The Bay Hotel

Our experience at this hotel went above and beyond our wildest expectations! The hotel's exquisite location grants you a balcony view of the ocean and the majestic Table Mountain as a backdrop. The level of service we received was truly exceptional, leaving us thoroughly impressed. The rooms were impeccably clean, and the range of amenities provided was more than generous. The rooms themselves strike a perfect balance between spaciousness and coziness, creating a truly inviting atmosphere. A noteworthy feature that sets this hotel apart is the complimentary mini bar, offering a variety of snacks and drinks – a rare find. What's even more remarkable is that these snacks are not only delicious but also cater to vegan and gluten-free preferences. Without a doubt, we are already making plans to return to this outstanding establishment in the future.

A better location you won't find! Right on beach road with an amazing view, parking, walking a few steps to nearby restaurants, very efficient and friendly staff, shout out to Mandilizi he was simply amazing!😊

I’ll just leave this unanswered email right here… Dear Team I wanted to write to you directly before leaving a negative review of my recent stay which was incredibly disappointing. My experience of The Bay 10-15 years ago had always been positive, having stayed there previously and celebrated occasions with friends and enjoyed the spa. This year my sister and I travelled from the UK and decided to do a stay at The Vineyard and The Bay to show my son two very different parts of Cape Town, staying only two nights at The Bay due to it being more expensive than The Vineyard - something we accepted due to it being a 5 star hotel. There are a number of issues I wanted to raise with you before leaving a review and I’ve summarized them below. check in was delayed with no reason being given for the delay. It should be noted that Fyona did apologise and offer a drink on the house to compensate. We of course would have preferred to just be seen to our room at check in time as expected The day bed was too small for my son and when this was raised we were offered another room which was appreciated, however, by this point it was 8:30pm and when we were told by Hilton that he would need 30 minutes or so to get the room ready (not sure what was required as it looked like it was ready) and that he would notify us when it was ready, we were then pretty much abandoned until it got so late that we had to find someone to remind them we were waiting for the room. By this point it was way past my son’s bedtime. On the way to the room we then discovered someone had vomited in the lift and all over the carpet near to the glass doors. The porter wheeled our luggage through the vomit. I understand the hotel has no control over the vomit being there however the clean up job did nothing to hide the smell in the corridor for the duration of our stay and I think this should have been dealt with immediately by professional cleaners. The rooms and the hotel are extremely tired. There are missing tiles in the pools, the toilet seats are not fitted properly, the toilet roll holder in room 218 is a complete mess. There is dirt around all the plugs. A 5 star hotel should be immaculate and The Bay is so far from that now and it was extremely disappointing to be met with a hotel which genuinely looked tired and messy and like it needs a complete renovation. There was even a cigarette butt on the carpet, a dirty plaster by the pool, to name a few. My sister was looking forward to a bath and the plug didn’t work so that wasn’t possible. The service around the pool was terrible. We ordered bottled water twice which never materialized. We requested mimosas and we were told there was no orange juice. On our final day, just before having to leave for our flight we ordered calamari and chips for my son. The chips arrived and the calamari didn’t. We had to request the calamari a few times and were told it had been forgotten. We forgot to empty the safe which contained our passports.

We had a great night at the Bay Hotel - I think we were upgraded to an ocean view room as the hotel wasn’t busy which was fantastic for us! Lovely rooms, with lots of comforts including water and free soft drink. Turn down service was great with water left by the bed after a few wines in the nearby restaurants! Breakfast had a great selection including hot and cold, amazing cinnamon buns and bubbles if you wanted it! If it was warmer, would have been a great place to relax by the pool but alas it wasn’t the right weather! Great place to walk to the local restaurants too, security was on the door. Staff were incredibly friendly, and the welcome massage was lovely and great value!

Intended to book The Table Bay Hotel and erroneously clicked on The Bay Hotel. It was a mistake i never regretted and so happy i made. I Loved it at this place. The room, the location, the security, the views. At least 4 different varying size pools to discover and such cool spots to lounge in. I must return !