Évaluations de Al Habtoor Polo Resort

Réponse de l'établissement: Cher Hamad, nous regrettons d'apprendre que vous avez eu une expérience désagréable lors de votre récent séjour chez nous. Nous nous excusons pour les problèmes de propreté que vous avez rencontrés dans votre chambre à votre arrivée et pour le retard dans la prise en charge de vos bagages lors de votre départ. Vos commentaires nous sont précieux et nous prenons des mesures immédiates pour répondre à ces préoccupations avec nos équipes de ménage et de service à la clientèle afin de garantir que de tels incidents ne se reproduisent pas. Veuillez accepter nos sincères excuses pour la gêne occasionnée. Nous vous remercions de votre compréhension et espérons vous accueillir à nouveau pour un séjour plus agréable à l'avenir.

Réponse de l'établissement: Cher client,Merci d'avoir publié votre avis et d'avoir choisi de séjourner à l'Al Habtoor Polo Resort.Nous sommes très préoccupés de savoir que votre expérience avec nous n'a pas été à la hauteur de vos attentes en matière de propreté et de service. Nous vous remercions d'avoir souligné les points mentionnés, car ils sont utiles à notre recherche continue de l'excellence du service et à l'amélioration de nos installations.Nous avons personnellement pris note de vos commentaires et les partagerons avec toutes les équipes concernées pour amélioration.Une fois de plus, merci pour vos précieux commentaires et nous espérons vous accueillir à nouveau.Cordialement,La direction de l'Al Habtoor Polo Resort

Réponse de l'établissement: Dear Abdulla, Thank you for sharing your feedback! We are happy to hear you enjoyed the suite upgrade, amazing view, and balcony. We also appreciate your comments regarding the cleanliness, and we’ll ensure that our housekeeping team pays extra attention to those areas moving forward. We hope to welcome you back for an even better stay next time!Best Regards, Osama Esmat | Director of Rooms

Réponse de l'établissement: Dear Mohamed, We're thrilled to hear that Al Habtoor Polo Resort feels like your second home! It's fantastic that you enjoy our bars, restaurants, and the lovely pool. We appreciate your kind words and can't wait to host you again soon!

Réponse de l'établissement: Dear Inder,Thank you for your feedback on your experience at Al Habtoor Polo Resort:We're glad to hear you enjoyed the serene atmosphere and activities available despite our location on the outskirts. We appreciate your recommendation and are committed to maintaining high standards in both service and cleanliness. We look forward to welcoming you and your loved ones back soon!

Réponse de l'établissement: Dear Guest,we appreciate your feedback and apologize for any inconvenience caused. We understand your concerns regarding our pricing and the presence of mosquitoes. We are actively addressing these issues to ensure a more enjoyable experience for our guests. Thank you for bringing these matters to our attention.Best regards,

Réponse de l'établissement: Dear Guest,Thank you very much for taking the time to write your review.We are delighted to know how wonderful your experience was, and this feedback keeps us motivated to continue providing the best service. We will certainly pass your appreciation to Hamida who will be happy to hear your compliments. We look forward to welcoming you back again soon!Best Regards,Al Habtoor Polo Resort Management

Réponse de l'établissement: Dear M.A.HThank you for your glowing review of Al Habtoor Polo Resort! We're thrilled to hear that our warm hospitality, beautiful ambiance, and attentive staff made your stay memorable. Your recommendation is greatly appreciated, and we look forward to welcoming you back for another exceptional experience.Best regards,Al Habtoor Polo Resort Management

Réponse de l'établissement: Dear Lum,We appreciate your business and value your feedback. We hope to see you again soon.Regards,Al Habtoor Polo Resort Management

Réponse de l'établissement: Dear Hamad,Thank you so much for staying with us and rating us a good score.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,Al Habtoor Polo Resort Management

Réponse de l'établissement: Dear Guest,We truly appreciate that you’ve taken your time to share your experience with us.We are delighted you had an awesome stay with us and that you like the Resort rooms with great amenities. We hope to see you again soon for a great stay.Thanking you,Al Habtoor Polo Resort Management

Réponse de l'établissement: We appreciate you taking the time to share your feedback on your recent stay at Al Habtoor Polo Resort. First and foremost, we would like to sincerely apologize for the unpleasant experiences you encountered during your visit, which clearly did not meet the high standards of service we strive to provide to our valued guests.It deeply concerns us to hear about the unprofessional behavior displayed by our receptionist and manager during the morning shift. Such conduct is inexcusable and does not reflect the level of service we aim to deliver at our establishment. We will conduct a thorough investigation to ensure that the necessary corrective measures are taken to address this issue promptly.We are also deeply sorry for the unfortunate incident with the locked bathroom door. Your safety is our utmost priority, and we acknowledge that this should never have occurred. We will work diligently to improve our maintenance and ensure that such incidents are prevented in the future. It is disappointing to hear that you were not offered a new room or a proper apology after the incident, and we deeply regret this oversight.We take your feedback seriously, and it serves as a valuable reminder of the areas where we need to enhance our guest experience. Please know that your comments will be shared with our entire team to ensure that your experience is not repeated by any future guest. We would like to express our gratitude for bringing these concerns to our attention, as it allows us to strive for continuous improvement.We hope that you might consider giving us another chance to provide you with the exceptional service and experience that you deserve during your next visit to Al Habtoor Polo Resort. We are committed to making the necessary changes to regain your trust and ensure your stay is memorable for all the right reasons.If you would like to discuss your experience further or have any additional comments, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we are here to make amends.Sincerely,Al Habtoor Polo Resort Management

Réponse de l'établissement: Dear guest,Thank you for sharing your experience with us! We're delighted to hear that you had a pleasant and enjoyable stay at Al Habtoor Polo Resort. We look forward to welcoming you back soon!