Mayfair House

酒店的位置非常好，房間寬敞，設備齊全，酒店的服務也非常人性

Another excellent month spent at Mayfair House. Darine and Joseph on the front desk looked after every need and all the staff were very nice and everything was just right. We are returning again for a month in March 2024.

It was a excellent choice to stay in Mayfair House Apartments and I do not regret that decision. The staff were very friendly, welcoming and helpful. I had one bedroom deluxe apartment and it was quite big especially in the middle of London. It was fully equipped with everything starting from washing machine, kitchen amenities, etc. The room was very clean and cleaning service was available everyday except Sunday. The location was perfect as it is in Mayfair where almost everything was at a walking distance. I highly recommend Mayfair House for families coming to London.

We will definitely stay here again. Really comfortable and clean. Our unit had everything we needed. Bed was super large and super comfortable. We needed a light changed and the manager, Salmon, did it himself and very promptly. Walid and all staff were friendly and helpful. Great stay. Location is great too.

First, let me say, the Mayfair house delivered as promised. The staff is really nice and helpful, the apartments are very well appointed , beds are super comfy and the location can’t be beat! The only small critique would be the bathrooms. While they are very modern and a new condition the bathtubs are a little wire as they are very tall and narrow (yes you heard me ) and very hard (and a bit scared) to get in and out of. Don’t know why they designed like that - we had 4 bathrooms in the 3 bedroom. One had a shower and I open for that one every time. Heated towel rack is a nice touch. Kitchen is small but has everything you might need. If you are planning on doing some real cooking, this is not the place, it is more like an efficiency, but very well appointment with new appliances. The location is in Shepards market in Mayfair which has a couple of great eateries and a small grocery across the street. Metro stations really close and you are no more than a 20 minute walk to any of the great neighborhoods surrounding London. It was perfect for me and my family and would highly recommend it.

We had a very good stay for a month. Special praise for Sumanth and Darine at reception. They went out of their way to help and were both very helpful and do the hotel much credit. Also, the house keeping team were great.

We were a group of four 70 year old women who like an apartment for shared hang out space, not as a money-saver. But Mayfair House provides both: very reasonable prices and comfortable space. The staff was terrific. Anything we needed was provided was quickly provided with a big smile. The front desk guys (always a guy) were delightful, it was always fun to check out our day with them. The small lobby had an amazing fish tank—the best private one I’ve ever seen. I couldn’t get to sleep one night and went downstairs and watched the fish which we’re better than any sleeping pill. We loved staying here.

Sorry that I will write a bit long. My heart is full of words and complains.. so I have stayed here in may with friend,i liked it there was no problem,this time i booked it again with my mum. I wish I wouldn't. We both are ill at the moment.. so heating wasn't working at all,i called them for 4 times to say that heating is not working,imagine they brought the temp to 28 in ac,and brought us extra heater(which is not healthy at all),okay flat warmed up we were even turning it off for a while. Then in bathroom towel heater on the wall wasn't working, my mum went had a shower after literally 5 mins it went cold. I cold reception again,they called again useless "maintanence" guy(he was not clearly). They came after 15 mins,and water was warm at that time,and he was holding his hand under running water,looking at me and smiling ironically that water is hot! Like what are u talking about. He made me look like psycho,as if I am exaggerating things. Then i told him yeah but my mum says after 5-6 mins it turns colder,do you know what did he say me? I am waiting outside of your door,go have a shower let me know when it gets colder! And then he started telling me you have been calling us 16 times today,and reported about the heating,and now it is water? I said yes,because it was cold,and reception brought me extra heater because they all knew it it was cold. Temp was showing in the flat 16 degree,and it started snowing in london next day so please do imagine. And then maintenance guy started telling me that towel heater is not meant to heat,it is meant to hang towels there,so it shouldn't be hot! And guess what I went and had shower,i couldn't wash my shampoo out of my hair,and my skin was itchy next day, it went cold after 5 mins, cold bathroom,have been waiting another 15 mins so it went a bit warmer but not really hot, it was disaster. And today, we both are ill,coughing with fever. And I am a travel agency owner,i have been at most luxury hotels and med class hotels around the world. Like you can't really lie about hotels to the agent. And I told him,listen if you think that I want to get another room or upgrade for free, I don't,i have paid it,it is snowing outside, I demand hot water and heating, it is basic. I said him you can even check in may i have stayed at 405, we never complained about anything, and he said,we have checked it,we have opened your history here,we have done all of them,I don't really understand since when maintenance people go and check confidential customer profile? And once he was in the flat,and I was on the phone to reception,and he was shouting at me,hello I am talking to you! And I was like I am on the phone,he said yeah I am talking to you!!! And next day they came,they said that we have another room which can give you or we can repair everything on monday in your flat, we had 4 luggages we didn't want to move every day. So we said it is fine we have heating,and we will wait for water. And guess what on monday there was a h

I didn't know what to expect. But Mayfair House and particularly the kind and generous team exceeded my expectations. I usually stay in more expensive hotels during my many visits to London. No more. Mayfair House will be the choice from now on. Great accommodation, location, staff, and service.