Smarty Cologne Dom Hotel - Boardinghouse - Kontaktloser Self Check-IN

Aucun service/installation L'hôtel n'a qu'une étoile, il n'y a pas d'ascenseur et la chambre réservée est erronée. Ctrip l'a marqué comme 3 étoiles et a trompé les clients. Je suis parti dès mon arrivée et je n'ai pas pu rester du tout. J'ai dû séjourner dans d'autres hôtels. Le Marriott où j'ai séjourné cette nuit-là était moins cher que cet hôtel. Il coûtait plus de 3 000 en ligne. Demander un rembour*****t à Ctrip Pour l'instant, Ctrip n'a pas répondu, il a seulement indiqué qu'il communiquait avec l'hôtel. Réservez un hôtel à bas prix, trompez les clients et vendez l'hôtel avec une note d'une étoile mais une note de trois étoiles. L'homme d'affaires sans scrupules vous bloquera à vie ! Jetez un œil à cette porte par vous-mêmes : est-ce que cela s'appelle un hôtel Samsung ? ? ? ?

Emplacement parfait. Grande chambre élégante avec de superbes équipements. J'adorerais revenir

Super génial, super sympa, on se sent à l'aise et à l'aise. Ce fut une expérience formidable pour moi

The room was good,and the noise outside died down in early night and tehb location is good, near to the station. Hoever, to get into the hotel you have to type in your booking details outside the door and then present your credit card.... I got no further. Just couldn't work out how to continue. Luckily a young man came out from the hotel (night porter?) and helped me. Finally I got a ieace of paper with a code. With this I had to walk to another door and type the code into the lock there (and then to my room). Luckily the young man (an angel!) came and helped me with boths locks AND carried my bag three stairs up! I had actually planned to go out for dinner, but guessed that I would never make it into my room again! The wifi worked so and so.

We were due to fly out the following day so wanted a place close to the main station. Smarty Dom was perfect location (2 minute) walk to the station and cathedral. The check in was all straight forward we were issued with the door and room door code via the automated check in terminal. The room was all very clean and well equipped. It was compact in size but had a small balcony and room fan. For the cost of £46GBP (€50) was great value for a city centre hotel.

Their automatic check in did not work. I could not enter. They Never came for help and also didn’t reimburse me. They are dishonest pretending that someone came for help: no one came and their hotline kept breaking up as well. Everyone can have a problem but to lie about it and to still take the money? Avoid this place !

We arrived and the lady at the desk helped us awesomely and we then proceeded to our room with a huge openable window! Great for when it’s 30+ Celsius 🫠 Other than that the hotel smelled great. However the elevator didn’t work due to heat.

We advised that we would arrive late on Thursday (after 11 at night) because our flight from Spain was a night flight. We had been told that there was no problem. Well, when we arrived at the hotel, a little before midnight, we started trying to check-in at the automatic machine (because the hotel does not have a reception). We tried more than 20 times but the machine kept telling us that our last name and our confirmation number were wrong and that we should call a contact phone number to find a solution. We called the number three times and in no case they were responsible. They told us that they couldn't do anything. Our reservation was fully paid. Still, we had to wander around Cologne looking for a new hotel. On the phone they told us to go at 9 in the morning that there would be someone at the reception to help us. There was no one until one of the cleaners came out to tell us that we should go to another hotel from where they managed the reception. We went and they told us that since we arrived a little late they made a mistake and marked NO SHOW on our reservation and they have also reserved the room for someone else, so we have been left out, now having to pay for a new room in another hotel far from the center for our the rest stay. Our reservation has been paid for since April, but they also tell us that we must process the refund from Booking. I have never seen such bad customer service. This hotel is a rip off and a failure. You can not trust it.

We stayed one night, everything went fine, room looked OK and clean. Until we saw a mouse in our room in the morning, very very disgusting… would not recommend to anyone. Location is good but it is not worth seeing a mouse in the room we slept in the whole night