Découvrez les avis réels des clients sur les hôtels.
Publiée le7 mars 2025
Invité
Belmond Monastère: Le meilleur hôtel à Cusco, en dehors de toute comparaison
Il est très bon d'avoir une bonne qualité de service pour les clients.
La beauté de cet hôtel est hors des mots. Les murs historiques classiques font des histoires du passé, tandis que la chapelle dorée éclatante ajoute un sens remarquable de grandeur.
Le personnel est chaud, professionnel et vraiment soignant. Un exemple de premier plan : quand j'ai perdu ma carte de crédit, ils l'ont trouvée et la ont rapidement retournée. Par rapport au Los Cabos Waldorf (qui je cite en raison de son prix de premier plan), le service de cet hôtel est sur un autre niveau infiniment plus personnel, plus pensé et plus intime.
J'aimerais reconnaître spécialement mon butler, mais malheureusement, j'ai oublié son nom.
En bref, je ne peux pas recommander cet hôtel assez.
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Prix par nuit à partir de :861 AUD
Publiée le21 mars 2026
Invité
This was an absolutely FANTASTIC stay experience and I recommend it to all travellers to Cusco.
The house is conveniently located in the historic centre of Cusco and you can easily access restaurants, cafes, main attractions within a few minutes of walking. The Wanchaq train station is at most a 20-minute walk on the main street of Cusco, thereby making it very safe and easy at any time of the day. Taking an Uber, it is around 20 to 30-minute drive to the Cusco Airport, costing less than PEN 20.
The main gates are locked at night for safety, though all staff will make sure that front desk service is still available 24 hours for anyone needing to exit or enter the premises. Communications is conveniently maintained through WhatsApp and made very easy.
There is some street noise in the rooms at night including music playing from nearby shops, but that seems to be more prevalent on the weekends.
The room and bathroom are well-maintained and have all the necessary amenities, including welcoming packets of coca tea. There is an electric heater in the room for nights with lower temperatures.
Breakfast is made-to-order for every item, and it feels like a private restaurant experience. Eggs cooked any way are of top quality; juices are freshly squeezed; breads are toasted warm; coffee and tea are made fresh and refilled at a moment's notice; and the fruit salads are filled with copious amount of fresh fruit.
Service is all top notch: homemade breakfast every morning, housekeeping at appropriate times, 24-hour service for late-night arrivals or early-morning departures, and answering questions for travellers - the hosts are absolutely warm and welcoming in every way possible. They also generously kept my large luggage in storage while I travelled to Machu Picchu for two days (coming back to stay again after), which made my trip very convenient.
Again, I would recommend this to all travellers to Cusco, especially considering that the value for money is amazing.
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Prix par nuit à partir de :99 AUD
Publiée le18 mai 2024
K Travels
Let me start with the positives, stylish design, exactly like the pics advertised, from entering the hotel to the resting area to the balcony to the room, all very nice.
But you need to be ready for the stairs if you not getting here by car, going out and coming back from the square, especially if you have luggage or backpack, everyone arriving here were out of breath.
The bathroom has odor coming up from the pipe, which is normal for house this old, if you are okay with it.
I was in room 201, sound proof does not exist, can hear car passing, dog barking, guests coming back from partying at night, tourists cheering & leaving hotel for trips at 3:30am, didn’t get much sleep.
Most disappointing thing was hot water, I arrived in the afternoon climbing up the stairs, was hoping to have a quick shower before heading out for dinner, stood in the bathroom waited 5mins for hot water, was told be staff hot water was out they are trying to fix, came back after drinks, still no hot water, was very late so didn’t call staff, tried to have a shower before check out at 7am, hot water was still not available after another good 5mins standing in the shower… sigh
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Prix par nuit à partir de :96 AUD
Publiée le12 déc. 2023|Chambre double (2 lits simples)
InvitéJe suis arrivé à l'hôtel et j'ai découvert que la baignoire n'avait pas de bouchon, alors je leur ai demandé de fournir un bouchon, mais on m'a donné un jour plus tard et aucun lavage à la main n'est fourni. Pas de savon fourni lors de mon dernier jour.
De plus, le personnel de l'hôtel m'a demandé de payer 55 $ supplémentaires. 00 car ils ne semblent pas avoir de trace de mon arrivée au Pérou et je suis venu illégalement au Pérou. Je dois en discuter et finalement ils ont trouvé les détails de mon arrivée.
Le petit déjeuner est fantastique et la propreté est bonne également. Mis à part des problèmes mineurs, c'est bien. proche de toutes les commodités.
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Prix par nuit à partir de :68 AUD
Publiée le25 mai 2024
InvitéHad two separate bookings with the hotel as I was going to Machu Picchu and staying overnight there. During my first day at this hotel in my first reservation, I was asked to pay for this second booking together. No receipt given but was assured that there will not be any misunderstanding. Was told to pack and leave my things at the reception and check out and re-check in. So not sure why I needed to pay for the second reservation upfront in my first booking (Maybe afraid that I would cancel it as I was really tempted to). As mentioned in my previous post, the amenities are severly lacking, cause of low water supply, the pipes and toilet filling up is very loud and the water flow from the tap is like the picture at night and it was trickling and dripping one of the early mornings when I had a tour. In short, i will not stay here again.
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Prix par nuit à partir de :54 AUD
Publiée le30 juin 2025
Gomez
Hotel Santa Maria was the best hotel during my stay in Peru, which included not only Cusco, but also Lima and Aguas Calientes. The bed was comfortable, the Wifi worked well and reliably, and the serice was excellent in several ways. For example, when I requested an airport pickup at 10 pm after flying 28 straight hours, a friendly driver picked me up. Ruby was particularly helpful and very friendly and wanted the best for me as a tourist in her country. She asked follow-up questions about my experience at Machu Picchu after getting back from Machu Picchu Pueblo. It waa great Spanish practice! The men front staff were also gentlemenly willing to help. In addition to the very hospitable demeanor, the tour service also saved my trip. I booked a separate city tour with a different company on Trip.com, but that tour never happened. However, the tour services of Santa Maria gave me exactly what I wanted from their own tour booking service managed by Edith. So, rest assured that service, too, is reliable. Be wary of online city tours done online in Cusco. No need to worry at this hotel, though. I used it also for the Rainbow Mountain excursion. With Hotel Santa Maria, I wouldn't have truly experienced Cusco, Peru! Mil gracias for helping me realize my dream trip to its fullest extent!
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Prix par nuit à partir de :73 AUD
Publiée le20 janv. 2026
KattyTraveler
К сожалению я не довольна отелем.
Первое - здесь нет отопления, ни одной батареи. На третий день пребывания я заболела из-за холода. Почитав отзывы, я поняла что можно попросить обогреватель, что я и сделала.
Второе - слышимость действительно сильная. Огромные щели в дверях номера. Слышно абсолютно всё - как люди приходят и уходят, смотрят телевизор , разговаривают и тд. Я часто просыпалась среди ночи, когда люди уезжали на экскурсии и хлопали дверью .
Третье - очень скудный завтрак! Буквально две булки на человека, немного масла, сыр и колбаса, джем и на маленьком блюдце подают скрембл , по напиткам чай, кофе и это весь завтрак .
Также у меня возникла проблема с завтраками для экскурсий. Я просила приготовить их для меня , но никто этого не сделал. У меня было две экскурсии и получается за два завтрака я просто выбросила деньги на ветер.
Четвертое - за 5 дней моего пребывания НИ РАЗУ не было уборки в номере, хотя я читала , что уборка ежедневная. На 4 день я спросила почему в моем номере не убирают и мне сказали, что я должна была отдать ключ от номера и тогда они бы убрались. Но мне конечно же о таких условиях никто не сказал :)
Ну и последнее , женщина , которая готовит завтраки , как мне показалось, не взлюбила меня из-за того что я не говорю по испански. При этом я видела что она была милой с другими гостями.
Я бы не советовала этот отель!
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Prix par nuit à partir de :42 AUD
Publiée le11 oct. 2025|Chambre simple
Jay Kay Nocturnal
L'hôtel est économique, donc les chambres sont petites avec une petite salle de bain et sans chauffage, mais l'emplacement est exceptionnel. À seulement 2 minutes à pied de la Plaza de Armas, vous trouverez de nombreux centres de massage, cafés, boutiques et pharmacies. Les rues les plus célèbres sont au bout de la rue.
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Prix par nuit à partir de :38 AUD
Publiée le11 avr. 2026
Invité
Hotel très agréable. Atmosphère dormante et délicieuses petits-déjeuners
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Prix par nuit à partir de :27 AUD