Al Najada Doha Hotel Apartments by Oaks

Very nice hotel and location High price

The overall experience was less than my expectations and lower than any hotel with same level of class. There are a lot of points need to be improved and correct, otherwise the hotel will lose it is reputation.

Just beside the Souq Waqif, this hotel has a very spacious rooms and very clean in their surroundings. All the staff are very friendly and helpful. Would love to go back and stay there again. We definitely recommend.

i want to see somebody or talk to them team. the staff in the reception was unrespect and she was answered me back Infront all guests in the reception. and the supervisors who was in the duty did not take any action

It was my home for more than two years and then I had to move out and share with a friend because they wanted to charge a fortune during the World Cup. Nice way to treat loyal customers! Before that it was a good place to stay, but I can not forgive them for that.

To be honest, last Jan 2021, we were just here (hotel) for a staycation and we loved our stay, reason why we came back for staycation this Dec 2021 but this time, we booked a furnished apartment. Upon check in, the receptionist didn’t tell me a thing, she just took our IDs and gave the room key cards. It was all smooth. Until we realized We weren’t in the actual room that we reserved weeks before. We were put into a smaller room & when we noticed that (3 hours after we checked in), we called the reception and advised them. They responded “Why did you tell this just now, all rooms are fully booked” So it’s our fault now? In the first place, why would you place us in a different/smaller room, charge us with the SAME amount as the big room and not tell us a thing that upon our check-in, our booked room isn’t available as all big rooms were occupied. We have reserved this booking weeks ago & it’s not our problem if someone extended their stay, reason why we were placed in a smaller room. We were compensated by giving us late checkout and free breakfast for 4, which we didn’t enjoy that much honestly. I don’t want to drop names but the duty manager that time was kind of unprofessional as she said “hope the breakfast will make this up” REALLY? We’re not after the breakfast. I hope this isn’t what you’ve been practicing, customers are paying & you should be fair to them. What if we didn’t notice that the room wasn’t the one we actually paid for? BE FAIR. Give what’s due to customers.

We stayed in a 2 bed apartment which was very spacious and had all the amenities required. Breakfast was great with a large variety of items and the hospitality from Mars was top class. He made my 4 year olds stay a very happy occasion. All in all I would recommend this hotel. Would definitely stay here again.