Numa I Bona Rooms & Apartments

入住無接觸，網上check in以後會發來房間號和密碼，大門也需要密碼進入。內部環境很好，但是，連續住兩晚中途沒有打掃，兩天一共衹給了一卷廁紙完全不夠用！！！！且根據質感懷疑把擦腳和擦臉的毛巾放反了！！！提供的紅茶茶包很好喝

房間舒適敞亮，餐桌、椅子，沙發、洗菜台爐具，餐具很齊全。附近有兩個大超市。對於我們願意自己做飯吃很方便。 户外很寧靜，偶遇的當地人十分友好熱情，出酒店就有公共汽車直接到波恩中央火車站。非常順暢。 另外酒店都是自助辦理。之見到衞生員。 酒店大廳很漂亮舒適。

I am a guest at the Numa Hotel. From the photo you can see the night situation of the room: an emergency light that cannot be turned off is located exactly in front of the bed. As far as I'm concerned, it's not possible for me to sleep with a spotlight in my eyes. I asked for a room change and was denied. I wonder in which hotel in the world it is not possible to turn off the lights to sleep. Unacceptable. A tragic experience

The quality of service is the worst. There are no necessary things in the room, no iron, some utensils are missing, the shower is leaking, water is pouring out, because the door in the shower is not firmly attached to the floor. The room is dirty. No wifi on the 7th floor. The safe is closed. And your guests should live in this? It's disrespectful. I don't have to wait for a major overhaul of the room, I want to move into a clean room with everything I need, and not correspond with your team for a week. I'm not interested in these response patterns. When I asked them to change the room for the normal one they always ignored it.

I thought a digital hotel sounded like a great concept but it ended up being a horribly frustrating experience. Basically, for any issues (and we had many) you can only contact employees offsite and they seem unwilling or unable to fix a single thing. Here is a quick list of issues we encountered (none of which were resolved over our 3 night stay): 1. The wifi didn't work the entire time. I was repeatedly asked to do speed tests (impossible as there was no internet) and told they were working on it but nothing changed. 2. Despite emailing in advance about storing our bags before check-in, it took multiple calls and messages, and well over an hour to even gain access to the building. 3. All four glasses in our room were filthy. We let them know; they acknowledged the message and we never received new ones. 4. The lobby bathrooms were all out of toilet paper. I reported it, and the next day there was toilet paper but still no paper towels. I reported that and was told where I could go get paper towels. I responded that I didn't personally need them (as a guest and not an employee, I did not restock the bathroom). This hotel is also over a 30 min walk to the train station and all main attractions. Highly recommend choosing a different hotel.

Ich hatte das Hotel über HRS gebucht. Da die Daten nicht automatisch übernommen werden, mussten sie von mir dann noch mal manuell an das Hotel eingegeben werden. Bei der Kreditkarte kam dann 2 Tage vor Anreise eine Mitteilung meiner Bank, dass aufgrund fehlender 2-Faktor-Authentifizierung keine Abbuchung erfolgen konnte. Ich wandte mich mit dem Problem an die Hotline, wo schnell jemand erreichbar war und eine entsprechende Lösung gefunden wurde. Das Zimmer selber war sauber und modern gestalte. Neben kostenfreiem Wasser gab es eine große Auswahl an Tee und eine Espressomaschine mit ausreichend Kapseln. Eine Glühbirne im Zimmer war defekt und der Safe war vorhanden, wurde von mir jedoch nicht genutzt, da er eine Batteriewarnung anzeigte und ich hier keine Experimente in einem Hotel ohne Personal wollte. Im Erdgeschoss war auch bis 20 Uhr am Abreisetag eine Gepäckaufbewahrung im Schließfach möglich. Da ich eine Termin in der Nähe des Hotels hatte, war die Lage für mich perfekt. An sich liegt es aber ein Stück abseits der Innenstadt.

Sehr gutes Preis Leistungs Verhältnis. Wir hatten eine Suite in der 3 Erage . Die Boxspringbetten waren sehr bequem. Alles war sehr sauber und ordentlich. Streaming Tv ist vorhanden .ordentlich Tiefgarage steht zur Verfügung. Konnen es nur empfehlen.Wir kommen gerne wieder.