Firriato Hospitality Cavanera Etnea Resort & Wine Experience

Bel endroit, sommelier professionnel et compétent Roberto Raciti, plats excellents, tout est vraiment merveilleux, le seul défaut est le service, je recommanderais de revoir le personnel, j'ai dû avoir affaire à un serveur si je me souviens bien, un certain Matteo donc j'ai entendu quelqu'un a appelé, grossier, pas très attentif et sentait la fumée et l'alcool, je ne peux pas parler pour tout le monde mais je crois que dans un endroit aussi élégant et raffiné, de tels éléments ne devraient pas fonctionner, ils ruinent l'image et la beauté de cet endroit, le professionnalisme, élégance, préparation sont la base d'un service au top mais valorisent davantage le personnel !

Le complexe est situé au milieu d'un vignoble calme, dispose d'une grande piscine avec transats, d'un restaurant et d'une dégustation de vin. Le petit déjeuner est copieux et le restaurant sert une excellente cuisine. Le service est généralement sympathique, mais pas toujours. Parle souvent à haute voix pendant que vous attendez pour passer votre commande. Les chambres varient en qualité. Au-dessus de la réception, les chambres sont modernes, avec d'excellents matelas et une salle de bain spacieuse. Dans les dépendances, les chambres sont jolies, mais avec des matelas et des oreillers très durs et désagréables. Trop spartiate pour moi. Pour plus de 150 euros la nuit, je m'attendais à un meilleur lit, je me réveille maintenant chaque matin avec le sentiment de dormir sur un matelas pneumatique qui fuit. Cela doit vraiment être mieux. En haute saison, il y a beaucoup de familles avec enfants dans 1 chambre. Cela occasionne parfois des nuisances sonores pour les autres visiteurs. Dépend de l'éducation des enfants. Le complexe est très bien situé pour un voyage à Taormina et sur l'Etna et se trouve à proximité de routes bien entretenues. Conclusion : une station balnéaire décente et calme avec un bon restaurant, une déduction d'étoiles pour les lits malheureu*****t.

Un froid dimanche après-midi de décembre. C'est déjà spécial sur cette île. Les bons vins et la nourriture délicieuse en ont fait un après-midi très spécial. Le service est excellent. une équipe de personnes comme on en rencontre rarement. Nous recommandons donc à tous de visiter ce grand domaine viticole.

If you are looking for excellent wines and want to satisfy all your curiosity about the history and methods of cultivation and wine making you cannot come to a better place, Cavanera is a temple of wine. However, if you are looking for equal excellence in hospitality and you are used to 4-star standards, the real ones, go and stay elsewhere and come here simply to enjoy the tour and wine tasting managed by sommelier Roberto Raciti, host that exudes competence, professionalism, indeed science, and above all sympathy. To stay here you must first of all be lovers of the countryside and be willing to accept the inconveniences starting from the connections: the place is obviously isolated, immersed in the mountain countryside of Etna, without any service in the immediate vicinity. If you have to reach it with a rental car, avoid the classic sedan and opt for an SUV or in any case for a car with high and large wheels and good suspensions because here the authorities do not pay much attention to maintenance of the roads that they call "state or provincial" but, full of holes and depressions, are reduced - just to respect the image of the context - to country paths. Once in the structure you will be greeted by very young but very friendly and already experienced receptionists, prepared both on the services offered by the structure and on those available (activities, tours, experiences, forecasts, etc.) in the territory. Discordant note (for a structure that claims 4 stars): find three receptionists all dressed differently. Except for a girl in uniform, the two men certainly did not excel in elegance either in colors or in the general overview. Good English for everyone and indeed the mastery has allowed one of the men to venture into gallantry towards some guests who, unfortunately, on one occasion has bordered on annoying intrusiveness. The reception is the first point of contact with wine: an impressive display immediately immerses you in the world of Firriato: too bad that - if you are not already an expert in the individual labels - to understand what you are admiring you will have to wait for the arrival of Roberto (who also has his pre-established work shifts) because the receptionists do not have adequate skills. Too bad: even a simple plate with a few descriptive lines and, above all, the well-displayed price would be enough, thus avoiding the customer the embarrassment of choosing but, then, giving up a bottle of wine not within reach of his wallet .. A note also on the local: it is true that we are in the countryside but you certainly do not expect to see cobwebs on the windows and inside. Perhaps we were just unlucky, even respecting - on our part - the check-in time, we had to wait no less than 10 minutes for the delivery of the room, without being able to do anything else view outside the persistent rain. Before talking about the room, a mention of the common services: suggestive context, vineyards (obviously ... go there for that...) As far

We stayed here for two nights and wasn’t prepared for the drive from Cantania Airport . It’s quite a drive when you are not accustomed to the roads and roundabouts Nd detours . The actual road to the resort is on a narrow one lane road but the entrance has a security gate . You have to park at the lower parking lot and walk up a pathway to the reception , along the way you turn and see that you are almost at the base of Mt. Etna . It was awesome sight and steam was coming out not it’s crater . Two days earlier Mt Etna erupted and blew enough ash that the Cantania airport was closed. Check in was a breeze and a young man retrieved our luggage from our car and brought them to our room. Our room was very nice and had a view of Mt Etna . The safe didn’t work and the receptionist gave us a key to use to lock and unlock the safe . The architecture and grounds are impeccable . We had dinner our first night in their very nice restaurant up a hill a quarter mile . One wall of the restaurant was glass , giving the guests awesome view of the valley . Excellent service except unfortunately no one spoke English . Very nice aperitivo with a wonderful Chardonnay . But they screwed up,our orders , we received someone else’s order . I think we enjoyed the view and ambience more then the food . Returning to our room at the resort we had to walk back the quarter mile , but they forgot to put the path lights on. We used our camera lights and it worked perfectly . The following morning the breakfast room was up another grade where the large pool is . The breakfast room is large with a large selection . Especially the baked goods and sweets. Nice cappuccino to . Service rather aloof. Taormina is just a short drive away and Linguaglossa is a small town close to the resort with traditional Sicilian food . Very relaxing resort … Friendly reception , helpful . Great place to spend a few days relaxing .

I booked the Cavarena. Etna looking forward to a relaxing few days in a lovely vineyard where I could enjoy an amazing view of Mount Etna, relax by the pool, enjoy lunch in a stunning vineyard and of course savour some good wines & sparkling drinks. Unfortunately, my expectations were completely shattered when we arrived to check-in.   Check-in:  room not available - far enough.  We asked if lunch was available at the resort and were told, no, it's shut.  We asked if we can get a drink - no, the bar is shut.  So it was suggested that we go to Castiglione di Sicilia, a village on the top of a hill close by, for lunch.  It was an interesting drive not for the faint hearted, only to find the restaurant was shut.   Room:  We had booked a junior suite which faced Mount Etna, but there were no windows or doors to savour the view, instead the only windows were on the other side. of the room, opening out into a postage stamp size patio surrounded by frosted glass for privacy, but overlooking the backyard.  Not a pleasant or relaxing place to sit.  What a missed opportunity to provide such a unique experience. The sink in the bathroom wasn't attached to the surface, the tap was so tight and not easy to use, and the plug was broken.  We reported this, someone looked at it in the evening & said he would get maintenance to look at it the following day - nothing happened (what a surprise). The safe in the room also didn't work and the instructions provided were for a different safe. Late Afternoon Drink:  The resort is very remote, so we decided to have dinner on-site - we wandered over to the restaurant to see if we could get an early evening drink/bottle of sparkling wine.  The veranda of the restaurant was not set up, but someone appeared from the Restaurant and we managed to get a bottle, but it certainly wasn't a relaxing place to enjoy this.    Pre-dinner Drinks & Dinner:  You can't get any pre-dinner drinks anywhere!  The Restaurant couldn't even serve us a Gin & Tonic.   We were shown to our table in a very large dining room to find ourselves in the middle of a number of tables having the tasting menu with a very loud sommelier talking about the wines so we couldn't even hear ourselves think or talk to each other.  Got up & moved to another table the far side of the dining room which then meant the level of service was reduced still further.  A la carte menu is very restrictive and uninspiring.  After that experience we decided we wouldn't eat there again & would have to find somewhere to eat.  no-one even bothered to ask how our meal was, my pasta dish was horrible. Breakfast:  Served from 7:30 in the area next to the swimming pool, but you have to eat inside a glass room that's very hot and can't sit by the pool & enjoy the fresh air.  No glass/china allowed & policed intensely by the waiting staff.  But get plastic so you can sit outside in the fresh year overlooking the vineyard.  Breakfast was freshly made pastries & bread - if you want cook