Overall 4: “1” for Front Desk/Check-In/Administrative; “5” for the transportation staff; “5” for Baymen’s Tavern and St George restaurant staffs; “5” for the concierge staff. Accolades (in addition to the great water views): -1) Kevin greeted us at BZE in a timely fashion when we arrived from San Pedro and gave us a very descriptive, “windshield” tour of the parts of Belize City that we drove through to get to the Radisson. The same courtesy and responsiveness was extended by the driver for our return trip to the airport 4 days later. -2) The Baymen’s Tavern restaurant staff was friendly and customer service-oriented. They were willing to serve chicken wings though that was not on the menu; we ended up with pork chops (a bit dry but definitely edible), French fries, and coleslaw. -3) The St. George staff tried its best. Breakfast was plentiful, whether one ordered the buffet or off of the menu/ala carte. Of course, one could tell the difference between the American desire of being served fast versus the local Belizean’s more slow and laid-back nature. Love the dark wood paneling and hardwood floors of both restaurants! -4) The concierge (Ms. Annika Forman) was gracious prior to our arrival in providing us transportation options from BZE to the hotel and continued with ensuring our objectives to visit the Mayan ruins at Xunantunich and Cahal Pech were met in flawless fashion. Room for improvement: There appeared to have been either a lack of coordination in the Radisson reservation system with Radisson Fort George Belize or the associates at the Front Desk were not as thorough or detailed oriented. Our confirmation statement listed our reservation as being in “Premium Room” and in the “Club Tower-Oceanview” for the 4 nights we would stay, with one of the amenities having a mini-fridge. Upon check-in, we had a 3rd floor room on the low-rise, 3-story wing that looked out to the hotel courtyard, a pier and the water; the room did not have a mini-fridge. When I asked to be to the Club Tower and to have a mini-fridge in the room, the Front Desk estimated a cost of $200 more for the stay and an extra $20/night for the refrigerator rental. It was not until hours later when I showed the Front Desk paper copies of our reservation did The Front Desk admit to their oversight and re-assigned us the following day to rectify the situation. Lessons learned: 1) I will always, always, always have a hard copy or the email confirmation at the ready to affirm and confirm that the assigned room matches and 2) while I will always give the benefit of the doubt, I will not take what the front desk associate provided to me at face value, as I believe the Radisson associate who checked us in (right before noon) most likely just assigned us into the first available room without perusing the details of our reservation. Side note: It would be good to see the physical improvement/modernization of this hotel once its renovation across the street is complete
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