Called in for food on Saturday evening, the lady at reception said for us to eat in the bar. We sat at the table for about 20 minutes waiting to be given menus and for our drink order to be taken, we ended up just going to the bar to ask for a menu, which was on a white a4 sheet of paper, for a 4* hotel. We sat for a while waiting for our order to be taken, we should have got up and left at that stage. When our food arrived we still hadn’t got our drinks we’d ordered 20 mins prior so we again had to go to the bar and ask for them, we ordered two cokes, both of which were flat! I ordered the stuffed Turkey and ham, but I was served a plate of roast beef? (Roast beef wasn’t even on the menu) I never said anything because we had waited long enough. When the food arrived it was cold, bland and poorly presented, my partner ordered the burger and it was like something out of the chip van, it was like frozen shop bought, wasn’t good. The menu was basic & didn’t have an option of sides nor dessert. The high chair they provided our 6 month old was broken, so we had to swap it. The hotel itself was absolutely freezing inside. In the ladies toilets the two bottles of dove soap had no soap in them and were filled with water, a 4* hotel lacking basic items. This hotel has went downhill badly, we know to avoid again in the future.
Traduire