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27 février 2023
Booked a 2-night stay via ***********. Between the two of them, they messed up the booking so only had it down for one person not two, so the hotel decided to change the room and downgrade it then had the audacity to charge an extra 50% on what we had already paid. Due to it being half-term and nothing else available plus being there for a wedding, we had no choice but to just do it or miss the wedding. All the more strange given my friends had booked an identical room to the one we were dumped in yet paid considerably less. Looking back on it, feels like I was mugged. The hotel itself was clean and is in a great location but is incredibly old and outdated. Bed was uncomfortable, the carpet had holes in it, the wallpaper was ripped in places, the toilet took 30+ minutes to refill and the shower made a noise like a jet aircraft was taking off in the corridor (water pressure was dreadful). Plus, I've not seen a sink in the bedroom rather than the bathroom since the 70s. Overall, a pretty dismal experience to say the least and somewhere I will ensure I inform people to avoid.
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