Spiagge San Pietro, a Charming & Relaxing Resort

Where do I start, from initially making the reservation to check out, this place exceeded all expectations. I booked this place being fully aware that it was going to be a chilled and relaxing week. It was this and more. Please be aware that this resort is very isolated. You will need to drive or taxi it everywhere. It doesn't have a shop on site but they provide a shuttle for £20pp to the local town 20mins away, town has cash machine, supermarket and tourist shops and a few restaurants, shuttle leaves at 9pm and returns midnight. One night was enough, 3 hours max needed to spend there. We booked half board, morning breakfast (continental and hot), and 4 course gourmet dinner every night. All drinks and lunch had to be paid for, which can add up very quickly. Lunch selection was great. Beach and pool where a treat, very quiet, very spacious, beach beds are allocated for your entire stay, lifeguard consistently there for both beach and pool. Flag on the beach always identifying whether it was safe or not. Only downfall was that the hotel had no toilet or bar on the beach, but there was a public bar to use extremely close to the private hotel sun loungers. The pool floor was a little on the dirty side which was a little down, as the hotel general cleanliness was super. If you are looking for some piece and quiet look no further. This place is a real oasis and tranquillity that always you to unwind and recharge.

We spent the most wonderful and unique time at Spiagge di San Pietro! Everything was perfect from the moment we entered the resort: Beautiful hotel, very friendly, professional and helpful staff that took care of our every needs. The room we had booked was simple but cozy and very clean. The pool was fantastic and we loved the beach so much: crystal clear blue water, clean, quiet and private and the life guards were very attentive and friendly. Every day we got fresh beach towels and the sunbeds and umbrellas were already prepared, this made us feel pampered every moment. We booked halfboard and this was the best choice we could have made. We felt so welcome at the restaurants, in particular at Exoticus. The staff was well aware of our request for vegan meals and took excellent care to serve us the most outstanding dishes - bravo to the Chef, who created new dishes every day . The massage was professional, wonderful, very relaxing and soothing! We found a little paradise with lots of angels (staff) taking care of us. We can highly recommend this resort and for sure - we will be back as soon as possible!!! Thank you for everything.

The location did not let us down as has a beautiful beach and pool with lifeguards and nice beds. We were attracted to this resort as it had been recently renovated. However the bedrooms still felt cramped and dated particularly for its price point Breakfast had high quality produce but the setup was inefficient (buffet was not self service) resulting in the meal taking ages despite staffs’ best efforts. Unfortunately this hotel had a tendency to price gouge across all aspects (dinner, drinks, excursions) with all being ~25% higher vs local establishments and other resorts that we had frequented. This resulted in us spending more time outside the hotel which defeats the purpose of going to a resort of this calibre. I think management need to review its customer touchpoints across all fronts and identify how to enhance the experiences to make it worth the current price points

Common areas: The Wifi doesn’t work in the rooms or the public areas, which made working there impossible. The tennis courts are in a bad condition, they are uneven and parts of the ground are damaged, the nets aren't installed properly. It was clear before arrival that the tennis courts were one of our most important requirements for our holidays, the condition of the courts didn’t meet our expectations at all and made playing unenjoyable. The whole facility is in a bad shape, missing tiles, a very dirty pool, damaged windows etc. Rooms: The room was very small and had a lot of small damages throughout. It didn’t match the pictures on the hotel website, it has small holes in the door frame and cracks in the walls, missing tiles on the balcony, the bathroom door had damages from the humidity. It was very loud at night, music from the club and dogs barking, noises from the neighboring rooms, also the lights were on all night, therefore we couldn’t really sleep. Food & Service: We expected the service and the staff to be similar to other 4 star superior hotels we have stayed in, unfortunately we didn’t have great service. At dinner we felt cramped in with all the other guests. The dining room didn't feel comfortable with its plastic windows, of which one was also damaged, and the unloving decor. The food was nothing special, unsalted and unlovingly put on a plate, not up to 4* s standards. The staff started to clear out the buffet 30 minutes before the end of dinner, so we didn’t have a lot of choices at the salad and dessert bar. As the dinner times are already pretty short with 2 hours, it would have been nice to at least have this time. When we tried to order something from the menu at the bar a little later, the barkeeper just told us they don’t have what we want, although we ordered the same thing at dinner and there it wasn’t a problem. Although we told him that, he didn’t make any efforts of getting us the thing we wanted. At breakfast we tried to come a little later, so that we have a little bit more quiet. When we asked one of the waitresses for water, she just looked at her watch and pointed us to the buffet. The buffet was also half cleared out by then, everything looked really dirty at that point as well, which given the number of staff there didn’t make sense to us. Some small things that would have contributed to a better experience would have been a luggage service after check in, as the property is really big and we also had to carry our luggage up the stairs to our room, and the staff being more attentive to our needs, for example asking if we need anything at the dinner like cutlery, which we got ourselves in the end. Overall we really felt uncomfortable and there were a lot of things that added up to a point where we decided we didn’t want to stay there any longer. We never left a hotel early before, but we just don’t think what we experienced is what you advertised on the website and booking platforms and it just isn’