Avis : Hangzhou Bay Universal Hotel

Réponse de l'établissement: Dear Guest,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Regarding the cleanliness of the dining area, we have addressed the issue with our housekeeping team to ensure higher standards are maintained. As for the unavailability of the omelet due to insufficient ingredients, we are reviewing our inventory management to prevent such shortages in the future. Additionally, we are investigating the issue with the black mold and will take immediate action to resolve it.We value your input and hope to have the opportunity to serve you better in the future.

Réponse de l'établissement: 貴賓您好，看到您的反饋我們特別的感動，“人性品質，真摯關愛”一直是我們的服務理念。為每一位來環球的賓客提供滿意+驚喜的服務，一直是我們前行的目標。同樣也很感謝您對我們環球的支持和信賴，未來我們也會一直努力，做到更好。衷心期待您的再次光臨和體驗，環球酒店，享您所享！

Réponse de l'établissement: 【大堂精美茶飲】【早午連餐】【天邑酒廊下午茶】感謝您對我們的高度認可！用温暖服務換您五分滿意，希望我們房間內的各類智能設施能讓您滿意，您的滿意為我們提供了源源不斷的動力，期待您的再次光臨！

Réponse de l'établissement: Thank you for your feedback. We sincerely apologize for the smoking issue and the discomfort with the bed and pillows. We will make immediate improvements. We will also consider enhancements to the closet.We are glad you enjoyed the nearby restaurants and shops. We hope to provide you with a better experience next time.

Réponse de l'établissement: 尊敬的貴賓，感謝您的評價，我們會與時俱進將不斷會以嶄新的面貌展示在新老賓客的面前，再次感謝您的評價！酒店全體員工真誠感謝您的入住和認可，祝您工作順利、萬事如意！

Réponse de l'établissement: Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and look forward to welcoming you back soon.

Réponse de l'établissement: 尊敬的貴賓，真誠地感謝您入住慈溪杭州灣環球酒店並在百忙之中對我們的服務做出點評。非常抱歉沒有達到您期待的體驗效果，對此我們表示抱歉。 針對您所提到的問題，我們將第一時間核實整改！我們會立即針對問題採取改進措施，努力改進。再次感謝您的寶貴意見，並衷心期待您再次光臨杭州灣環球酒店！

Réponse de l'établissement: Thank you for taking the time to share your feedback with us. We are sorry to hear that you did not find our front desk lady to be the most polite. Please understand that we strive to provide excellent customer service to all our guests, and this feedback is important for us to improve. We will address this matter with the team and ensure that we provide a more welcoming and polite experience in the future. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back and show you the level of service we strive for.

Réponse de l'établissement: 非常感謝您對我們酒店的積極評價，很高興聽到您的住宿體驗整體很好！關於房間大小的問題，我們理解每位客人的需求和偏好不同，未來我們會考慮在房間佈局和設計上進一步優化，以更好地滿足不同客人的期待。您的反饋對我們非常重要，我們將不斷努力提升服務質量，希望能再次為您提供更加滿意的住宿體驗。期待您的下次光臨！

Réponse de l'établissement: Thank you so much for your wonderful feedback on our location and rooms! It's fantastic to hear 'Great location and rooms' – we're truly honored and delighted. Your satisfaction means the world to us, and we look forward to welcoming you back soon! 😊"

Réponse de l'établissement: 尊敬的賓客！感謝您入住慈溪杭州灣環球酒店並給予滿分評價，您的支持和鼓勵就是我們前進的動力，我們會本着積極向上的態度更好的為客人提供更温馨甜美的住宿體驗

Réponse de l'établissement: Thank you for sharing your feedback. We appreciate your comments and are glad to hear that your stay was satisfactory. We continuously strive to improve our services, so your insights are valuable to us. If you have any specific suggestions or concerns, please feel free to share them with us directly. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

Réponse de l'établissement: 【特色自助早餐】【早午連餐】【大堂精美茶飲】深受五湖四海賓客的喜愛，好的早餐喚醒您精神煥發的一天，希望我們的温暖能一直伴隨着您。我們也會繼續努力為您帶來更好更優質的服務和產品，有空記得常回來看看哦~環球一直都在！

Réponse de l'établissement: 尊敬的賓客，感謝您下榻“杭州灣環球酒店”，並對我們做出點評，我們感到十分榮幸，酒店一直以“讓顧客滿意”為我們的服務理念，我們一直在為賓客提供極致的入住體驗；酒店地理位置優越，交通便利，北有上林坊步行街，南鄰３２９國道出行十分方便；酒店大堂環境優美，室外星空吧更是美麗迷人，讓人駐足流漣，酒店對產品及洗護用品要求嚴格，全面採用法國品牌”歐舒丹”品牌及意大利慕斯品牌床墊，為了提供更好的睡眠質量我們引進十餘種枕頭菜單供客人選用；感謝您對我們的選擇和推薦，期待着您的下次入住！