Hotel Strazhite

位置很好，酒店出來就是商業集中的街道，到處是飯店和賣紀念品的商店。

We are staying over at the Four Points Sheraton for four nights. It's a nice hotel, and the staff is well-trained and friendly. They have great coffee at the lobby, the best in Bansko. Breakfast was nice; we tried a couple of snacks at the lobby, a club sandwich, and a burger, both good. Big change for the better from what it used to be. No comparison

We were shocked at our first arrival to the hotel reception, we asked for directions to the room they didn't help us or taking us to the room we had to find the car park our selves we had to keep going round till we found the room we were so exhausted from driving from Sofia to bansko.. the breakfast is very bad.. the dinner is awful 😖 we had to go and eat outside the hotel.. the staff in general aren't friendly at all.. we are not happy at all.. this is our second night 🌙 and we have four nights to go.. we don't know what is the outcome.. we paid for the best doublex room in the hotel.. the sofa bed is so bad to sleep on .. very thin mattress 😴.. the other beds are very hard mattress we just can't sleep well at all.. we advise anyone not to book in this hotel.. its not worth it 😕

Best in Bansko and one of the best hotels I've ever stayed in, thanks to the location, facilities, spaciousness and atmosphere! Location - it is close to the gondola, old town, supermarket, buses, a range of eating places and local activities. Facilities are excellent, the spa is extensive with several saunas, a gym, steam room and pool with a great view. The use of these, makes the hotel a 5* review, they are clean, spacious and comfortable. The rooms are warm, airy, with pretty balconies and there are really nice lounge, bar and sports equipment areas. The breakfast and evening meal provided offer a wide choice of nice foods, all different over a week. The staff were friendly and atmosphere of the hotel welcoming, making it a perfect base for snow holidays in Bansko.

Awful food, dreadful service . Rude, aggressive staff and the food was the worst I’ve experienced. Night staff didn’t make me feel safe or welcome . The location. Is great for skiing but there is much nicer hotels in Bansko. Try St George’s or Sport hotel

So, after reading reviews before staying here, I decided to keep an open mind. So, to begin, I approached the desk with a smile, aware of the slating staff were receiving, only to be greeted by a woman with her head buried in her phone. After making small talk and asking how she was, how it's been, and so on, she reluctantly answered with a miserable face. She hands me my key and points us in the right direction, ( or so we thought) and we're off. What needs to be mentioned here is that the architect was either high on acid at the time of design or a die-hard "Labyrinth" (David Bowie movie) fan, as there were more ups and downs that ended up on the same level than I have ever seen. I had to return to our ever-happy receptionist, who was still engrossed in her phone screen, after 10 - 15 minutes of walking in circles and hitting my monthly steps target, to ask to be shown to the room only to have her point in the direction I came from and tell me "the second corridor on the left." Eventually after sending out a 3 man skirmish, packed with a nights worth of supplies in case the maze that is the Strazhite took us prisoner, we eventually established that the floors were actually over split levels yet still under the same number and even though Richard O’Brian wasn’t there to greet us with a prize crystal we managed to locate our room……… The Room, So we had a family room with a mezzanine floor and two single beds, as well as a sofa bed + chair bed in the living room. The room appeared quite nice at first glance, but that was before we endured our first night of sleep on a steel mattress. These mattresses are superior to anything I've ever seen outside of cell 6 on B wing. In all honesty, I was so delirious after waking up that morning that I took my pot noodle to breakfast in preparation to barter for some cigarettes before realizing I had woken up on holiday after all. Not to be defeated, we decided to switch the kids and take flight on the sofa. Unfortunately, said sofa only brought its own "wave" of problems, and by wave, I mean the sensation of a boat bouncing over a wave each time you breathed in due to the lack of center supports. With the added noise of the springs that creek with each turn, you are suddenly transported back to the wife's early dating days, minus the enjoyment. The Food Let's begin with breakfast. Now, assuming you make it before it gets cold, and assuming you are content with warm bread rather than toast (which I was), you can make breakfast edible. Unfortunately, that's where it ends. The dinner was simply not edible, unless you were used to 21-day matured road kill or fish skins that had defrosted in the garage freezer due to not noticing the freezer had been accidentally unplugged the week before. What I would say is that, despite the bad food, the restaurant staff was always pleasant when we spoke with them. The Bar and Lounge Area Let's start with the bar, which is staffed by people who, by all accounts, went to the sa

After reading the reviews about the hotel we were quite concerned about staying at the hotel, however we were very pleasantly surprised and had a fab holiday. The good points:- Perfect location Rooms were big, airy and warm, gowns and slippers provided Hotel was spotless Lovely comfortable bar/lounge area (drinks prices were cheaper than bars across the road) Spa area was great - excellent facilities and all included Plenty of choices for breakfast and dinner - not particularly hot but on a par with the other hotels we have stayed at in Bulgaria Bar staff, waiting staff and cleaners all very friendly particularly if you took the time to just say hello and thank you Bad points:- The reception staff were incredibly unhelpful and rude and really let the hotel down. We arrived at 2 am with a party of 10 including a baby and were not given any directions to our rooms. We spent 15 minutes trying to find them before returning to reception to ask where they were only to have the blonde receptionist wave her arms in one direction which incidentally turned out to be the wrong way. Not all our party were given a dinner bag and by this time we were too intimidated by the receptionist to do anything about it. There is no easy route to the rooms and impossible to get to the ones allocated without having to take 2 flights of stairs which with a pushchair is not ideal, the lifts do not stop on each floor. Such a shame that a lovely hotel is let down by the first member of staff you meet - clearly it was all a bit too much trouble for her and we were an inconvenience when she was trying to watch tv and play on her phone.

THE WORST HOSPITALITY EVER EXPERIENCED! We chose this hotel as a group of 12 friends ready to celebrate a friends 30th birthday & two other birthdays, skiing in Bansko, Bulgaria. Writing this review, it is rather unfortunate, as this hotel [Strazhite Hotel] has so much potential with amazing views, location & amenities. However, upon arrival we (my partner and I) were "greeted" with the worst welcoming we have ever experienced - we have traveled a lot and have never received this sort of treatment. The blonde lady working at the front desk was on the phone for a few minutes and then proceeded to ask for our passports, gave us our key cards and pointed towards the lift, as if to say "go there", then, remembering, passed us what was our "dinner" (having arrived late, around 10:30pm), this consisted of x2 sandwiches, an apple & a water in a plastic bag. After noticing that the sandwiches contained meat (my partner is vegetarian), we politely asked if there was a vegetarian option to which she [the blonde lady] responded "NO!" Throughout our stay, the staff at the breakfast & dinner buffets would remove our plates, mugs & glasses, whilst we were still eating and were then unable to get more coffee at breakfast, once all mugs were used/removed. There are NO DRINKS (not even water) served with dinner, unless you order & pay from a drinks menu, but this option was not made available to us. & you are not allowed to take drinks up from the bar. The staff would also mumble & swear under their breath, whilst around our table, unaware that we understood them. For a 4* hotel, the lack of food variety (4 guests of our party were vegetarian) was not only shockingly limited, but cold & unappetising too. Another night, we asked the bartender if he could dispose of some rubbish we had with us, he told us "no" & said that we would have to deal with it ourselves or use the bin in our room - as insignificant as this sounds, it's just to show that ALL staff were unfriendly, unprofessional & unaccommodating during our stay. My partner went down to reception on our last night to get some more information regarding our coach transfer back to the airport. There was no one behind the desk, so he rang the bell on the front desk, where the same blonde lady marched out and threw the bell under the desk, to prevent guests from using it further. When he asked for the information, she pointed at a board and walked off, swearing under her breath once again. We left early Saturday morning, returned our room key cards & got given the same packed meal, as upon arrival. We took our water & left the rest, as it's just not something you would want to eat at 6am, or something you would expect q 4-star hotel to serve. As previously mentioned, this review is rather unfortunate, as the hotel truly has so much potential. The lounge (cosy fireplace), bar & spa areas were lovely but due to the staff & feeling uncomfortable in the hotel, we spent most of our days & time away from th

Hotels decent , food is 1/10 for both breakfast and dinner 😊 , staff are okay, waited 1 hour for a towel to be delivered to our room so we could dry ourselves off , some nice restaurants across the road.