L’établissement Jawharat Alia Apartment se situe à 4,8 km de ce lieu d’intérêt : Mosquée Masjid al-Nabawi. Il possède une connexion Wi-Fi gratuite et un parking privé gratuit.
Tous les hébergements sont pourvus de la climatisation, d’une télévision à écran plat, d’un lave-linge et d’une bouilloire. Vous trouverez une salle de bains privative avec une baignoire dans certains logements, tout comme des articles de toilette gratuits, un sèche-cheveux et des chaussons.
Vous séjournerez à respectivement 4,3 km et 5,1 km de ces lieux d’intérêt : Al Hukeer Lowna Park et Qiblatain Mosque. L'aéroport le plus proche (Aéroport international Prince Mohammad Bin Abdulaziz) est à 19 km.
« Disappointing Experience – Room Not Reserved Despite Confirmed Booking
I booked two rooms, each with a king-size bed, for two couples. Before arriving, I called the hotel and informed them that I would arrive late, around 1:00 AM or possibly a little later. The hotel staff confirmed that my booking was secure and told me there was no issue with the late arrival, so I was reassured.
However, when I finally arrived, I was told that my rooms had been given to other guests. I explained that I had a confirmed booking and had also called the hotel in advance to inform them of my late arrival. The staff then said the rooms were given away because I had not paid in advance. I was never asked to make an advance payment, nor was I informed that my booking would be cancelled without payment.
Eventually, they provided an apartment with twin rooms instead. It had only one king-size bed, while the other room had single beds, which was not what I had originally booked. Despite this downgrade/change, I was charged the same amount as my original booking.
Overall, I am not satisfied with the service or the way my reservation was handled. If the hotel could not hold the rooms without advance payment, they should have clearly informed me when I called. Giving confirmed rooms to other guests after confirming my late arrival is very disappointing and unprofessional. »