Hotel & Spa S'Entrador Playa

Cela me dérange beaucoup que lorsque vous recherchez des hôtels adaptés aux animaux domestiques, cet hôtel apparaisse comme une option, puis vous écrivez en privé pour effectuer la réservation et ils vous disent que la taille maximale du chien est de 5 kg. C'est du marketing de mauvais goût en disant qu'il offre la possibilité d'un service à l'utilisateur d'accompagner son animal de compagnie et frise la discrimination en raison de son poids et non peut-être en raison de son comportement et de son éducation. Peut-être qu'un chihuahua aboie plus qu'un labrador retriever, un bouledogue français/boxeur ou n'importe quelle race moyenne/grande et presque 99 % du temps. Ils devraient réfléchir s'ils acceptent vraiment les animaux de compagnie. . . .

Above expectations It was our first time in Mallorca and we were trying to pick a nice and calm hotel close to the beach. Finally,  we were lucky with our choice. The receptionist, Helene welcomed us professionally and the check-in went fast and smooth, thank you for that, dear Helen. The room is nicely furnished and fitted for the needs of the guests.  We loved the design and the small but very important details, e.g. lights in the bathroom, an extra switch for the A.C. installed in the bed, extra clothes-drying rod on the balcony, just to name some. Regarding F&B: We booked half board. The dining area offers enough space, different options (indoor and outdoor). The service is buffet style. Regarding food: The buffet offers a lot of choice and different options. Since I am vegan/vegetarian, I'm a bit picky regarding food, but I only had 1-2 nights where I was not that happy with the options presented.  For meat lovers, as per my impression, there is a wider choice, especially at breakfast and regarding side dishes at dinner. Input: It would be nice to prepare the side dishes, e.g. spaghetti or fried rice without meat, so it would be suitable for most of the guests. The service is friendly and they give special attention for children. Facilities: The hotel has a big pool, which we did not use, but the wellness and fitness area properly met our needs. I liked that the gym is divided in 2 areas (cardio and muscle building). The staff is very friendly, they even remembered my birthday and surprised me with balloons and a voucher for the spa. Overall, we were happy with our stay there and would recommend it.

Hotel is well situated and nice. Staff is friendly. Desaponted by the food , never experienced such low quality food in a 4 stars hotel in Mallorca . I hope the management will take action as this would be the only reason why I wouldn't come back .

The hotel is nice the employees are kind. I only have two problems. The wifi connection was weak in most of the hotel. And the food in the buffet t was mediocre at best one of the worst I’ve had in a 4 star hotel especially in Mallorca.

Stayed for 8 days with family. A few things were too bad to oversee and have an enjoyable experience: 1. NO WIFI This is a must when the majority of your guests are international. Completely unacceptable 2. HORRIBLE COFFEE When not providing a kettle with tea/coffee facilities, at least clean your coffee machines or fill it with proper coffee beans to have a drinkable cup of coffee 3. HIGH FEES TO PLAY TENNIS Considering it’s summer and all 1000 of your tennis courts aren’t in use, perhaps lower the price or provide the tennis rackets complimentary? 4. NO WATER Since there’s no water in the rooms (!!!) don’t force your guests to go to the supermarkets downstairs to buy water. Looks very cheap to see everyone doing it as it’s so overpriced in the restaurants 5. NOT ENOUGH POOL BEDS Rooms with beds/terrace doesn’t have umbrellas and there’s not enough beds at the pool, so everyone wakes up at 6am to lay their towels and book it and even when the leave for lunch they leave it there (management should look into that).

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