address the dust on the curtains and to improve the ventilation in our rooms, for the benefit of all our guests.We truly value your input as it helps us to continually improve our services and facilities. We look forward to welcoming you back in the future for an even better stay. Thank you for choosing to stay with us and for giving us the opportunity to serve you better.Sincerely yours,FAHSucheeraphat Chuasanit (Ms.)Super Resident Master