Elsalvador Beach Resort

So, this is our 2nd time in this hotel and the front desk officer MS KRIS is just way too rude and is really incompetent at customer service, i’ve been in customer service for way so long, and she doesn’t even know how to deal with simple matters. Also the grooming isn’t very pleasant at all. She may try to do a refresher training on CUSTOMER SERVICE. The hotel itself is NOT PET FRIENDLY , the last time they allow us to bring our baby pup but this time KRIS approached us with a very unfriendly manner. Take note they will only treat you well if you stay in a deluxe room cause we did stay in deluxe the last time my sister was here and they also overcharged us that time which made my sister so mad😂(the agent that time was also this girl named KRIS) so you might as well beware of her🤦♀️ she’s the worst. On the other hand, the staffs at the dining area are all great and helpful as well as the staff named FATIMA from front desk.

Very beautiful resort with a very tropical feel, and ocean view. Great for my partner and I, we thank you.

Too many kids . It was noisy with that many. Breakfast was very poor . There was no selection of options. Food was terrible.

Bed sheet had multiple stains and cover had bad smell. The staff seemed very unhappy to be there and not very welcoming.

I use the restaurant often, because there are so few places to eat in this area. But it is never a good experience. The venue is very good, but the food and service is abysmal. It is not possible to speak with the manager in the evenings because the manager is not available and it’s a waste of time speaking to any member of staff. The food is invariably cold even though it has been reheated. Visiting as a family of three, we often eat separately as the meals are not prepared together. Also, sometimes the soft drinks do not arrive, but they are always on the bill. Not the worst, but certainly not the best

So, I really hope the owner of this resort most importantly the Coco Restaurant will be able to read this. My family decided to spend our Good Friday in this resort as we have been a regular as well. For the breakfast, this waitress Ayen was so rude and told me that I should not cross the stairs since I’m freakin wet! I should get my food from the outside so I won’t be drippin their super, squeaky clean floor. FYI this is restaurant is in a resort, of course,you can’t expect your guests to be in coat or evening gown. I was just speechless on how she approached me, when in fact in other resorts, waiters would even welcome their guests with towels if they don’t want their floor to get wet, or just say it in a nice way. This AYEN is so rude that it makes me feel so degraded, maka menus kaau sya, the other waitress even approached me, I told her how can I get food from the outside when the plates are inside? The other waitress kindly said ‘mam you’re not dripping wet, you can come in’ Our vacation was supposedly good, we usually have a good time here at El Salvador, and this waitress Ayen just ruined our mood. FYI, you can check or observe other restaurants in resorts like Dusit Thani and Jpark, pls observe their properly trained waiters, they have the best customer service, no wonder, they are world class. I really felt the difference. So, next time I won’t settle for less. I mind you guys, even if the food is not delicious but the service is excellent, customers will always remember that and it keeps them coming. But for Today, this incident, it will really remain and I’ll share my experience to everyone!

So many errors with this hotel. First: The name is a sham! There is no beach at all connected to the hotel. To be honest there are no beaches nearby at all. They do have a maybe 50 meter connection to the sea squeezed in between two big concrete walls, but that should be more considered as a torned down harbour with a rocky coastline if anything. Often with lot of garbage floating close to shore. Secondly: The hotel tries to make money out of external events hiring their grounds, which happens to be all of the common areas left outside your own room like the pool area. We stayed there for eight nights (15-23/5 2022) and from 8am to 11pm there were about two to four events every day making noice and playing loud music constantly. Often at the same time. In a very limited area there could be a private birthday party playing live music, a private student celebration with a DJ and by "the beach" a private fitness event playing loud bass music - all at the same time. So to try to relax was impossible. When that stopped around 11pm it was almost a relief just to hear the constant noice from the heavily trafficked road right outside the reception. Talk about reception, the third problem: Their wifi sucks big time! We were there working and it was impossible to do our jobs properly using the room wifi that was crashing most of the time. I know that the Philippines are not Europe, but since the wifi in the reception was always working, it depends more on poor equipment than the bandwidth. Maybe they could use some of the event money they earn and put in new equipment? Lastly: The service in the restaurant is terrible. To get food under an hour even if it is almost empty is impossible. And to get everyone served at the table at the same time never happened. But that seems to be a general Philippino thing. The room cleaning has also more to wish for. It is hard sometimes too se if they even has done anything more than just make the bed. But at least they filled up the toothbrushes. I think I had four untouched at the end... If they would put that efficacy in all they did, it would not make up for the constant sound pollution and the false name, but at least skip some irritation. With all this said, if you like to live in the middle of an amusement park - this is the place!