Découvrez les avis réels des clients sur les hôtels.
Publiée le24 mai 2026
Invité
Doesn’t meet Belmond expectations.
1. Food is average, the same we had in a small village, change a chef, not tasty at all.
2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible?
3. Welcome is not in Belmond style: no champagne or good chocolate.
4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking????
5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst.
6. Stuff is not well trained, communication is super artificial.
Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.
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Prix par nuit à partir de :40 077 TRY
Publiée le17 sept. 2025|Double Matrimoniale
InvitéBesides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service.
The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out).
They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.
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Prix par nuit à partir de :6 263 TRY
Publiée le29 juin 2026|Chambre supérieure jardin, avec vue sur le jardin
InvitéThe hotel is literally at the train station! Very convenient for taking train to Machu Picchu. However this is an eco lodge - 100 years old & it feels like that. There are no amenities to speak of, the onsite restaurant is very limited especially for vegetarian options.
The rooms are bare with floors & bed that creaks!! (Did I say it’s a century old?) The bathroom is very basic and more like a 2* hotel. Level of furnishings is again basic.
I paid $425 for 1 night & felt badly conned. Definitely not worth that amount.
Service- receptionist & all staff are very warm n friendly so that was really nice.
Cleanliness- very clean hotel.
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Prix par nuit à partir de :6 467 TRY
Publiée le12 mars 2025
GUEST88
This is the best hotel before or after your Machu Picchu experience! Not only they offered to pick us up at the train station (although it's very close walking distance), they also offered to send our luggages to the train station on our way out upon check out so we could enjoy Aguas Calientes activities without dragging around our luggages. Everyone working there was exceptionally kind, and answered our questions and requests very promptly. We so appreciated our lovely welcome plate left in the room, too! Breakfast (included) was amazing as well. The building is right by the river, and we enjoyed the view as well as the sound of the river flow from our room. Highly recommended! We would totally go back to this hotel and stay again next time.
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Prix par nuit à partir de :5 227 TRY
Publiée le29 juill. 2026|Deluxe Two Double Room with Garden View
KENJO OOur stay at Sumaq Machu Picchu Hotel was excellent. The hotel is new, well maintained, and is an ideal place to enjoy a comfortable rest before visiting Machu Picchu.
The service was warm and attentive from the moment we arrived. A staff member was waiting for us at the train station and assisted with our luggage both to the hotel and back to the station upon departure. Our room was comfortable, and the bed provided a much-needed good night’s sleep.
The hotel is also conveniently located within a short walk of the bus departure point for Machu Picchu. Everything was clearly explained during check-in, while the check-out process was equally smooth and well organised.
Overall, Sumaq Machu Picchu Hotel offers excellent service, comfortable accommodation, and a convenient location. We would highly recommend it to anyone seeking a relaxing stay before visiting Machu Picchu.
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Prix par nuit à partir de :31 208 TRY
Publiée le21 mars 2026
Invité
L'hôtel se trouve à quelques minutes à pied de la gare Machu Picchu et à droite du côté des chemins de fer. La meilleure chose est que c'est aussi seulement 2-minutes loin de l'arrêt de bus qui emmène les visiteurs à l'entrée de Machu Picchu, donc il est idéal pour toute excursion matinale. Durant la journée et jusqu'à environ 9 heures, il y aura des trains qui passeront toutes les fois dans un instant et peuvent se faire fort, mais sinon il n'y a pas trop de source de bruit. Comme Aguas Calientes est une petite ville, la plupart des restaurants, des marchés et des cafés sont à 10 à 15-minute à pied.
L'hôtel est propre et bien entretenu, avec une grande vue sur les montagnes environnantes.
La receptioniste Mary a été extrêmement utile par le biais des communications WhatsApp, même venu à la gare pour recueillir les invités, et a donné beaucoup d'informations sur la visite de Machu Picchu. Le petit déjeuner a permis un début précoce pour les personnes ayant des billets d'entrée de matin, et il s'agissait d'un buffet décent de divers aliments et d'œufs à commander. Ils ont également été très généreux de permettre aux clients de rester et de se reposer dans la zone de réception après le temps de départ et de garder les sacs en stock avant de prendre un train de late après-midi.
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Prix par nuit à partir de :3 649 TRY
Publiée le2 fév. 2025
不喜欢到处跑的我
Le service est très bon, la position est également bonne à distance de l'attraction. Parce que l'hôtel de l'automne nous a mis à jour un lit super super super super. Le matin suivant, nous avons également préparé le petit déjeuner selon le temps. En plus du petit-déjeuner, vous pouvez vous aider à manger des œufs. La réception explique également très patientement où et comment acheter des billets de cheval.
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Prix par nuit à partir de :3 579 TRY
Publiée le15 sept. 2025
Pranav Patil P
A Very Reliable and Well-Located Base for Machu Picchu
My stay at Hotel Pakarina was a very positive experience. It served as an excellent and comfortable base for visiting Machu Picchu.
Here’s a detailed breakdown of my stay:
· Excellent Location: The hotel is perfectly located. You are within easy walking distance of the bus station to Machu Picchu, the train station, and the central market.
Most importantly, there are ample food options and restaurants available right near the hotel, making it incredibly convenient for meals.
How to Reach from Airport
Cusco Airport to ollantaytambo train station. Taxi charges 35 USD Time: 1.5hrs
ollantaytambo train station to Machu Picchu/ aguas calientes train station: 135 USD return tickets, per person. Time: 1.45hrs
Aguas calientes train station to hotel is on walk of 500 meters.
Aguas Calientes to Machu Picchu Bus available: 24 USD return ticket. Time 20min
· Helpful and Friendly Owner: A major highlight was the owner. He was exceptionally helpful, offering great advice and guiding us on our tour plans. This local insight was invaluable and made our trip much smoother.
· Good Daily Breakfast: The included breakfast was tasty and satisfying, providing a great start to the day. It's also the time when tea and coffee are served, so you can get your caffeine fix before heading out.
· Clean and Tidy: Daily cleaning service is provided, and our room was always kept spotless. The hotel feels very well-maintained.
· Convenient Currency: As noted, USD is widely accepted in the area at the market rate, which includes settling your bill at the hotel. This makes things very easy for international travelers.
Things to Note:
· No In-Room Tea/Coffee: Be aware that there are no tea or coffee making facilities in the room. You'll need to wait for the breakfast service or pop out to one of the many nearby cafes if you want a drink outside of those hours.
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Prix par nuit à partir de :1 641 TRY
Publiée le25 nov. 2024
Invité
性價比不高,有接車服務,走路感覺有點遠,雖然小鎮不大,可以找車站附近的,走路在倆分鐘左右的更好,尤其行李多。這裏海拔低
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Prix par nuit à partir de :4 354 TRY