Name: GHL Hotel Barranquilla
Address: Cl. 106 # 50-11, Barranquilla, Atlantico, 080010, Colombia, Cl. 106 # 50-11, Overseas, Colombie
Rating: 4.3

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Évaluations positives

Évaluations avec photos/ vidéo

Me gustó mucho el hotel, el desayuno estaba buenísimo. Lo recomiendo

住了三晚上，總體來説很滿意。樓頂泳池晚上風景很不錯，早餐有好幾種水果，服務人員態度很好，下次來巴蘭基亞還會來住！

Sauna

Restaurant

Salle de sport

Réception ouverte 24h/24

Parking

Bagagerie

Piscine

Wifi

Petit déjeuner

Chambre non-fumeurs

Maisons de vacances

Toutes les langues

chinois

espagnol

Tous les types de chambres

Chambre lits jumeaux de luxe

Chambre lit king de luxe

Customer service leaves a lot to be desired. Hotel chain states that customer service is the most important thing—it is not. This lack of service was made evident at the start with Sergio at the front desk, who was not only sassy, but absolutely useless from a customer service standpoint. When plans changed and we needed to check out earlier, he proceeded to be unhelpful and tell me he could only honor the reservation for its entire duration. After discussing how often I had stayed at the GHL branded hotels and how modifying the reservation had never been an issue in the past, he went behind a closed door and came back offering a “great” solution: modifying my reservation to cut it from 9 days to 3 days for a higher price (and had modified it already without discussing any pricing with me. I kid you not when I say I spent 1 hour checking in trying to find a solution for both parties. Ultimately, Sergio told me the price wasn’t going to change and I would have to take it or leave it. The bed was incredibly springy and hard. Not comfortable. Room was standard. Not luxurious as website makes it out to be. One day for breakfast, I checked on their app which stated that breakfast ended at 10:30 am, and confirmed with an employee in the hallway at 10:05 am that breakfast went until 10:30 am, and then the lady at the breakfast location gave me a sassy attitude telling me that breakfast was over at 10 am and I could grab from what was left, but for my information it was over at 10 am. I tried to call the front desk using the phone in room to no avail over 5 times. When checking out, I called using the phone to have a bellboy come help with the bags, and no answer. I went to find help from the cleaning staff, who stated they had called down for me. No one came. I ended up going downstairs and asking Rafael at the front desk, who stated he would send someone immediately, but did not. I had to ask again five minutes after talking with him about my issues and he finally sent someone. During check out, I expressed the lack of service and the horrible experience to Rafael, who stated he recognized me from previous stays at the other hotel around the corner, GHL Collection. He stated he would try to help, went behind closed door and “spoke to someone” who told him that since Sergio and I had come to an agreement, there was nothing that could be done. When I asked to speak to the manager, he stated he would call him over and I waited over 15-20 minutes to no avail (when he was around the corner at the other hotel, literally across the street). When I asked for the general manager’s name, Rafael would not give it to me, stating he could not make that information public. As if it wasn’t the general manager’s job to address issues? He would only offer me the reservations manager’s name. I cannot express enough my disgust at the lack of service and care from these team members and their inability to help in any way. Absolutely ridiculous. It appears they may be faki

La position de l'hôtel est excellente, il ya un supermarché, une pharmacie, une machine de prélèvement, un taxi à la porte de l'hôtel, un transport pratique. La chambre est propre et confortable, il y a beaucoup de types de petit déjeuner, avec piscine et salles de fitness.

Après avoir séjourné trois nuits, en général, très satisfait. Le paysage de la piscine du toit est très bon, le petit-déjeuner a plusieurs fruits, l'attitude du personnel de service est très bonne, la prochaine fois que vous arriverez à Bangui, vous y viendrez!

Pertinence

Les plus récentes

Note (ordre décroissant)

Note (ordre croissant)

22.3km from Ernesto Cortissoz International Airport

Tous les voyageurs

Voyageur d'affaires

En famille

Seul

Réservation pour autrui

En couple

Voyage entre amis

Autres

Découvrez 59 évaluations de GHL Hotel Barranquilla, 4.3 évalué par de vrais voyageurs sur Trip.com. Découvrez ce que les voyageurs précédents ont aimé de l'hôtel, y compris ses services, ses équipements, son emplacement, ses chambres et bien plus encore !

59 évaluations de voyageurs vérifiées concernant GHL Hotel Barranquilla – dernières de 2024 | Trip.com

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Évaluations de GHL Hotel Barranquilla

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