Aw Hotel Puerta de San Antonio

C'est un super hôtel, avec un très bon service, les meilleures chambres et installations, j'adore la nourriture, elle est délicieuse, de bonne qualité, fraîche, la piscine est la meilleure, c'était la meilleure pour mes enfants et c'était la meilleure pour ma femme aussi.

Ils ne respectent pas les réservations. Personnel non formé pour le service client. Nous avons réservé 20 jours à l'avance et le jour même de notre arrivée, nous avons reconfirmé la réservation par téléphone. Et ils ne nous ont pas donné de chambre dans cet hôtel. Plus d'une heure plus tard, ils nous ont envoyés dans un autre, nous étions avec des enfants endormis et des couples mariés après un très long voyage, mais ils s'en fichent.

The pictures on the web page are completely deceiving. These pictures were probably taken before the pandemia. The personnel are very friendly and kind, but they are really working with a tight budget. Our soap ran out, and they didn't replace it, we had to go and ask for it as well as the toilet paper. No shampoo. There was no butter for the bread at breakfast, and breakfast was VERY poor. Very disappointing, those pictures don't represent the hotel right now.

If you are a traveling to Cali Colombia, STEER CLEAR from HOTEL PUERTA DE SAN ANTONIO unless you have a PRINTED reservation of some kind, the receptionists are ruthless and completely discriminatory, and will not have a problem endangering your life. We made the DIRE mistake thinking that we could approach the hotel for lodging since mind you they were not answering the phone, and we were pretty close so we decided to grab an Uber and inquire directly to see if any rooms were available. It was pretty late, around 12:30 at night.The receptionist, took one look at US and did not even ALLOW us entry into the lobby. She spoke through the miniscule crack in the sliding doors, "We are full, sorry." It's fine if they are full, but mind you, it was ALMOST 1 AM at night, and she didn't even open the Hotel doors for us so we could wait for our next tranportation, which left us completely exposed and without transportation for a full 15 MINUTES. She refused us entry to even the Lobby so that we could be SAFE while we ordered another UBER. In the middle of the night, in CALI, a city that can become very dangerous very quickly. She could definitely see that we were afraid and alone, and showed absolutely no empathy or even solution, on the contrary she seemed disgusted and annoyed at us. The sad part is, we have paid lodging there before, a total of 3 nights, it was not only extremely humiliting to not even be viewed as a human being, she treated us like we were stray animals trying to look for shelter when all we needed was a safe space to stand in a building in a lobby while our other transportation arrived. I WILL NEVER ever give my business to these people again. What a shameful way to treat people of any color, do better HOTEL PUERTA DE SAN ANTONIO. Thank God one of the public transportation routes in the area was still working, and we were able to get on it and proceeded to go to a safe place.

Los visite una sola noche, ya que se encontraba ubicado muy cerca a mi lugar de interés en la zona. Es un Hotel básico, la atención de los recepcionistas es buena, sin embargo la habitación que me fue asignada daba a la calle además de ruidosa, tenía bombillas que no funcionaban por tanto oscura, el secador no servía a pesar de estar ubicado en el baño Las fotos que publican no tienen nada que ver con respecto a la habitación que me entregaron, es algo totalmente diferente