Avis : Angsana Bintan

Réponse de l'établissement: Dear Elle Ja,Thank you so much for sharing your wonderful experience at Angsana Bintan. We are thrilled to hear that you thoroughly enjoyed your stay with us and that our team made such a positive impact on your visit. Your kind words about our staff and service are deeply appreciated – we truly believe in creating authentic and supportive experiences for our guests, and it’s heartening to know that we succeeded during your stay.We’re also glad that you enjoyed the food, especially the room service and breakfast buffet! Your feedback on the portion sizes and the quality of the meals will surely be appreciated by our culinary team.It warms our hearts to know that you plan to return, and we can’t wait to welcome you back for another memorable stay. Thank you once again for your kind recommendation, and we look forward to hosting you again soon.Warm regards,Alpha EldiansyahArea General Manager

Réponse de l'établissement: Dear Mama2,Thank you for returning to Angsana Bintan and for choosing us to celebrate your husband’s milestone 40th birthday! We’re so glad to hear that we were able to surprise you with something special for the occasion – it was truly our pleasure to be a part of such a memorable celebration.We appreciate your feedback regarding the condition of some of our facilities. While we continuously strive to maintain of our resort, we understand that certain areas may require attention. Your comments are incredibly valuable, and we’ll make sure to share them with our team as we look into further enhancements for the future.We also note your feedback regarding the restaurant and dining options. Our culinary team is always working on new ideas to elevate the dining experience, and we’ll certainly take your suggestions into consideration as we continue to improve.We’re delighted that, despite these areas, you still found the resort to be a great option for families, and we truly hope to welcome you and your loved ones back for another special visit.Thank you once again for sharing your thoughts with us, and for making us a part of your family’s celebration.Warm regards,Alpha EldiansyahArea General Manager

Réponse de l'établissement: Dear Value guest,Thank you for choosing to stay with us at Angsana Bintan once again. We are absolutely delighted to hear that you had such an enjoyable time, especially with your golf outing at the nearby Laguna Bintan Golf Course!Your kind words about our team, particularly the restaurant manager, and our spa services, are truly appreciated. We are glad to know that the attentiveness and helpfulness of our staff made your experience even more special. I will certainly pass along your compliments to the team – they will be thrilled to know their efforts have made a positive impact on your stay.Regarding the issue you raised about the slippers, please accept our sincerest apologies for any misunderstanding. We understand how important transparency is, and we will be sure to improve communication with our guests regarding any additional charges. Rest assured, your feedback has been shared with our management team so we can ensure this doesn’t happen again in the future.We are also pleased to hear that your room provided the comfort and beautiful views you were hoping for. It’s wonderful to know you had a relaxing space to unwind and enjoy the surroundings.Thank you once again for sharing your experience with us. We look forward to welcoming you back to Angsana Bintan in the future, where we will continue to strive for excellence in providing memorable moments.Warm regards,Alpha EldiansyahArea General Manager

Réponse de l'établissement: Dear value guest,Thank you for choosing Angsana Bintan for your first visit to Bintan! We’re absolutely delighted to hear that you had a wonderful stay with us. Our location by the beach and close to the golf course truly makes for a special experience, and we’re so glad it was perfect for your getaway.It’s great to hear that our team’s friendliness and willingness to help made such a positive impression on you. We take great pride in providing exceptional service, and your kind words are truly appreciated.We can’t wait to welcome you back for another stay – we’re looking forward to making your next visit even more memorable.Warm Regards,Alpha EldiansyahArea General Manager

Réponse de l'établissement: Dear ParkChloe,Thank you for choosing Angsana Bintan for your golf trip! We’re thrilled to hear that you enjoyed your time here, especially the relaxing experience at our spa and the excellent BBQ buffet dinner. Our team is always committed to providing friendly and professional service, and we’re happy to know that we met your expectations.We truly appreciate your feedback regarding the condition of the room. While we are proud of the charm and comfort that our resort offers, we understand that certain areas may need attention due to its age. Please be assured that your comments will be shared with our management team as we continue to explore opportunities for enhancing the guest experience and maintaining the resort to the highest standards.We hope to welcome you back again soon, and perhaps next time, you’ll have a little more time to enjoy the many other facilities we have to offer.Thank you once again for your kind words and valuable feedback.Warm regards,Alpha EldiansyahArea General Manager