Aria Apartments

Will not return, Not recommend there was only one lift working causing long waits for lift service,the decor in our unit was tired and the floor was in need of attention, also the balcony sliders are in need of attention. We were over charged and not refunded correctly leaving us out of pocket. There is a building site adjacent which works from 6am to 6pm 6 days a week, the noise from machinery was intrusive and they are not yet at ground level. It would have been reasonable to flag this work on the Aria Web page.

Had a great stay at Aria Apartments in Broadbeach. What a great building - Large well furnished 2 bedroom apartment - clean, great views and awesome friendly staff so helpful. Yes there is construction across the road but I found the noise minimal and did not affect my stay in the slightest. I would have no problem booking there again and would recommend in a heart beat.

Thoroughly enjoyed our stay at Aria Broadbeach ! From moment we arrived to check out the staff could not have been more welcoming and helpful . The property has a lovely vibe and is decorated beautifully.. Our 2 bedroom apartment was stunning and immaculate in presentation . Our balcony looked over the pool area with some ocean views (as was 7 the Floor ). The pool was a warm 28 deg and spa very welcoming for travellers from southern states too ! Perfect position close to restaurants and easy walk to beach ! Would definitely stay again and highly recommend !

The apartment was very expensive for what we got. It is tired, grubby. The furniture is old and in disrepair. The blankets looked like they hadn’t been washed. The outside area needs a good gurney. The TV didn’t work properly. Minimal crockery. Very disappointing. Good location except for the loud music from the nightclub.

Very noisy construction going on next door. The manager rude and aggressive when spoken with re the noise . Air conditioning not working properly. Couldn’t have doors open due to the construction noise. Council start collecting containers and rubbish at 5am. I would imagine the construction will be ongoing for some time. Don’t stay there if you can avoid it. Shame as great size apartment for a family with a partial view of the beach and quite a good location.

Stayed here for a week of golf and it's the perfect spot. Close to pubs, bars, cafes, shops and restaurants. Walking distance to the Kurrawa Surf Club. We had a couple of 2 bedroom apartments with ocean views that were excellent. Included a couple of car spots as well. Good pool area with a spa which we took advantage of almost every afternoon and a nice little gym as well. We didn't have a lot of interaction with staff but when we did, they were excellent. The only small issue was a little noise from the street given there was some building/renovations going on but it wasn't too bad.

We stayed for 5 nights in the Aria apartment and it was amazing. The moment we walked in we were so amaze with how luxury the service apartmenr that we got. It is new refurbished the kitchen bench so beautifully laid out. It has a winter balcony too. The service apartment that we got so clean and tidy. The location not far from the beach. The only down side was the noise on Friday night through out weekend from the bar downstairs, other than that beautiful service apartment and good location.

Don’t book here, there is significant construction & demolition noise within 20 metres of the apartments across the road. Noise starts at 6am, gets worse at 8am and continued throughout the day throughout our stay. The management have made a commercial decision not to warn guests pre booking of the nearby construction to maximise bookings and maximise profit. When I asked why they were not warning people during the booking process I was told (exact quote) “We simply can’t warn people before booking for 3 years as we’d lose all those bookings”. They have chosen not to inform guests so not to lose bookings. The very fact they think people would choose not to book knowing there was such big construction opposite is exactly the reason why they should put a note somewhere advising people. I have owned resorts, am an investor in buildings like Aria, and also lived in Broadbeach so I ‘get it’ but this is a commercial decision – pure and simple. They know people will cancel – so therefore they have chosen not to tell people. Good short term business perhaps, but bad reputation building and bad long term for their letting pool and investors. I doubt they care, given some of the other earlier reviews on other subjects around pre booked packages not being honoured. I should say we were offered a room move to the other side of the building to resolve our specific issue which we declined (we’d unpacked and a short stay, etc). This was our choice and we were grateful to be offered but….. They couldn’t seem to understand that my issue was not that there was noise, it was that no warning had been given about such significant construction only metres from the apartment – and my concern for future guests, hence this review. I simply wouldn’t have booked – there are plenty of other options in Broadbeach. Whilst I tried to speak to Georgia (I assume a manager) about it unfortunately she didn’t allow me to finish a single sentence simply cutting me off every time with excuses and reasons why they couldn’t possibly tell clients because it would affect their business. It was all about how it affected ‘them’ and absolutely no thought to the guest. I spoke to Georgia for several minutes yet I don’t think I managed to finish a single sentence in that whole time. The conversation was controlling, and there was no desire to listen at all. I understand their point of view and as an investor in similar businesses I was receptive (and sympathetic) to the point of view - had I been allowed to finish a sentence and explain my point of view. Instead I was left having to voice my point of view in this channel and others. This could have been avoided had I just been listened to – not necessarily agreed with – just allowed to finish a sentence. Other negative reviews seem to indicate a similar response and manner when dealing with complaints or feedback. However, if you think clients will not book your resort because of the construction then that’s exactly

We have always enjoyed our time here at Aria appartments but this time it was in need of a update. Stained lounge and lounge chairs. No extras including toilet tissue , coffee/sugar. Location is prime with easy access to everything. This will be the last time we stay here as there is much better accommodation abundant.