PROS: + The front desk staff is very helpful and friendly! Whenever we had a problem, they found a solution for it. + Location is good, not too far from the city center and the main train station (which is where the Kölner Dom is). + High-quality amenities. The bed + pillows were comfortable, the towels were proper towels, and the hairdryer was an actual made-in-Italy hairdryer. + Decent water pressure and temperature. CONS: - The TV didn't work. When I turned it on, it shut down with a crackle, so we just left it off for the duration of our stay. - There is one central elevator for everything, even cleaning staff, so it might take a while to get to your floor. After checking in, we waited over ten minutes for the elevator to arrive because it stopped for quite a while on every floor. This was especially discouraging after a long journey.
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