Hôtels proches de Siemensbahnbrücke, Berlin

While Hotel Villa Kastania, Berlin, is generally a good hotel, I can't recommend it, due to the rude behavior of one of the reception clerks. This behavior spoiled the atmosphere and ruined my mood for my short stay (1 night). This guy (young, with a French beard) was not very courteous and serviceable from the moment I got there. After realizing the hotel has no lobby where you can sit and work with a laptop, I asked to do so in the dining hall (my room wasn't ready yet). He approved, but said I should be sitting next to a Coffee table rather than next to a regular one, as ”the hotel is fully booked and people are coming for breakfast”. Since you cannot really work next to a low Coffee table I asked to sit on a regular one, explaining that people never all come to have breakfast at the same time. He did not like it (and expressed it and his tone) but I did, and guess what - the dining room was almost completely empty the entire morning! But the really severe behavior on his part happened a bit later on. I went out to have Coffee outside, telling the nice and polite waiter of the (empty) dining hall that I'm storing my laptop aside but leaving my charger and mouse on the table, since I'll be back to work there shortly. He approved. When I returned, the reception clerk started talking in a really rude, impolite and improper way to me, almost shouting at me, about how I shouldn't leave my things ”In the restaurant”. I explained that I left it because I was going for a short while, but he continued accusing me of acting the wrong way, as if as a first time guest I have an idea of the hotel's code about leaving things here on there. Even when I told him that I informed the waiter about this he did not calm down. He only calmed down from his raging behavior when I snapped back at him, telling him that he has no right speaking to paying customers like that, that he can't expect a client to know his made up arbitrary rules and that even if someone does something wrong - there's a nice and polite way to point that out, especially when your job his to serve him. A paying client should not be treated like a young kid getting reprimanded by a hotel clerk, who clearly doesn't like his job, doesn't know the meaning of service and has no patience for clients. I NEVER ran in to this kind of behaviour in any hotel I stayed in. Only after talking back to him in this fierce way he started to behave more politely towards me, but he never apologized. During check-out, when he asked if everything was OK and I responded: ”Yes, besides your behavior yesterday” he did not apologize. Therefore, I do not recommend staying at Hotel Villa Kastania, Berlin. A place that employs someone like this, who clearly doesn't know how to treat customers - is not a good pick.

Je réserve toujours cet hôtel pour ma mère lorsqu'elle visite Berlin, il est proche de beaux magasins et cafés et dans un quartier agréable. Le personnel est serviable et a également proposé d'imprimer ses cartes d'embarquement pour les vols du lendemain. Elle ne réserve généralement pas avec le petit-déjeuner, donc je ne peux pas en parler.

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.

Although the location and price for this hotel is great, the rooms themselves were disappointing. When entering the room for our first night I was immediately concerned about the room, with some wall fittings falling off, what seemed to be a lack of smoke alarm, one small bedside lamp and a tv relatively small and far from the bed along with only one alternative chair. Despite these shortcomings the room is quite spacious and beds relatively fine, with somewhat good soundproofing on the windows to stop the noise of the busy streets. Although these negatives would have been outweighed by the positives, we also had no room cleaning our entire 6 night stay which was highly disappointing. We would be awakened by the cleaners relatively early in the morning however usually we slept through this first attempt to clean. Most hotels would assume someone is asleep and come back and clean after they have gone about their day however this did not occur for our entire trip duration. To make matters worse we had no toilet roll replacements and had to source our own. In addition, on our 5th night they did Infact enter our room, they did Not take our overflowing bin, towels from the specified pick up area, change our sheets or make our beds or clean any portion of the room as expected of them. All they did was give us toilet roll. Very disappointing considering the ideal location for the hotel and the price.(although much cheaper than anywhere else in the area so some disappointment to be expected)

L'hôtel est très confortable et très confortable. Nous avons payé la taxe touristique et une chambre-clé pour notre chambre. Nous avons payé en ligne environ 80 Euro par nuit et nous avons une chambre avec trois lits à l'arrière. La chambre était propre et simple. Un bureau avec une télévision à écran large, une salle de douche avec WC et une lave-linge. La douche était bonne, mais nous n'aimions pas les curtains. L'eau serait chaude pendant environ cinq minutes mais elle ne nous dérange pas. La nettoyage quotidien avec de nouveaux serviettes et serviettes. Le matin vous pouvez prendre le petit déjeuner mais vous devez payer pour cela. L'hôtel est situé à proximité de la Kurfurstenstrasse et de la Dame, à proximité de la métro et des bus.

L’hôtel est bien placé près du centre et d’une ligne de métro. Les chambres (toutes identiques) sont fonctionnelles et propres. Le personnel est très agréable et efficace. Le petit déjeuner propose un buffet bien garni. L’insonorisation des chambres est bonne même côté rue.

L'hôtel est très bien situé ; on peut faire à pied une grande partie des sites à visiter de la ville. Le personnel est dévoué, les chambres plus que correctes et le calme, la nuit est fort appréciable. Nec plus ultra un sauna facile d'accès et confortable. Idéal pour se relaxer après avoir parcouru la ville. L'esthétique de l'hôtel et ses oeuvres d'art exposées constituent un plus car il est toujours agréable de séjourner dans des lieux voués à l'art comme celui-ci.

Literie confortable, l'hôtel est très bien situé pour se rendre à l'aéroport avec la gare alexanderplatz et la ligne s9 en 40 minutes. Un grand mall près de l'hôtel et pleins de transports, tram et bus et trains pour se rendre dans différents coins de la ville. Hôtel situé près de la fameuse tour tv qui nous a servi de repère tout au long de notre séjour. Lr personnel est très aimable et serviable. Déjeuner un peu cher mais très bon, et dommage qu'il manque un fer à repasser dans la chambre. Sinon très bon séjour.

L'hôtel est situé à proximité de la ville de Berlin Mitte et de la ville de Berlin Mitte. Quand un membre de notre groupe a demandé une clé de secours, elle a été refusée et elle a été hâtée de la ramener à la chambre - mais comment peut-elle rentrer dans la chambre pour la ramener ??? La chambre est très confortable et très confortable.

Hotel bien placé au centre de Berlin proches de plusieurs stations de transport public. Aéroport est à 45 minutes par le train express régional ou le métro. Plusieurs monument Berlinois sont accessibles moyennant 30 minutes de marche à pieds. Les chambres sont propres, bien entretenues et spacieuses. Les règles COVID-19 sont respectées. Le petit déjeuner buffet est varié et complet avec des produits de très bonne qualité. Une salle de fitness avec spa est accessible pour les clients de l’hôtel Personnel très professionnel.