Avis : Hotel Nikko Dalian

Réponse de l'établissement: Dear guest, we are very sorry to have brought you a bad experience. We are well aware that your feedback is crucial for our improvement. We will take each of your suggestions seriously and strive to improve the quality of our service. To provide guests with a better stay experience, our hotel has invested a large amount of money to replace two passenger elevators. The new elevators will be put into use soon. Thank you for your patience and understanding. We will correct the problem as soon as possible and provide you with better service. Wish you a happy life! Looking forward to your next visit!

Réponse de l'établissement: Dear guest, We sincerely apologize for the negative experience you had during your stay. We take your feedback extremely seriously, as your satisfaction is our top priority, and we deeply regret falling short of your expectations.Regarding the Wi-Fi issue, it's unacceptable that our team failed to assist you promptly. We've since conducted a thorough inspection of our network system in all rooms to ensure immediate support for any technical problems. As for the food quality, we've already discussed with our culinary team to review and improve our menu offerings, ingredients, and preparation standards. Your comments on the shower room's water stains have also been noted, and we've enhanced our cleaning protocols to ensure all facilities are spotless. We understand your disappointment and hope you'll give us another chance to make amends. If you're willing to return, please reach out directly so we can personally arrange a more enjoyable stay. Thank you for bringing these issues to our attention, and we wish you pleasant travels ahead.

Réponse de l'établissement: 尊敬的賓客，感謝您入住大連日航飯店。感謝您對我們員工的高度評價，您的滿意是我們進步的動力。我們會繼續保持專業、誠信、高效的服務理念，期待為您提供更優質的服務與體驗。

Réponse de l'établissement: Dear guest,Thank you very much for your detailed and valuable feedback. We are glad that you appreciated our great location, spacious room, comfortable bed and excellent service. We are also pleased that our pool and onsen facilities met your expectations. We apologize for the inconvenience caused by the age of the hotel and the lift waiting time, as well as the performance of the air conditioning. We will do our best to improve these aspects in the future.We look forward to welcoming you back and providing you with an even better experience.Best regards,Hotel Nikko Dalian

Réponse de l'établissement: Dear Guest! Thank you very much for your comments about our hotel. It is our honor that you chose to stay at Hotel Nikko Dalian during your trip. We have always inherited the concept of "Always Trusted, Always Ahead" and strive to create a good environment and unforgettable experience for you. We look forward to seeing you again and wish you a happy life!

Réponse de l'établissement: 尊敬的賓客，感謝您入住大連日航飯店。您的滿意是我們進步的動力。作為城市的地標性建築，大連日航飯店地理位置優越，設施完備，房間內可欣賞到美麗的港口海景和城市景觀，距離俄羅斯風情街、中山廣場等著名景點僅有幾分鐘的行程。 5樓的康體中心配備冷熱浴池及桑拿洗浴設施，住店客人均可免費使用。期待您的再次光臨，祝生活愉快。

Réponse de l'établissement: Dear guest, Thank you very much for choosing Dalian Nikko Hotel, and thank you for your recognition of our work. We will continue to work hard and look forward to your visit again.

Réponse de l'établissement: 尊敬的客人您好！很感謝您對我們酒店的評價。您能在出遊之時選擇入住大連日航飯店是我們的榮幸，我們一直傳承“值得信賴，永遠領先“的理念，努力為您創造良好的環境及難忘的體驗。期待您的再次光臨，祝您生活愉快!

Réponse de l'établissement: 尊敬的客人您好！很感謝您對我們酒店的評價。您能在出遊之時選擇入住大連日航飯店是我們的榮幸，我們一直傳承“值得信賴，永遠領先“的理念，努力為您創造良好的環境及難忘的體驗。期待您的再次光臨，祝您生活愉快!