Bay Lodge

The Bay Lodge is right across the road from the beach in Denham. We had a basic two bedroom one bath unit with a kitchen, tv and a/c. Parking was right in front of the room and the ocean view was nice. The Shark Bay World Heritage Discovery Center and several restaurants were only a few blocks away.

I have had the worst customer service experience possible trying to deal with this hotel. I made a booking on 02/08/2023 at 9:48pm on ***********. The next morning I realised I had made the mistake of booking for the 5th of August rather than the 5th September which I completely understand is my mistake. I phoned the hotel at 9:17am (Western Australia Time), 13 hours from the time I booked. I was told that because I booked on *********** and it was less than 48 hours till the check in date I had booked, that I could not change the dates or receive any refund and had to re-book the room. She then stated I would have been able to do these things if I had booked directly, placing the fault on ***********'s conditions. I knew this not to be true as when cancelling through *********** you can request cancelation fees to be waived, especially if you are still wanting to stop at the hotel. It also clearly stated on my booking that Bay Hostel handle the payment as shown in the pictures attached. I asked if there was anything I could do as I still wanted to stay at the hotel to which I was told "It is policy, thanks you calling" and she hung up and sent me a text with a link to their website to book another room. I tried to phone back 4 times after across 20 minutes which went to voicemail twice and picked up and immediately hung up twice. On the firth attempt, the manager picked up. Rude and aggressive was an understatement. I was told that: 1. It's their terms and conditions and I needed to deal with that, to leave him to run his business, 2. They honoured their side by keeping that room for the dates I booked (for 13 hours) so held their side of the deal 3. He was too busy to deal with my issue and complain 4. I was trying to break the terms and conditions so it's all on myself (like I said, I understand it's my mistake) and he didn't care - which he stated numerous times Throughout the call he spoke over me, didn't not even try to listen and was shouting aggressively. Just like the first woman I spoke with, hung up. All just so they could keep $140! Never have I met a hotel so unwilling to help a customer. Do not even try to deal with this hotel. Further notes: I had the same situation with Ningaloo Coral Bay Backpackers with the same terms and conditions on *********** and they were more than happy to waive the cancellation fees and rebook our stay. They even phoned back to say I had only cancelled one bed not the two I had booked. Proper customer service!

Beach front. Very clean. Easy checkin and checkout. Walking distance to IGA and cafes. Amazing shower. Quiet town. would love to stay here again. Good budget option for families. Kids had a nice time.

Very spacious with kitchen and full-size fridge, sitting area and breakfast tables & chairs for 6. Sofa for 5. Large TV but its remote control had dead batteries. 2 bedrooms, each with a double bed and single bed. Window of front bedroom could not lock! This is not secure as all units are on ground level. Large shower room but no shower gel, shampoo and conditioner. Very early check out. If check out after 9:00 am, would be charged $50.

The people who run this place are very rude and ignorant. They cancel your booking, then refuse to answer the phone, text or email so to get your room back you have to pay an extra $1500 at last minute rates. I booked it 7 months prior and they did this two weeks before our trip. Beds are terrible. The whole place very old and tired. The shower is god awful and needs attention but I doubt they will do anything. There is a chain smoker who gives you a spare towel after a week and a room full of cigarette smoke to go with it. The location was amazing but the rest was less than poor.

Firstly absolutely no contact with managers, the unit it's self is quite nice (has been renovated) but the bathroom is very ordinary, very old ,chipped tiles and mould. The towels are very thin. They replaced the roof of the units near ours, over 2 days there was constant drilling and noise. No apologies from the managers, so no rest too noisy. Because of this parking was a shambles with all cars and next doors boat covered in insulation dust, still nothing from owners. Wouldn't recommend and won't stay here again.

These people are crooks. Dirty, common thieves who will help themselves to your bank account repeatedly without giving any service at all. I did not even get to stay at this place and they deducted my bank account three times. They are rude, aggressive and argumentative. They keep the office locked and do not appear even if you ring the bell. When you arrive nobody will be there and you wont know what room you're in or even if you have one allocated. When I arrived they accused me of staying there the previous night and he said he saw my luggage in the room! I was in fact in Carnarvon several hundred kilometres away which is easy to prove. I have proof of phone calls made to them regarding my bookings and changes made to them. I have had to go to consumer affairs which has been extremely time consuming. I also had to deal with the bank which was also time consuming. The room had a dead cockroach in the middle of the floor which sums up the whole place.

Worst accommodation of our entire road trip in WA. Do not stay here. Wish I had researched more thoroughly reviews of this place before booking via *********** (who obviously filter reviews accordingly) and this property taking our money in full before we even arrived, only to find we regretted booking for 4 nights. After the first terrible nights sleep, plus finding dirty cutlery, dealing with the so called Maintenance Manager was not pleasant. The place is shabby, uncomfortable, rusty microwave, crumbling bathroom tiles. There is never anyone at reception, plus your full name and room number is on the front door for self check in, so a major breach of privacy. We left after tolerating 3 nights of rattly old bed, and terrible pillows.

Great location just cross the road to the beach, has a pool and bbq area.Rooms are old but definitely comfortable enough for the price and the rooms are nice and clean.You can walk to town in a couple of minutes and there is Iga so close