Our stay in the hotel was good, but I am concerned that the hotel do not take food allergies seriously, and their response to my concerns has been non-existent. We had booked the Heavenly Unwind package which included a visit to the spa and smoothies in the relation room. Before my spa treatment I completed the medical questionnaire detailing my allergy to kiwi. The therapist discussed this with me and agreed a treatment plan avoiding the use of products containing kiwi. The treatment was excellent. Once we had finished, we went through to the relaxation room where the smoothies were brought through by the therapist. I observed that the drink was green and as I am extremely cautious due to previous severe allergic reactions, I asked if the drink contained kiwi. My therapist said that she would go and ask and when she came back she confirmed that it did and offered me an alternative drink. I accepted this, but felt that she did not appreciate the severity of the situation that could have unfolded if I had not noticed there was kiwi in the drink. I was unable to enjoy the new drink as any remnants of kiwi on a glass or in the preparation area could have had a serious effect. On returning from our stay, I e-mailed to make the hotel aware of the incident, not to complain as our stay on the whole was enjoyable, but simply to ensure that this did not happen again. I did not receive a response, so after a week or so completed an online enquiry form. Again, I have not received even an acknowledgement. It is now nearly a month since the incident and it seems that the hotel simply do not care. I am concerned that this could have serious results for someone else in the future and needs to be reviewed. I understand that the therapist may have been considering my medical form with a view to the treatment she was performing, but it also needs to be followed through until the end of the stay. It may seem like a trivial allergy, but if I take the slightest amount of kiwi it has an anaphylactic effect which is at best traumatic and at worst life threatening. This did spoil what had been a very pleasant experience and I would not wish any future guests to experience this. The hotel needs to review staff training to make them aware of food allergies and how serious they can be. Perhaps offering guest a choice of drink and detailing ingredients would also stop something like this happening in the future.
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