Évaluations de Premier Inn Koln City Sud

Trop propre

C'était un hôtel très propre. Notre chambre, notre lit, les oreillers sont impeccables. Le personnel est sympathique et serviable. L'emplacement est un peu éloigné du centre mais à 10 minutes à pied. Nous n'avons pas voyagé partout. Je vous conseille.

Good hôtel. Quality service and good breakfast. Thank you

Very clean, modern hotel. Nice view from the window, especially when being on the 16th floor! It's around 20 mins walk from the center- except that, everything was perfect.

房間稍小，但設施完備，乾淨衞生，周邊有街道、超市和餐飲店，生活很便利，交通非常方便，服務態度很好，好評！

凌晨到的酒店 服務態度一開始很奇怪 後面就還好 地理位置還行 離地鐵站也不是非常近 要走個大概十分鐘左右吧 能接受

Konum iyi. Çalışanlar iyi. Girişteki ödememizi görselerdi dağa iyi olurdu. Resepsiyon ödediğim parayı bulamadı. Sonra şükürler olsun ki buldu.

賓館同名有三處，體驗比較一般

酒店地理位置不錯，周邊比較方便

整體都非常不錯

十分滿意的體驗

我覺得還不錯

45 minute queue to check in! After a long and difficult day of travel this was the last thing we needed. Self check-in machines need to be available. Staff shortages and inefficient check in process were to blame. The bed was too firm and uncomfortable that I ended up with a bad back.

We are currently staying in this hotel until Friday and have encountered two very rude and unhelpful staff members which I will not name on a public forum however I have emailed Premier Inn directly with their details. We selected this hotel as it advertises parking although it does say 'limited' at €22 per day. When we arrived yesterday morning, we were able to find a space. Upon leaving yesterday afternoon, we were informed by a team member that if we left, we would be unlikely to find a space on our return that evening. We had already paid for the day rate so asked if we could possibly reserve the space we had paid for. We were informed this was not possible, and no alternative was given except to be told to not move our vehicle. The staff member was fairly abrupt and seemed unconcerned with trying to help us find a solution. It was only when we asked to speak to a manager that he provided us with details of other car parks. I am unsure as to why this was not given in the first place. When we returned to the hotel that evening at approximately 22:30, the car park was full, so we parked in another local car park which was a short walk away. We asked a different staff member if the hotel was still serving food and was told they were not. However, I appreciate that by this time, it was fairly late. We then asked the staff member if he knew of any good restaurants where we might be able to eat and was told to "look on the internet". We asked again and he replied "what would you do at home?" He was extremely rude, dismissive, and seemed very inconvenienced that he was having to provide what I would consider basic advice to us. He then appeared to have had enough so walked away leaving us to deal with the first staff member we had encountered earlier. We mentioned the car parking situation again and explained that it was rather confusing. The staff member said in a raised and accusatory tone, "I told you not to leave the car park!" From further research on TripAdvisor, this is quite a common issue so I am surprised that this has not been resolved. The whole exchange was unpleasant and unnecessary. Whilst I appreciate that Premier Inn is 'no frills', I would expect a basic level of service and common courtesy from the team members. We are two lone females travelling to a different city and had requested some simple advice about local eateries and were spoken to in a very condescending and dismissive manner. In fact, when we requested the name of the staff member, he seemed very reluctant to provide this and scribbled it on a business card and threw it across the desk. When I told him I was unable to read it, he barked it at me! I have stayed in many hotels and over 20 Premier Inns and can honestly say, this is the very worst service I have ever received. On a more positive note, the rooms are very comfortable and well laid out with wonderful views over the City. For this reason, I have given a 'Poor' rating instead of 'Terrible" All other members