Illa Hotel

性價比極低的酒店，而且要做好被宰的準備！ 即使已經付了高價錢！！！ 酒店位置不好，加錢給taxi都不願意開到酒店門口，停在前面的一個小廣場，拖行李箱走到酒店會累死。然後每天去武器廣場都要爬坡，就這種酒店亂加錢都比武器廣場旁邊的酒店還貴了！真是大冤種，晦氣定了這家酒店。 報價一日遊團費都是外面的兩倍！誇張吧，就是沒生意逮着一個死命敲詐！ 晚上7點多開始wifi就上不去了，熱水也沒了，暖氣片就是聲音響不工作！早上10點也把wifi停了，打掃衞生的老婆婆就來敲門催着讓我們出門她要搞衞生！ 體驗很差的Cusco之旅從這家酒店開始，然後從這家酒店的工作人員看到了當地人的那些還停留在上個世紀的賺錢手段👎🏻👎🏻👎🏻

They were very kind, they stored my luggage for free, free coffee and tea, good availability, very affordable and reliable tours, and very good value for money, We left early to do tours and we had not informed us about the breakfast box but Rodrigo helped us without prior notice. The girls also helped me with the information, an unforgettable experience I would stay here again

We travel quite a bit; I hate giving bad reviews, but feel some people may find our story helpful. Illa was one of 5 hotels we book for our trip to Peru and the only one we cannot recommend. We stayed 4 nights and originally, considered another hotel closer to Plaza de Armas or another, cheaper room at Illa. Since we were arriving to Cusco after several days of long and strenuous hikes and it was our wedding anniversary trip, we decided to go with Illa and instead of the cheaper room, splurge on their most expensive suite with Jacuzzi, which was about $40/night more that the other room. Unfortunately, we did NOT get what we paid for. PROS: Staff were very nice and helpful, there was a person that stayed onsite overnight, and they packed our breakfast to go the day we left early for the Palcoyo hike. CONS: Hotel is overpriced for the type of accommodation you get; the quality is just not there. The street in front of hotel was dug up which made it difficult for taxis to get there, breakfast was the worst we had in Peru, management doesn’t take responsibility when things don’t work and becomes unresponsive. Our room did not have heating, hotel supplied 2 space heaters as requested, which was nice, but they did not heat up the large room and bathroom enough anyway. The robes in the bathroom were worn out and grey, same with towels, plus they had a logo from another hotel. Our first impression of Hotel Illa was positive. They left a bottle of wine for our anniversary in the room, which was a nice touch. Unfortunately, it went downhill from there. Since our train was delayed and we had a dinner reservation, we dropped off our bags and ran to the restaurant. We returned after 11:00 p.m. and noticed that everything in the room was quite dusty—even inside all drawers. It was late, so we just cleaned the room ourselves, so we could unpack. We tried to run the Jacuzzi and dark mold-like chunks of stuff were coming into the water (see photographs), so we could not use it the first night. It doesn’t look as bad in the pictures, because the camera captured only the bigger chunks. Next day, someone came to clean and fix the Jacuzzi and we were told it was fixed. We had the same issue on day 2. We reported the problem again and everything repeated. Third day, there was someone else at the reception desk, who did not know about the issue. The person at the reception told us to use the room next door to take a shower (???? not sure why, we had a problem with a Jacuzzi and the other room didn’t have one). We were told the receptionist would talk to the owner about a partial refund, since the jacuzzi did not work. The day of our departure, we talked to the same woman and she said again she was going to follow up with the owner. (According the the research we did on the issue, it typically happens when jacuzzi is not used for a long time. During our multiple discussions with the front desk, it became clear that the room is not used very often, which explained bot

Illa hotel is located partway up the hillside from the Plaza de Armas and maybe a 250 meter walk from the twelve edged stone. Rooms have hardwood floors, modern en suite bathrooms with tiled glass enclosed showers (with nice hot water) and medium speed free WIFI. Breakfast is served in a small dining room and is predominantly continental in style, with the addition of scrambled eggs or omelettes. Staff at the front desk are helpful and speak good English which helps when organizing taxis etc. The location is excellent - 20 minutes on foot to the old Inca fortress of Sacsayhuaman, ten minutes to a plethora of fantastic restaurants such as Yaku. An added bonus is that there is little traffic, making for more quiet nights. Would stay there again in a heart beat.

The hotel is beautiful, the staff is fantastic, and the breakfast had a great selection. It is located just 10 minutes from the Plaza de Armas. There are delicious restaurants located all along the street this hotel is located.

Very nice\comfortable hotel. Perfect for a short stay in Cusco. Great staff, rooms, comfy bed, nice showers and breakfast was 👌🏽. (There’s a hair dryer!!..bonus!) Short downhill walk to the centre of Cisco (uphill on the way back!!) highly recommend ⭐️

We stayed at this hotel at 2 different times - before and after an Inca Trail trek. The location is quiet and near the San Blas barrio (be sure to walk uphill to experience this quaint, artsy neighborhood). We experienced comfortable beds, hot water showers, pretty good wifi, and a filling complimentary breakfast. The front desk staff were very friendly, helpful and speak English. My husband had a medical issue and the staff were very helpful in helping us to find a doctor.