The Memory - Danang

Avis : The Memory - Danang

The Memory - Danang

202 Ho Nghinh, Quan Son Tra, Da Nang, VietnamVoir le détail de l'hôtel
The Memory - Danang
The Memory - DanangThe Memory - DanangThe Memory - Danang
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1 nuit

Avis des voyageurs

8.7/10
Très bien
54 évaluation
Avis vérifiés
Emplacement8.9
Commodités8.5
Service9.0
Propreté8.4
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Toutes les évaluations(54)
Évaluations positives(50)
Évaluations avec photos/ vidéo(38)
Personnel accueillant(27)
Petit déjeuner délicieux(22)
Design de qualité(9)
À proximité de la plage(6)
Trop bruyant(5)
Évaluations négatives(4)
Mei yeun
Chambre Deluxe avec balcon
Séjour au sept. 2024
En couple
3 évaluation
7.5/10
Publiée le 24 oct. 2024
L'hôtel est plutôt sympa, le pho vietnamien est délicieux et il y a des gens qui aident avec les bagages
Texte originalTraduit par google
Réponse de l'établissement: Chère Mei Yeun, Merci beaucoup pour vos aimables paroles ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre hôtel. Vos commentaires positifs ont vraiment illuminé notre journée. Nous apprécions votre soutien et espérons vous accueillir à nouveau bientôt pour une autre expérience mémorable. Bon voyage ! Cordialement, De l'équipe The Memory avec amour,
Utilisateur anonyme
Chambre Deluxe avec balcon
Séjour au août 2024
En couple
6 évaluation
8.2/10
Très bien
Publiée le 16 sept. 2024
L'emplacement est très bon, avec de nombreux sites pittoresques et boutiques de spa à proximité. La décoration est très particulière et laisse un souvenir profond. Le petit déjeuner est également très bon, vous pouvez prendre des fruits gratuits. Le seul inconvénient est que l'isolation phonique est relativement mauvaise et que les fenêtres sont intérieures.
Texte originalTraduit par google
Réponse de l'établissement: Cher client Value, Merci d'avoir pris le temps de partager votre expérience. Nous sommes ravis d'apprendre que vous avez passé un excellent moment avec nous. Votre satisfaction est un grand cadeau pour nous et cela nous motive beaucoup. Chez The Memory, nous continuons à améliorer nos services pour rendre l'expérience client toujours meilleure. Nous espérons vous accueillir à nouveau prochainement. Cordialement, De l'équipe de The Memory Hotel Boutique - Da Nang avec amour,
Invité
Dortoir (4 lits, Pour les femmes seulement, tarif de la chambre par personne)
Séjour au juill. 2024
Seul
3 évaluation
5.5/10
Publiée le 10 août 2024
J'ai vu beaucoup de bonnes critiques en ligne, alors je l'ai réservé pour une nuit, mais mon expérience réelle était très moyenne. Tout d'abord, la salle de bain ne sépare pas les zones humides et sèches, la pomme de douche fait face aux toilettes et l'angle ne peut pas être réglé, ce qui rend le bain très inconfortable. Deuxièmement, le lavabo est bas et le lavabo est très petit, ce qui rend peu pratique le brossage des dents et le lavage du visage. Troisièmement, il n'y a pas d'ascenseur et les escaliers sont très raides et fatiguants à marcher. Quatrièmement, je vis dans la couchette supérieure et les escaliers sont très exigus lorsque je monte. Cinquièmement, le petit-déjeuner très apprécié n'est que cela. Après tout, le prix de la chambre est supérieur à 80 yuans et il y a plus de choix au Vietnam.
Texte originalTraduit par google
Réponse de l'établissement: Cher client,Merci d'avoir partagé votre avis sur votre récent séjour. Nous apprécions les avis de nos clients et travaillons toujours à l'amélioration en fonction de leurs expériences. Nous regrettons sincèrement l'inconfort causé par ces problèmes pendant votre séjour. Nous continuons toujours à améliorer nos services pour rendre l'expérience client de plus en plus agréable. Nous espérons vous accueillir à nouveau prochainement. Cordialement, From The Memory Da Nang avec amour,
Invité
Chambre Deluxe avec balcon
Séjour au fév. 2025
En couple
6 évaluation
10.0/10
Exceptionnel
Publiée le 24 mars 2025
love the unique design. breakfast is very good especially the vietnamese noodles. enjoyed the bathtub in the room too.
Traduire
Réponse de l'établissement: Thank you so much for your kind feedback! 😊We're thrilled to hear you loved the unique design of the hotel. It’s great to know you enjoyed the breakfast, especially the Vietnamese noodles – they're a guest favorite! We're also glad you had a relaxing time in the bathtub.We hope to welcome you back soon for another wonderful stay! 🌟
12.emharry
Chambre Deluxe avec balcon
Séjour au janv. 2025
En couple
32 évaluation
2.0/10
Publiée le 26 fév. 2025
BED BUGS AND DISGUSTING SERVICE. I have been travelling for 7 months and this is the WORST hotel I have experienced. We got into our room at 11pm after a long day and checked underneath the mattress to see a horrendous view. It had not been cleaned in months and there were HUGE bed bugs underneath. I have attached photos and videos for proof. It was absolutely vile. We were then moved to another room (which did not have a balcony that we booked) and told that we had to check out and check back in the next morning to stay in the filthy room as ‘it would be cleaned’. Absolutely not. We were THEN told that we would have another different room for the third night. FOUR different rooms for a three night stay. They are now refusing to give us a full refund. Please bear in mind that they were happy to put new customers in that filthy room with bed bugs the day after. There is no way you can get rid of bed bugs that quick. Run a million miles away from this place!!
Traduire
Réponse de l'établissement: Dear Mr Harry Porter, Thank you for taking the time to share your feedback. We sincerely apologize for the unfortunate experience you had during your stay with us. Your satisfaction is extremely important to us, and we take your concerns very seriously.At The Memory, we place great importance on maintaining cleanliness in the rooms. To ensure quality, the bottom of the mattress is cleaned periodically every 6 months. As your stay is approaching the scheduled cleaning period, we appreciate you bringing this up so that we could address the issue. After receiving your feedback, we immediately cleaned the entireDuring the peak season for international guests, we understand that certain factors, such as bed bugs, can come into the room with guests. These bed bugs are often difficult to spot because they hide in corners and crevices that are hard for us to inspect thoroughly. However, we have already cleaned all the corners and areas of the room to minimize the likeRegarding your request for a refund for 2 nights, we have contacted Trip.com and arranged for the refund as requestAgain, we apologize for your experience and appreciate your feedback, as it helps us improve. Thank you for your understanding, and we hope to have the opportunity to make it right.Sincerely,Hanh Pham (Ms.)Sales ManagerThe Memory Da Nang
Chan
Dortoir (4 lits, Pour les femmes seulement, tarif de la chambre par personne)
Séjour au déc. 2024
Seul
23 évaluation
8.0/10
Très bien
Publiée le 20 janv. 2025
The location is very convenient close to the beach and many restaurants nearby, also the staffs are very nice and helpful
Traduire
Réponse de l'établissement: Dear Mr/Ms. CHAN/AMY YEE MEI, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay at our hotel. Your positive feedback truly brightened our day. We appreciate your support and hope to welcome you back soon for another memorable experience. Safe travels! Warm regards,From The Memory Teams with love,
Mr & Mrs
Design Triple Room
Séjour au nov. 2024
En famille
1 évaluation
10.0/10
Exceptionnel
Publiée le 29 déc. 2024
It was the best stay we had in Vietnam. The service was exceptional and very personalized. Upon checking in we were given hot face towels n a welcome drink followed with a selection of different scented soap, shampoo l, conditioner and body wash. We noticed two of our lights were not working. And it was replaced by the maintenance crew the day after. The breakfast selection was great and the all day free fruits n snack was a plus. The only issue we had was the location of our room. We book a room for 3. And it was situated in front of the road that was really noisy n we had to walk a few flights of stairs as there was no lift on our side of the rooms. Hence it is not suitable for families and elderly unless they stay on the opposite side of the hotel that mainly caters to double sharing rooms with a lift. It will be nice if the hotel could provide some ear buds as we had to buy from the pharmacy near us. The location was great, it is so near to the beach, some great eateries that serve some of the best salt coffee, fruits smoothie and banh mi....not to forget frog stew with noodles.n seafood popular among the locals.
Traduire
Invité
Dortoir (4 lits, Pour les femmes seulement, tarif de la chambre par personne)
Séjour au oct. 2024
Seul
4 évaluation
9.5/10
Extraordinaire
Publiée le 26 nov. 2024
My stay at The Memory in Da Nang was excellent. The interior of the hotel is really modern and fancy. The staff is super friendly and helpful. For me the bed was really comfortable and it was overall clean. Breakfast was included and it was very delicious. Besides, there were free fruits and cookies available. One point: It would have been nice to have another washbasin. One for two dorms was a bit small. You should also be aware that the hotel does not have an elevator and the spiral staircase can be challenging with a lot of luggage. All in all, I was very satisfied and would gladly return.
Traduire
Réponse de l'établissement: Dear Mr/Ms. HAUSLER/JULIA, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay at our hotel. Your positive feedback truly brightened our day. We appreciate your support and hope to welcome you back soon for another memorable experience. Safe travels! Warm regards,From The Memory Teams with love,
Invité
Lit dans un dortoir mixte de 4 lits
Séjour au juill. 2024
Seul
1 évaluation
3.0/10
Publiée le 17 août 2024
It's not very clean and a bit noisy. The elevator has a strong odor, making each ride quite unpleasant. However, their lemon tea is delicious.
Traduire
Réponse de l'établissement: Dear Mr/Ms…,Thank you for choosing The Memory Hotel for your vacation. The hotel would like to acknowledge all reviews and apologize for any inconvenience that affected your experience at the hotel.These comments are of great significance so that the hotel can improve in the future. The Memory Danang Hotel would like to thank you and hope to have the opportunity to welcome you back in the near future.Kind regards, From The Memory - Da Nang Team with loves,
Dewi d.Wijaya
Dortoir (4 lits, Pour les femmes seulement, tarif de la chambre par personne)
Séjour au juin 2024
Seul
17 évaluation
10.0/10
Exceptionnel
Publiée le 22 juill. 2024
Good place. The staff english were good , easy to communicate with and very helpful. The breakfast were great. The room is a bit small. Dont bring big luggage for your own convenient
Traduire
Réponse de l'établissement: Dear Mr./Ms. Dewi,Thank you for taking your precious time to share your own experience. We are delighted to hear that you had an excellent time with us. Your satisfaction is a big present to us, and that motivates us a lot. At The Memory, we always keep going to improve our services to make the guest experience better and better.We hope to welcome you again shortly.Kind regards, From The Memory Hotel Boutique - Da Nang Team with loves,
Invité
Dortoir (4 lits, Pour les femmes seulement, tarif de la chambre par personne)
Séjour au juill. 2024
Seul
4 évaluation
9.0/10
Excellent
Publiée le 3 oct. 2024
The staff are friendly and the food is unexpectedly good for a hostel
Traduire
Réponse de l'établissement: Dear Value Guest ,Thank you for taking your precious time to share your own experience. We are delighted to hear that you had an excellent time with us. Your satisfaction is a big present to us, and that motivates us a lot. At The Memory, we always keep going to improve our services to make the guest experience better and better.We hope to welcome you again shortly.Kind regards, From The Memory Hotel Boutique - Da Nang Team with loves,
Omega888
Lit dans un dortoir mixte de 4 lits
Séjour au nov. 2024
Seul
4 évaluation
10.0/10
Exceptionnel
Publiée le 3 janv. 2025
One of the best places for solo travelers looking for a good place to stay and work as well as meet other travelers while in Da Nang
Traduire
Utilisateur anonyme
Lit dans un dortoir mixte de 4 lits
Séjour au avr. 2024
Seul
12 évaluation
10.0/10
Exceptionnel
Publiée le 23 mai 2024
Excellent service, clean, ac is cool. Restos and coffee shops just outside, 5 min walk to the beach and the noodle soup breakfast is amazing.
Traduire
Réponse de l'établissement: Dear Value Guest ,Thank you for taking your precious time to share your own experience. We are delighted to hear that you had an excellent time with us. Your satisfaction is a big present to us, and that motivates us a lot. At The Memory, we always keep going to improve our services to make the guest experience better and better.We hope to welcome you again shortly.Kind regards, From The Memory Hotel Boutique - Da Nang Team with loves,
Ange87
Deluxe Avec Fenêtre
Séjour au avr. 2024
En couple
3 évaluation
10.0/10
Exceptionnel
Publiée le 22 mai 2024
Lovely place to stay for a night or two. We were in 501, and the bed was comfortable and the bathroom was great. Would recommend for a couple! The breakfast was delicious and the service very friendly :)
Traduire
Réponse de l'établissement: Dear Value Guest ,Thank you for taking your precious time to share your own experience. We are delighted to hear that you had an excellent time with us. Your satisfaction is a big present to us, and that motivates us a lot. At The Memory, we always keep going to improve our services to make the guest experience better and better.We hope to welcome you again shortly.Kind regards, From The Memory Hotel Boutique - Da Nang Team with loves,
Dmitrii P
Lit dans un dortoir mixte de 4 lits
Séjour au mars 2024
Seul
8 évaluation
9.0/10
Excellent
Publiée le 11 mai 2024
Nice hostel, have spend almost a week there total travelling solo. The building is very stylish, staff is really friendly and helpful, to be honest it's even a bit too much, you feel like you are in some higher-class hotel or something hehe. Breakfasts are top-notch. Location is really good, have places to walk around nearby. But rooms.. are fine. Bunks have covers so you have some privacy, but firstly there are basically no shelves near the bed, so you basically have to put your clothes and stuff between bed and the wall. Then lockers - they are there, but for some reason, 2 of 4 beds have lockers which are NOTICEABLY smaller than others, so my backpack which has 55x35x25 dimensions had to be somewhat folded to put it in, really small. And then locks - man, they are opened by the key-card, but SO OFTEN it just didn't work, I had several times when I just put it there - it beeps - and nothing happens and I have to put it again like 6 times in the row for it to open. Getting old pretty fast... And also if you open it to bluntly - it will start signalling non-stop quite loudly, was really obnoxious. So lockers have to be fixed/changed + add shelves. That's it mostly it.
Traduire
Réponse de l'établissement: Dear Value Guest ,Thank you for taking your precious time to share your own experience. We are delighted to hear that you had an excellent time with us. Your satisfaction is a big present to us, and that motivates us a lot. At The Memory, we always keep going to improve our services to make the guest experience better and better.We hope to welcome you again shortly.Kind regards, From The Memory Hotel Boutique - Da Nang Team with loves,