Stayed 13th to 14th May 2024 , 3 Rooms As everywhere it is known first experience is the best experience but my Experience in Barsana is very bad with Front Office Team, I booked with Agoda for 6 adults and 1 kid but by mistake room is booked for 3 adults 3 rooms. My brother requested them to give rooms key till agoda reverts back or else I will pay the amount they asked for 3000 rs in the morning but they denied to give me the key , issues was more we travelled for 7 hours and for with females and kids. my question is when I already paid for 3 rooms for 3 adults they would have allowed atleast 3 person if not 6 but they denied. why after paying Rs 9100 they have not given me the Key. I never been to any star hotel which ask complete payments before checkin, advance is still ok even I paid for 3 rooms and. 3 adults but this hotel asked 100% of Rs 3000 payments to give me a key for extra 3 person. it was very embarassing situation while travelling with a family almost waited for 1 hours to get the key only after Agoda replied to pay 500 person + GST to be paid for each extra person. after getting a room mosquitos not allowed to sleep in the night due to early morning checked out stayed only for 8 hours paid almost 11k for 3 rooms. Overall ambience of Hotel ,food , rooms ambience , Location , staff in Restaurent was very good.
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