Hotel Bansko

The hotel is excellent value for money . The facilities are good and it's about a 15 mins walk to town , ski lifts. The ski bus is ok , with the queues at the Gonodula, an early bus would help (7.30am) and early breakfast (7.00am) would be good. Especially school holidays winter session. But in fairness this isn't the hotels issue. Staff are friendly and helpful. Prices good too.

We were really disappointed by this hotel. It’s cleanliness is crap, the towels were dirty, bedding not changed, plug missing from bath etc etc. The restaurant/ food on site is horrific. They served us the wrong food (not what we ordered) and then gave us the right one after half an hour later, it came to us cold and inedible! The table next to us has pink chicken and one tables order never came. Really awful service and really basic place. Bad customer service and awful ‘spa’ the massage was however incredible by the guy there! We actually had to leave early as it was so unpleasant….

Please don't book this hotel unless it's the last place you want to stay in and you don't care about cleanliness, decent food, and rude staff. We booked 2 rooms and we received one which stank of cigarette smoke and almost passed out from the smell, we went to change the room and hardly got another one. The rooms are dirty, if you have white socks and make a few steps on the carpet will turn dark, the staff doesn't understand a few words in English we communicated with hands, towels with holes, very poor quality and there were days when they only left 1 towel for 2 person room. The bed was hard as a rock, dust everywhere. The food was too bad to even look at, so we booked the hotel with breakfast and dinner, we went out to eat every night after the ski because we couldn't touch the food. Bad taste, no flavor, with the worst ingredients. This hotel felt like a joke and we hope they will do something about it. We checked out early cause we couldn't stand the place anymore, was depressing. We went to the reception and checked out a night before our departure, leaving the keys and everything, the next day when we arrived at our homes, the hotel called to make the check-out. Truly and fully a joke of a place and stuff. The only positive things are that there is warm and the water is always hot.

Upon arrival, we were dismayed to find that the hotel room did not match the representations on your website. To our shock, we discovered mold in the bathroom, particularly on the shower curtain. Despite our repeated requests for room change, the staff blatantly ignored us. Furthermore, the absence of curtains in the room was inconvenient and disturbing. Communication with the staff was challenging as they did not speak English proficiently. The incident during dinner was particularly distressing. Despite presenting our voucher indicating that dinner was included in our package, we encountered a disrespectful attitude when settling the bill for drinks and additional items. Extremely rude staff , rolling their eyes in front of you. As parents of two young children, the lack of professionalism and the presence of mold in the room are completely unacceptable. The baby cot provided lacked the promised mattress. Having worked in the hotel industry for five years, I understand the importance of guest satisfaction, and I must say that the attitude of the staff and the overall condition of the room do not align with a supposed four-star standard. The “sofa” in our room had 3 normal legs and a wooden leg , which was put poorly ( no health and safety ) when my daughter got on the sofa she fell with it. The sofa fell towards the wall , thankfully I was next to the sofa , and when I catch it to pull it back , it fell on my phone , smashing it. Upon complaining at the front desk ,,…again , rolling eyes , laughing at the fact that my phone was on the floor. Not even the tinniest concert if my daughter is alright. Awful. I won’t recommend this hotel. Please avoid. The breakfast is average and the dinner is below average. No water or a choice of juice for the kids provided. A tiny corner for the buffet.

The hotel needs major refurbishment. But the worst thing is the dinner in the mehana. I am literally eating sandwich with creamy salad and yellow cheese since there was nothing to eat. Even the traditional "lukanka" salami is old... The breakfast is ok, but not for a four star hotel. Nevertheless, good products.

Η εμπειρία ήταν δραματική καθίσαμε 4 διανυκτερεύσεις το πρωινό κάθε μέρα και λιγότερο..ο μάνατζέρ άφαντος... Σταμάτησε να λειτουργεί το καλοριφέρ καθώς και το aircondition...μας άλλαξαν δωμάτιο ωστόσο λύση για το καλοριφέρ καμία...στο πρωινό η γαλοπούλα είχε μούχλα..ζήτησα υπεύθυνο ουδέποτε μίλησα με κανέναν...