Design is A++. Location- great. Issues we encountered: 1- after paying what Mill Inn requested- 1st night deposit, we received confirmation of booking. Then within the week we were to arrive, an email from the owner saying we had been canceled and they were booked. (After we had canceled other plans for the same time) They stated we hadn’t paid our deposit. I looked on our statement and sent her the proof of payment. We were only 3-4 days from arrival. She stated she was waiting on the balance which was 1 more night. The site did not request this, nor did we get a prompt to pay in full in advance. When I looked back, it requested payment in full the day prior to arrival. We travel all the time and never encountered such a request. Ask for payment in full at booking or send a bill when due. Either works, but this? I paid in full, then prayed we could get in when we arrived. 2- upon arrival, Instructions for entry (with no one who responds in a timely manner) was incomplete at 9 pm with no answer to call for help. At least a room was reserved. We figured out the code- but the fact that we dealt with this or we had incomplete instructions were never addressed. 3- there was a crappy coffee maker inside with 2 paper cups and 2 servings of coffee waiting. We used those the first morning since we had to be out at 6.30 am. We thought they would replace the service with maid service- yes, they come in daily- but no such luck. When we arrived back to a freshly made bed and tidied bath, we thought coffee would be there too for the next morning. ( their cafe didn’t open til 8 on Sunday) I texted at 4 pm to request cups and coffee. No reply. At 7 pm I resent the text. The response follows: there was none in your room when you checked in? If that is the case, we will be open at the café first thing in the morning and I will comp you a specialty coffee. 4- a blind was broken and unable to open. Some issues very minor, but it created totally unnecessary stress. Would not recommend staying personally. Guess it depends on the kind of stay you want.
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