Artim Hotel

The location is very good. There is a underground and bus station nearby. It’s somewhat close to the zoo and shopping area. There are many restaurants and cafes around it. The staffs are friendly. The room is spacious. However, it is a little old and towels seem to have not been changed for a while. Overall, it is still worth the money. I would stay there again.

交通方便，房間乾淨。

It’s hard to know where to start with a review of this hotel but I would sum it up with as being genuinely the worst hotel experience of my life. The staff at this hotel are some of the rudest aggressive people I have ever met. I booked a family room through *********** for 2 adults and 2 children for our stay during the Berlin Marathon in Sept 23. The cost was £600 for 2 nights. Upon arriving at the hotel I was told that the family rooms only hold 3 people. I showed them my booking confirmation which said 4 people(!) and asked for their help to find a solution. The receptionist shrugged and handed me a card machine. She said that I could book an additional room for an extra £300. I explained that I did not want to do this. This is when the reception team became aggressive. Tatiana deserves a special mention for leaning over the counter and shouting at me ‘YOU HAVE MADE A MISTAKE, I TOLD YOU SO, IT’S YOUR MISTAKE, YOU HAVE TO PAY MORE, ITS OUR POLICY, YOUR MISTAKE HAS TO COST YOU MONEY’. This went on and on, despite my attempts to kindly and calmly ask for her help. It took many phone calls to *********** but they were AMAZING. I can’t praise them enough. They supported me the whole time and when they tried (and failed) themselves to reason with the hotel they agreed to open a formal investigation. They knew the mistake was with the hotel and they could prove it. I booked my rooms in June. The hotel changed their occupancy policy for family rooms in July. I spoke to a senior manager and technical director who informed me that they had numerous complaints listed against this hotel – customers who had booked balcony rooms but weren’t given balconies, mini-bars promised which never materialised, breakfast paid for in advance and then refused. My complaint was the last in a long long list. Because the mistake was the hotels, *********** also agreed that I shouldn’t pay more to stay there. They booked the extra room for me without me needing to pay a penny. Fellow travellers….Berlin is amazing, what a great city. A city full of great people. There are thousands of hotels in Berlin run by people who deserve your money. Artim Hotel do not deserve your money. I would urge you to book anywhere literally anywhere else.

My daughter has arrived from UK today, one day ahead of me, and has been asked to pay for the entire stay in advance. No problem except it is me who has to pay as it's a weekend away gift from me! My daughter called me from the reception area and whilst I was on the phone she explained to the receptionist that 'my mother would like to talk with you to arrange payment'. I could hear the answer. It was one word "NO". I had to phone the hotel myself and the same woman spoke to me saying that she refuses to take my credit card details to accept payment over the phone, despite a colleague who I could hear in the background saying that she could take payment over the phone. There was no courtesy, no politeness or friendliness - indeed the opposite - curt, unhelpful and unfriendly. A zero from me and I haven't even arrived yet. I wonder if it's something to do with the colour of my daughter's skin or are the hotel staff are this discourteous and unhelpful to all their customers?

For the astonishing price this hotel charges, I was not expecting juice from ‘concentrate’ but freshly squeezed and the scramble eggs were revolting soaked in ‘water’. I will not visit this hotel ever again.

I do not know how a hotel can be rated on sites as 4 star and has no air conditioning. This should be made very clear in booking sites. The hotel was built in 2001 - it makes no sense. It is also extremely unhelpful to be told “air conditioning is not listed as an amenity on (3 levels in) on our website.

Stayed in this hotel many times before. This time was absolutely the best stay. Staff were kind and friendly and very service minded, and this time we got an upgrade for free. Rooms are very good, nice and clean, beds are good. Compared to my other stays there, then this time the Staff were very friendly and help some.

Nettes Frühstücksambiente im Nebenlokal werten das tolle Buffet noch mehr auf. Geräumige und saubere Zimmer unweit der öffentlichen Verbindungen und dem Alexanderplatz. Deutsch, indisch und italienisch zum Essen ums Eck

Positiv: interessante Gegend, bequemes Bett, fußläufig tolle Restaurants interesting area, comfortable bed, great restaurants within walking distance Negativ: keine Klimaanlage, zu laut um Fenster offen zu lassen, sehr überschaubares Frühstück, undichte Dusche, lose Armaturen, unzuverlässige Zimmerreinigung, teilweise unfreundliches Personal no air conditioning, too noisy to leave windows open, very manageable breakfast, leaky shower, loose faucets, unreliable room cleaning, partly unfriendly staff no-go: die Schmutzwäsche wird nur 2x die Woche abgeholt und wird auf den Fluren gelagert - das stinkt the dirty laundry is picked up only 2x a week and is stored in the corridors - it stinks