Avis : The Palm Seychelles

Réponse de l'établissement: Cher Frederic, Merci pour votre revue sur votre séjour a The Palm Seychelles. Ce fut un plaisir de vous avoir accueilli dans notre établissement et nous sommes également ravis que vous avez aimez l'établissement et tous les services offert par notre personnel. Nous espérons de vous accueillir à nouveau lors de votre prochaine visite aux Seychelles. A bientôt, L'equipe de The Palm Seychelles

Réponse de l'établissement: Greetings from The Palm Seychelles. Thank you for taking the time to write a positive feedback about your stay at The Palm Seychelles. We are indeed pleased to learn that we could assist in making your holiday a comfortable and memorable one. We will surely share your great comments with Rosita. We do hope that we could welcome you again at The Palm Seychelles on your next visit to the Seychelles. Take care, The Palm Seychelles Team.

Réponse de l'établissement: Dear Charlotte, Thank you for taking time to write an unfair review expressing your disappointment mainly due to the fact that The Palm Seychelles was unable to refund the one day that you could not stay. We need to set the records straight. At The Palm Seychelles, we pride ourselves on giving a good service and value for your money, whilst doing our best to maintain and keep our accommodation clean at all times. It was our representative Lamiya who checked you in at 7:30pm on Friday 6th May. Lamiya accompanied you and inspected the apartment throughout in your presence, including both bathrooms. The place was extreme clean and without dead cockroaches or flies. You never once complained of such matter during the inspection or during your stay. Seychelles has a humid and warm tropical climate. We do have such insects, including gecko around. They are all harmless when alive or dead. We do apply treatments around our place and it is possible these could have appeared after your checked in, but were found dead on the floor by you, due to the treatments that we use. We understand that such pests are not normal when you come from cooler climes and can be alarming to guests like yourselves. Again they are harmless and not uncommon in any accommodation in Seychelles ! It is clearly evident that your negative review is the result of the Online Travel Agent (OTA) refusing to refund you for the one day, because you had to leave early due to airline changing their schedule. You did call at our reception to seek a refund during your stay, our representative, Rosita did again inform you that you had to seek this from the OTA. I can also confirm you did contact us for a refund some 10days prior to your arrival, to try and seek the one day refund. We advised you to contact the OTA because you had booked through them and they had your money which we will only receive (less their commission) after your departure. At that time you could have cancelled your entire stay with the OTA, 10 days before arriving. After cancelling you could have rebook with one day less. Again you should have done that before arriving at our place, when it was clearly too late for the OTA to entertain such change. Whilst we understand your frustration and sympathise with you for loosing out on one day, we feel your review is rather unfair and unjustified, especially when you compare your review to the historical comments we’ve received thus far. We take this opportunity to wish you well and hope you can recover your one day stay from either the airline or the OTA. Warm Regards, The Palm Seychelles Team

Réponse de l'établissement: Dear Martin, Thank you for your great review as always. We are truly happy to host you and your groups as always and we always make it our utmost priority to ensure your stay is as pleasant as possible. We are therefore pleased to hear that again we were able to help make you & your group's holiday an excellent one. We look forward to welcoming you again this year. Take care & All the best, The Palm Seychelles Team