Avis : Holiday Inn Express Beijing Airport Zone

Réponse de l'établissement: Cher client,Nous vous remercions pour votre avis. Nous sommes ravis que vous ayez apprécié l'emplacement pratique de notre hôtel, proche de l'aéroport et des foires, ainsi que la chambre confortable.Concernant l'odeur de cigarette, nous vous présentons nos excuses. Nous allons examiner les solutions pour améliorer l'isolation des chambres et réduire ce problème. Nous espérons vous accueillir à nouveau et vous offrir une expérience encore meilleure.Cordialement,IHG Social Listening Team

Réponse de l'établissement: Cher client,Merci beaucoup pour votre avis détaillé. Nous sommes ravis d’apprendre que vous avez trouvé notre personnel réactif et serviable. Cela nous encourage à continuer à offrir un service de qualité.Concernant le petit-déjeuner occidental, nous prenons note de votre commentaire sur le manque de variété. Nous allons examiner nos options pour enrichir le choix de plats proposés et nous ferons de notre mieux pour améliorer cette offre.Nous comprenons également que le bruit de la rue peut être gênant, surtout pour ceux qui sont sensibles aux bruits. nous allons certainement examiner la possibilité d’améliorer l’isolation acoustique.Merci encore pour votre précieux retour. Nous espérons vous revoir bientôt.Cordialement,IHG Social Listening Team

Réponse de l'établissement: Cher client,Merci beaucoup pour votre avis si positif ! Nous sommes ravis d’apprendre que vous avez apprécié la gentillesse et la disponibilité de notre personnel. Cela nous encourage à continuer à offrir un service de qualité.Nous sommes également contents que le petit-déjeuner vous ait plu avec ses nombreuses options. Et c’est un plus d’avoir des boissons gratuites à l’accueil ainsi que des commerces à proximité.Nous espérons vous revoir bientôt pour un autre séjour agréable.Cordialement,IHG Social Listening Team

Réponse de l'établissement: Dear guest,Thank you for choosing Holiday Inn Express Beijing Airport Zone and taking the time to share your wonderful experience with us! We are truly delighted to hear that your stay with your family was comfortable and met your needs after a long flight. It’s heartwarming to know that our early check-in at 6 a.m., clean room, and helpful front desk team made your transition smoother. We’re also thrilled that you enjoyed our breakfast and found the shuttle service convenient for your return to the airport. Your kind words about our team’s hospitality mean a lot to us, as we strive to create a welcoming environment for all our guests, especially families traveling with little ones. We’ve shared your compliments with our staff, as feedback like yours motivates us to continue delivering exceptional service. Thank you again for your trust and support. It would be our pleasure to welcome you back for another seamless stay in the future. Safe travels and warm wishes to you and your family!Sincerely,IHG Social Listening Team

Réponse de l'établissement: Dear guest,Thank you for choosing Holiday Inn Express Beijing Airport Zone and sharing your valuable feedback. We sincerely apologize for the unpleasant experience caused by the odor and humidity issues during your stay. Your concerns have been documented and shared with our housekeeping and maintenance teams for immediate inspection and corrective actions. At Holiday Inn Express Beijing Airport Zone, we take guest comfort very seriously and deeply regret falling short of your expectations. Your feedback is crucial in helping us improve our services. We hope to have another opportunity to provide you with a more comfortable stay in the future.Sincerely,IHG Social Listening Team

Réponse de l'établissement: Dear Guest,Thank you so much for your wonderful review! We are truly delighted to hear that you found our staff friendly, the hotel clean, and appreciated the free airport shuttle. Your strong recommendation means a lot to us.We hope your stay was as enjoyable as you described, and we look forward to welcoming you back again in the future!Best regards,IHG Social Listening Team

Réponse de l'établissement: Dear Guest,Thank you very much for your wonderful review and for sharing your fantastic experience at the Holiday Inn Beijing Airport Zone. We are delighted to hear that you enjoyed your stay and found the accommodation comfortable and well maintained.We greatly appreciate your kind words about Ms Susan Han, our manager. Her commitment to ensuring guest satisfaction reflects the high standards of service that we aim to provide. We will certainly pass on your heartfelt thanks to her and the entire team.We are thrilled that you had such a positive experience and would highly recommend our hotel to others. Your satisfaction is our top priority, and we look forward to welcoming you back again in the future.Best regards,IHG Social Listening Team

Réponse de l'établissement: Dear Guest,Thank you for your kind words about our hotel. We're pleased to hear that you enjoyed your stay and that our staff were able to communicate effectively with you in English. We always strive to provide our international guests with a comfortable stay and being able to communicate is a key part of that.We appreciate your feedback on breakfast. We try to offer a variety of options to cater for different tastes and we'll take note of your feedback to see if we can adjust our offering in the future.Thank you again for choosing our hotel and for your valuable feedback. We hope to have the opportunity to host you again and provide you with an even better experience.Kind regards,IHG Social Listening Team

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your thoughts. We’re delighted to hear that you found the hotel nice and clean, and that our proximity to the airport added convenience to your stay. It would be our pleasure to welcome you back whenever your travels bring you to the area again.Safe journeys and best regards,IHG Social Listening Team

Réponse de l'établissement: Dear Guest,Thank you so much for your positive review! We're delighted to hear that you found the room comfortable and convenient, with a reasonable cost. It's great to know that the 10-minute drive to the terminal was convenient for your transit plans. We're also glad that you enjoyed the basic but tasty dinner buffet – it's always nice to have a reliable option when you're on the go.We hope to welcome you back again in the future for another smooth and convenient stay.Best regards,IHG Social Listening Team

Réponse de l'établissement: Dear Guest, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you experienced with the front desk staff. Ensuring that our guests have a pleasant and smooth stay is our top priority and it's clear that we fell short on this occasion.We take your feedback very seriously and will address this issue immediately. We will provide additional training for our staff to improve their language skills and overall service quality. Your experience is important to us and we are committed to making the necessary improvements to ensure that all our guests feel well looked after.Once again, we apologise for any frustration this may have caused you. We hope to have the opportunity to welcome you back and demonstrate our commitment to better service.Kind regards,IHG Social Listening Team

Réponse de l'établissement: Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our breakfast and found our hotel's location convenient, just a 20-minute drive from the airport and with a 7-Eleven nearby for your convenience.It's always our goal to provide guests with a delightful stay, and we're glad we could meet your expectations.Your satisfaction is our greatest motivation, and we'll continue to strive to offer even better services and a more comfortable environment. We look forward to welcoming you again and creating more memorable experiences for you. Wishing you all the best!IHG Social Listening Team

Réponse de l'établissement: Dear Guest,We are very sorry to hear that your experience did not meet your expectations. Your feedback is extremely important to us and we will investigate and address the issues you encountered immediately.We sincerely apologise for any inconvenience or disappointment you experienced during your stay. Please rest assured that we will take your concerns seriously and work diligently to ensure that our service and facilities consistently meet the high standards our guests expect.Thank you for bringing these issues to our attention. We hope to have the opportunity to make amends and welcome you back to one of our hotels in the future, where we can provide you with a much better experience.Best regards,IHG Social Listening Team

Réponse de l'établissement: Dear Guest,Thank you for sharing your positive experience with us. We're delighted to hear that you found your stay to be both convenient and quiet, which are key aspects we aim to provide for all our guests.We strive to ensure that our hotel is not only easily accessible but also a peaceful retreat from the hustle and bustle of daily life. Your satisfaction is a testament to our commitment to offering a comfortable and enjoyable environment.We appreciate your kind words and look forward to the opportunity to welcome you back in the future. We hope to continue to provide you with the same level of comfort and service on your next visit.Thank you once again, and we hope your travels remain pleasant.Best regards,IHG Social Listening Team