Stone Harbor

The hotel was clean, pool was great and they had a really great band playing outside the bar/restaurant (on a Friday night). We enjoyed the band after we had dinner in the restaurant. The food was average. The hotel is in a great location - within walking distance to the small downtown area for shops/restaurants.

My husband and I took advantage of the romantic getaway package mid week. We were amazed with the beautiful suite we were assigned and with the package treats included! Good bottle of wine, chocolate, salsa and $50 of resort money! It was a wonderful quiet time in Door County. The ONLY down side was our plan to have a nice dinner in the resort dining room.. it was Thursday trivia night in the bar and the doors connecting the bar to the dining room were open. It was so loud we could hardly carry on a conversation or hear our server! We asked if the doors could be closed but we’re told due to the table set up it wasn’t possible. We took our after dinner drinks to our room! Otherwise a fabulous time

We came here in September for my son's birthday, per his request. In the past we have had great experiences. When we arrived we found out the hot tub was drained and out of service for the weekend. Once in the pool, the sauna also wasn't working. This was a MAIN reason for my son wanting to come. A freezing pool didn't cut it. At night as a big group my husband and I used the pull out bed. It was the most uncomfortable bed I have ever slept on. Management needs to sleep on that bed and they will then upgrade. I strongly believe when facilities are out of order and we are paying hundreds of dollars, with a lot of planning, we need to be told that prior to arriving. We would not have stayed there and at that point nothing else was open. I wrote to management after without a response as well. Won't be back :(

Our recent stay at Stone Harbor Resort once again did not disappoint! There are many different room configurations to choose from to suit your specific wants/needs, which make it a perfect choice for a getaway. Exceptional accommodations include options for rooms with view of Sturgeon Bay Harbor, fireplace, jacuzzi tub, kitchen/dinning area, and of course comfortable beds/pillows, and most important, cleanliness throughout the resort. The pool area is spacious including the hot tub. These amenities along with their friendly staff, great food, live entertainment, and close to Door County's adventures are the reasons we keep coming back! Richard & Christy

We have stayed numerous times at this resort. We love the location and the pub...We have noticed that the rooms are in need of updates along with the carpeting in the hallways. The bartenders (Johnnie Walker and Ryan) are great but we noticed some of the younger bartenders lack the customer service that we get from Johnnie and Ryan. In some cases, they completely ignored us and kept talking to peopel they knew. We were not the only people to notice, there was a man from Minnesota that got the same treatment and he was pissed. They always hav great bands here and there food is good. Cannot wait for the Tiki Bar to be open so we can visit again. Hopefully, we see improvements when we come next time.

Beautiful waterfront hotel. Super quiet at night. Bed and pillows were comfy. Older hotel which gives it its charm. Could use a few repairs but was clean. Food was excellent and all staff I encountered were very nice. Was there 4 days.

To start with this property was in terrible condition compared to the photos etc they advertised. The carpets in hallways were sooo soiled and disgusting. And the rooms were VERY dated in decor. But the actual reason for the review is the terrible treatment and staff disregard for our questions and complaints was fully insulting. We were NEVER informed there would be a live band playing outside our room til well after 10PM, and when we asked about it we were informed that its just the way it is but they could move us to a different wing into a lesser room for the same price tho !! the music was just loud enough to be heard but not understood and was not part of my expected weekend with what we had going on event wise. Then we found out that even at this supposed high end resort they dont do room service daily, no towels replaced or a quick vacuum or anything. You are expected to go to the front desk and ask for extra towels etc we were informed when we asked. Which I guess could have been mentioned in the advertising that it was a semi-selfserve high end resort??? Totally dissapointed in quality and service at the property and I couldn't even tip the room service people as they never gave any service that would warrant it . The people that had recommended it were very embarrassed as they understood it was supposedly a nice place to stay. I would say we could give it a -1 stars as it really was a disappointment for what they advertise for us to expect at least a Budget Host quality for the high price you pay? just sad and the staff just didn't have anything to offer as a relief plan . I would NEVER tell anyone a place as bad as this would be anywhere to stay especially at the exorbitant price.

We have stayed here before, but this year was a whole different experience. Elevator and community washing machine out of order. The outdoor pool is closed and covered—are you kidding me? There is cleaning service every third day, but they will leave you enough coffee and other supplies for only 1. I would not go back.

Old man bartender who normally works at tiki bar but happened to be working inside was rude, disrespectful and cocky. Sat at bar made small talk with old man bartender to then be ignored avoided on being served drinks and when asked to his face why he was not taking our order laughed in our faces and walked away. While the rest of the bartending staff sat by and watched this all take place. How disappointing and disrespectful. Then tried to contact the establishment via Instagram on messenger to see that they viewed my message with no response. So if you liked being ignored and laughed at with no service this is the place for you. Oh and btw the bar had a total of 8 customers including us. So they were not busy inside the restaurant.