Blooms Hotel

From 23rd to 25th of March, me and my dad we went to Dublin from Milan, for visit the city and its masterpiece of art (Trinity College Library) and the historical factory Guinness Storehouse, and we found this fantastic hotel. It's located in the centre of Dublin in Temple Bar's area. The room that we chose, was very comfortable, tidied and cleaned. The staff that who welcomed us was been kind, polite and helpful, especially for the problem with phone cable charge ( UK electric plug). VAT House was the place that we liked a lot ( the entrance is immediately out the hotel elevators) with its nice food irish dishes like smoked salmon,fried fish with unforgettable Guinness pint and for finish a whiskey glass. Like frame there was pleasant tradition irish music. Advised for the position, price , food and tradition music entertainment.

Ideally placed Hotel Great for tourist attractions such as Temple Bar Molly Malone Statue Trinity College Hotel contains a pub which is modern and very clean upon checking in you are given a drinks voucher for every guest checking in so great value Rooms are all secure and there are free to use safes in your rooms for valuables. Overall I would highly recommend here if your staying in Dublin,and if I return would definitely book this hotel.

Right in the centre of the city, so great access to all sights and tours. Room cleaned daily and great service overall. Bar adjoined has daily live music and is traditional in style. All in all, great value for money and would stay there again.

Manager is a rude, money hungry man who doesn't understand the hospitality business. Made us feel very unwelcome. This was reflected in his staff, who all looked miserable throughout our stay, not once did we see anyone crack a smile in the 4 nights we were here. Room was definitely not worth the money we paid! Curtains were broken and couldn't close them properly, the TV didn't work properly, the hairdryer in the room was broken, shower barely worked, blanket on the bed was dirtied with other people's hairs and questionable stains. Mugs were dirty and there was a serious dust issue in various parts of the room. To make this better, the manager accused us of vandalising the room because of a ketchup stain on the wall. He claimed Housekeeping refused to clean our room and it would take 2 days of professional painters to fix the "mess" (we wiped it off in 2 seconds). He wanted €230 to stay in another room (we had prepaid over €600 before our arrival for the 4 nights here). Rooms were advertised at €120 online. The manager needs to have a better understanding of the hospitality business and what good customer service is. We had paid decent money to stay in a mediocre hotel, where the housekeeping was poor. We were also made to pay €50 deposit on arrival, which was refunded on check but yet to see in our bank, were told this could take up to 14 days to return in our account.