I am a Travel Agent and I booked this Villa for my clients through ******* for Travel Agents. There was no communication at all up until today and my clients leave tomorrow from Canada to Liberia. I had to cancel it and scramble to find them something else at the last minute. I emailed them, tried to call, tried calling on whatsapp as well, went directly through the contact form on their website and even VRBO as well. Nothing. We got no address, there is no front desk here so needed instructions to enter, and ******* noted that there is a cancellation fee which I will be fighting if my clients get charged. It feels very scammy and I hope no one else gets stuck in the same situation.
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